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Europe and Central Asia Region


External Relations
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Telemarketing Consultant

Apply now Job no: 529933
Work type: Consultancy
Level: Consultancy
Location: Serbia
Categories: Private Fundraising and Partnerships, Consultancy

Purpose of the Assignment:

UNICEF Serbia Private Sector Plan 2020-2021 focuses on the ambitious targets for income growth from the individuals and business sector. Telemarketing represents the proven channel for the recruitment of individuals and business to support UNICEF through cash donations, as well as through regular monthly gifts.

Individual contractors will be required to support telemarketing activities for the recruitment of individuals and the business sector in the following initiatives:

  • Follow-up on the house list appeals and conversion to monthly gifts,
  • Upgrade of regular donors,
  • Cultivation/stewardship/upgrade of RPSMS donors,
  • Cultivation and retention of the regular monthly donations,
  • Support the direct mail campaign to 10,000 business entities for cash acquisition,
  • Support the direct mail campaign to the business sector for pledge acquisition.

In addition, the office plans to conduct Telethon in the third half of the year and telemarketing services will be required.

The contractors will be engaged on an as-needed basis, according to the specific fundraising campaigns requirements.


Telemarketing based on the script provided by UNICEF to the following target groups:

  • one-off individual donors to convert them to pledge donors;
  • business entities for cash donations to specific programmes,
  • business entities with the proposition to provide monthly support to UNICEF.

UNICEF will be responsible for the provision of workspace, computer equipment and all other resources considered necessary to undertake the aforementioned activities.

Knowledge/Expertise/Skills required:

  • Minimum secondary education degree.
  • Three years of progressive and proven experience in customer relations and/or telemarketing.
  • Excellent communication and interpersonal skills.

Please note that incomplete applications will not be taken into consideration. Only short-listed candidates will be contacted.

Advertised: Central Europe Standard Time
Applications close: Central Europe Standard Time

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