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Staff Counsellor, NOB, Johannesburg, South Africa

Apply now Job no: 503586
Work type: Fixed Term Staff
Location: South Africa
Categories: Human Resources

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

Purpose of the Position

Due to the nature and location of their work, UNICEF ESAR staff are frequently exposed to high levels of day-to-day cumulative stress, including those stressors related to their workload as well as critical incidents related to living and working in multicultural, often instable and insecure environments.

Reporting to the ESARO Regional Staff Counsellor (P-4) in Nairobi, the Staff Counsellor (NO-B) will assist in further developing and implementing the elements of the staff well-being and stress management programme for the BNLSS sub-region.

 Key Expected Results

The objectives of the programme are to contribute to the well-being of staff and their families; to raise awareness about building personal resiliency and managing stress; to facilitate the provision of assistance to staff and their families experiencing work-related and/or personal problems; to facilitate the provision of immediate support following traumatic incidents and to contribute towards a policy framework aimed at improving the work-life balance for UNICEF staff in the BNLSS sub-region.

Key Accountabilities and Duties & Tasks

1) Providing staff/family members with individual and/or group counselling (i.e. assessment, short-term intervention, referral), following self-referral or referral by the supervisor or another professional.

Facilitating the treatment of psychiatric disorders primarily through referrals, including to the medical services division, and through guidance to supervisors and senior management, where appropriate.

Identifying competent local resources for referrals whenever necessary.

 2)         Coordinate and further develop the BLNSS sub-regional network of Peer Support Volunteers (PSV's) by:

 Providing regular support and technical supervision to all PSV's.

 Delivering Basic and Advanced PVS training in the region.

Revise and further develop PSV training manuals on the basic and the advanced level.

 Support Country Offices in recruitment including the nomination process and selection

 3)         The Staff Counsellor will provide emergency psychosocial support to staff who have been involved in critical incidents by:

 Contacting the affected staff member(s) by e-mail or phone, offering information about typical stress reactions, stress disorders, support and referral information

 Facilitating appropriate traumatic stress interventions, following traumatic events.

 Recommending and arranging for individual and/or group follow-up support to staff and their dependents.

 Training and awareness raising on stress management issues.  

Through field missions to Country offices in the sub-region the Staff Counsellor will facilitate regular stress management training activities to increase staff awareness regarding the manifestations of stress and to promote individual, team and office resiliency building by:

 a) cooperating with HR and COs in their activities aimed at integrating stress management into their learning strategies.

  1. b) developing/revising training modules, as well as assemble other materials for training on stress management issues.
  2. c) developing and disseminate information and materials about stress and stress management.
  3. d) contributing to effective policies on staff well-being.
  4. e) establishing, develop and maintain a resource inventory of stress management information.
  5. f) Serving as the focal point for the exchange of information between COs on stress management approaches and referral and consultant resources.

 Administrative duties, including participating in regional meetings and other activities, completing reporting requirements. Any other duties assigned by the Supervisor.

 Qualifications of Successful Candidate

First Level University degree in counselling, clinical psychology or a related mental health profession.

Training or certification in alcohol/substance abuse and family counselling an advantage.

Additional training in traumatic / critical incident stress as well as a broad range of related fields desirable.

Experience Required

Minimum 2 years professional experience in staff support, mental health, cross-cultural communications, counselling and related areas, preferably gained within the UN system or international development/humanitarian aid sector.

 Professional experience with delivering alcohol/substance abuse and family counselling an advantage.

Language Requirements

Fluency in English

 Competencies of Successful Candidate

Core Values

  • Commitment
  • Diversity and Inclusion
  • Integrity

Core competencies

  • Communication
  • Working with People
  • Drive for Results

Functional Competencies 

  • Analyzing
  • Applying Technical Expertise
  • Planning and Organizing
  • Formulating Strategies and Concepts
  • Discretion and high regard for confidentiality;
  • Keen social awareness and judgement;
  • An empathic non-judgmental clinical approach;
  • Good interpersonal skills;
  • Resourcefulness and awareness pertaining to common counselling

caveats (e.g. overzealous client advocacy, burnout, etc.);

  • Collegiality;
  • Awareness of the need for self-care and personal counselling;
  • Prudence in adhering to professional boundaries (administering only those services for which supervised training has been administered).


To view our competency framework, please click here

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.

Advertised: Syria Standard Time
Applications close: Syria Daylight Time

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