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Batch: Consultancy - Roll-Out Support Specialist - ICTD/ECM, NYHQ

Apply now Job no: 517724
Work type: Consultancy
Location: United States
Categories: Information Communication Technology

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a connected world

Enterprise Content Management (ECM) is a formalized means of organizing and storing an organization's documents, and other content, that relate to the organization's processes. Using the latest digital technologies, the ECM project aims to bring UNICEF into a modern and sustainable work environment through four key project streams; implementing the digital workplace in offices, releasing the document management system, managing and digitizing UNICEF’s Archives, and improve the organization’s information governance framework.

How can you make a difference?

The overall purpose of the position is to support the roll-out and adoption of SharePoint communication and collaboration sites across UNICEF offices and HQ divisions. The long-term goal is to ensure offices are publishing what they can sustain and that staff have the guidance, support and tools required to be effective site owners, content publishers and site members. 

The incumbent(s) will report to the ECM Senior Project Manager. This consultancy will be for a period of 7 months. 

Key Responsibilities:

  • Act as a point person to identify the specific support needs of a range of offices and HQ divisions to meet the minimum content requirements for their communication and collaboration sites to go live; adjust the support and training plan as needs evolve.
  • Provide hands-on day-to-day support to site owners and content publishers; train publishers on the use of SharePoint Online and the newly developed site templates. 
  • Advise offices and HQ divisions on guidelines, minimum standards and best practice for sites and publishing. 
  • Compile and address through job aids and other training assets the frequently asked questions from site owners, publishers and site members. Feed back to the wider ECM team common pain points and reasons for resistance to change in working practices (if any) emerging through training sessions. 
  • Support community management of the Yammer groups for site owners and publishers as well as for ECM champions. 
  • Support implementation and overall orchestration of the office site constellations and integration with the wider digital workplace ecosystem. 


  • Regular hands-on training webinars and in-person sessions (for New York-based staff) for site owners and content publishers as defined in the ECM roll-out support plan. 
  • Updated and new training assets (e.g. job aids, short videos) as required based on changes in SharePoint, new features made available and/or feedback from site owners, publishers and site members. 
  • Compilation of frequently asked questions (and answers) and tips and tricks for the benefit of the community of site owners and publishers. 
  • Timely response to questions raised through the Yammer group for site owners and publishers. 

To qualify as an advocate for every child you will have…

  • An advanced university degree (Master's or higher) in Educational Training, Knowledge Management or Communication, or another relevant field.

*A first University Degree in a relevant field combined with (2) additional years of professional experience may be accepted in lieu of an Advanced University Degree.

  • A minimum of five (5) years of relevant experience working in training, teaching, communication and/or change management
  • Demonstrable proficiency in technical expertise in development of training and workshop materials and proven record of conducting trainings and workshops.  
  • Strong writing skills and experience of presenting complex technical information in an easily comprehensible way for non-specialist audiences and multidisciplinary and multicultural teams.  
  • Understanding of and experience with training on SharePoint Online or development and promotion of an intranet / digital workplace or ECM project a strong asset. 
  • Strong detail orientation paired with organizational and interpersonal skills and service-oriented mindset.


Duty travel is not required. 

Language Requirements:

Fluency in English is required. For this position, fluency in an additional UN language such as Spanish or French, will be required. 

Evaluation method

Each applicant will be evaluated based on the cumulative analysis methodology (weighted scoring method), where the award of the contract will be made to the individual consultant or vendor whose offer has been evaluated and determined as:

  • Responsive/compliant/acceptable; and
  • Having received the highest score out of a pre-determined set of technical skills and financial proposal specific to the solicitation.

Technical Criteria weight: [70%]

Financial Criteria weight: [30%]

To view our competency framework, please click here.

Please indicate your ability, availability and daily rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily rate will not be considered.

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

View our competency framework here.


UNICEF is committed to diversity and inclusion within its workforce and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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