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Consultancy: Support Engagement Strategy (SES) Salesforce QA Analyst, ICTD New York

Apply now Job no: 522161
Work type: Consultancy
Location: United States
Categories: Information Communication Technology

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

For every child, a connected world

The overarching strategic goal of UNICEF's ICT Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through the use of innovative technology-enabled solutions.

Context and Purpose of the Consultancy:  

The Salesforce QA Analyst will work under the supervision of the QA Manager, Solutions Centre QA team.  

Responsibilities will include: 

      • Develop and maintain the automated test cases using Provar/Selenium where applicable. 
      • Perform functional and manual regression tests during the Sprints. 
      • Execute the automated test scripts during the Sprints when applicable. 
      • Participate regularly in the Sprint meetings. 
      • Enter defects in Azure DevOps when applicable. 
      • Validate any defects that were identified during the various Sprints. 
      • Review and prepare the manual test cases and the functional requirements for the components that will integrate with Salesforce, i.e. Drupal, SharePoint etc. 
      • Maintain the test data for manual and automated testing.
      • Work with the SES Project Team, Third-party vendor (Acumen) and the business users to ensure complete test coverage.

This assignment may require work outside regular office hours, in which case the schedule will be agreed in advance with the QA Manager. 

The following documentation should be used as guidelines, in addition to any other assigned by the QA Manager: 

      • QA policies and procedures as documented in Application Lifecycle Management 
      • Salesforce standards and guidelines where applicable 
      • Accessibility guidelines 
      • UNICEF standards for access to data and data staging 
      • ICTD (UNICEF) technical documentation standards 
      • IT Service Manager Procedure as approved by the IT Management Team
      • ICTD Technical Clearance Decisions 

How can you make a difference?

The total duration of the consultancy is 8 months. The anticipated start date is May 2019. The consultant will be based in New York.

Key Tasks and Deliverables:  

Clear comprehensive written documentation of all updates, as per the QA standards in HP Application Lifecycle Management by: 

    • Reviewing the structure in the Requirements, Test Plan and Test Lab modules and provide recommendations based on experience and best practices. 
    • Updating and creating new test scripts and components based on the new Selenium framework developed by the QA Team. 
    • Provide weekly feedback to the QA Manager on the progress of the above tasks. 

Required skills and experience:

Academic Degrees:  

  • Degree required; in Business, Computer Science, Management Information Systems, or Engineering is preferred.

Professional Experience:  

 The minimum qualifications required are: 

  • Experience testing Salesforce is required. 
  • 2+ years of experience with Selenium, scripting not just record and play back. 
  • 3+ years of experience with HP Application Lifecycle Management (v11.00 or later). 
  • Experience developing automated components using Selenium. 
  • Experience with testing of web-based applications is required. 
  • Experience testing mobile applications on various devices is required. 
  • Knowledge of UNIX commands, knowledge of SQL; ability to query and update database tables is desired. 
  • Must be able to multitask as multiple testing efforts run in parallel.  
  • Must have excellent written/verbal skills. 
  • 4+ years of technology experience. 

Other Skills and Qualifications:  

 Selenium, Salesforce, SharePoint, Azure DevOps; good knowledge of Content Management.  

Language Requirements: Fluency in English is required. Additional UN languages will be considered an asset.

Evaluation Method:

Each applicant will be evaluated based on the cumulative analysis methodology (weighted scoring method), where the award of the contract will be made to the individual consultant or vendor whose offer has been evaluated and determined as:

  • Responsive/compliant/acceptable; and
  • Having received the highest score out of a pre-determined set of technical skills and financial proposal specific to the solicitation.

Technical Criteria weight: [70%]

Financial Criteria weight: [30%].

Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable).  Applications submitted without a daily/monthly rate will not be considered. 

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Due to the high volume of applicants, only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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