UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children.
Across 190 countries and territories to protect the rights of every child, everywhere, every day, to build a better world for everyone. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world. And we never give up!
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UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply. Our workplace policies promote flexible work arrangements, to support all staff in maintaining a healthy life balance, both in and out of the office.
We are the first United Nations agency to be awarded the EDGE certification – the leading global standard for gender equality in the workplace.
For more information on UNICEF EDGE Certification, kindly view the video here.
UNICEF prides itself on fostering a multicultural and harmonious work environment, guaranteed by a zero-tolerance policy on sexual exploitation and abuse, and on any kind of harassment, including sexual harassment and discrimination. All selected candidates will undergo rigorous reference and background checks.
For Every Child, AN ADVOCATE:
In an effort to measurably improve UNICEF's ability to deliver better results for children, there is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programmes, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
Job organizational context
Purpose for the job:
Under the general supervision of the Fundraising Manager, will contribute to the strategic development and implementation of the India Country Office (ICO) individual fundraising strategic plan and will be responsible for analysing the business results and make recommendations for optimizing the performance of the activities done to acquire and retain individual donors. This includes the management and oversight of donor management systems and processes to ensure optimal efficiencies to achieve an ultimate goal of maximizing the number of new donors acquired and retained and the related net income.
Key function, accountabilities and related duties/tasks:
- Manage, oversee and perform data analysis and reporting and other relevant activities in support of optimizing fundraising opportunities and income, including making recommendations based on the results of ongoing analysis
- Manage and revise as necessary the standard operating procedures for donation processing and donor database management
- Maintain database integrity by managing the integrity of donor and donation payment data and ongoing development and implementation of the CRM.
- Work closely with individual fundraising colleagues across donor acquisition, digital, direct response television and retention to support optimization and drive strategic decisions across the team.
- Collaborate with relevant internal and external partners to ensure appropriate management and security of donor information. This includes working with colleagues in UNCIEF HQ to ensure global systems and processes are meeting the local needs of the fundraising program in India.
- Enhance Private Sector Fundraising and Partnerships (PFP) efficiency and effectiveness through weekly monitoring of inputs, local conditions and resources, and campaign implementation status.
- Strategic development and oversight of investment fund applications across the Individual Fundraising team, monitoring fund utilization and prepare required reporting in a timely and effective manner.
- Manage and perform the analysis of collected donor data and information and preparation of monitoring progress reports; draft changes in PFP work plans relevant to acquiring individual donors and the identification of required budget, supplies and equipment.
- Oversee other project documentation, assuring accuracy and consistency with established rules, regulations and plans of action, especially in agreed strategic plan which ensures maximum effectiveness of fund availability from new donors as well as maximum diversification of risks.
- Supervise, oversee and monitor Officer(s), Assistant(s) and/or consultants(s).
Impact of Results:
(a) Describe the type of decisions regularly made and the impact of those decisions.
The incumbent shall function within the rules and regulations. Decisions involving deviation from them requires consultation with and guidance from the supervisor. Briefing of and coordination with contractors and suppliers shall be based on the agreed upon direction, conditions and objectives.
(b) Describe the type of recommendations regularly made and why these are important.
The incumbent is expected to provide to the supervisor recommendations on alternatives and ways within the framework of the organization’s established rules and regulations to improve the function under his/her responsibility for better effectiveness and efficiency of the unit and the office.
(c) Describe the most damaging error(s) that could be made in the work and the consequences they would have.
Lack of understanding of UNICEF’s needs and fundraising guidelines and an incorrect approach would lead to ineffectiveness of fundraising delivery and misuse of financial resources. Ineffective coordination and management of data management, analysis and suppliers can result in delays and impact IFR fundraising revenue. It may also impact relationships with suppliers, and subsequently UNICEF’s reputation.
Competencies and level of proficiency required:
- Communication (III)
- Working with People (II)
- Drive for Results (III)
- Analyzing (II)
- Applying Technical Expertise (II)
- Following Instructions & Procedures (II)
- Planning and Organizing (II)
- Advanced (Masters) university degree in Marketing, Business Administration or closely related fields is required.
Five years of relevant experience in the field of business intelligence and data analysis, data management, and process management. Preferably in a fundraising environment. Experience with Sales force or other donor management systems will be a preference.
Fluency in English is required. Knowledge of another official UN language or local language of the duty station is considered as an asset.
To view our competency framework, please click here.
- Selected applicant will have an initial two (2) year fixed-term contract, with possibility of extension, subject to satisfactory performance.
- Only shortlisted candidates will be notified and advance to the next stage of the selection process, which involves various assessments.
- UNICEF does not charge a fee at any stage of the recruitment process including application, interview, meeting, traveling, processing, training etc. UNICEF is a nonsmoking working environment.
For more information about UNICEF India, please refer to the link below: - http://unicef.in/
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