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Europe and Central Asia Region


External Relations
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Back-end processing of data

Apply now Job no: 529934
Work type: Consultancy
Level: Consultancy
Location: Serbia
Categories: Private Fundraising and Partnerships, Consultancy

Purpose of Activity/Assignment:

According to the 2018-2021 Private Sector Plan for Serbia, growth of pledge income represents a strategic focus. Within pledge activities throughout 2014-2016 programme, Face-to-Face fundraising has been identified as a central technique for pledge acquisition and therefore the office plans to expand this activity during the next period.

Due to non-existence of external suppliers (Face-to-Face Fundraising agencies) on the market, UNICEF Serbia has organized in-house Face-to-Face Fundraising activities which resulted in intense human resources management, including recruitment, administration and supervision of Face-to-Face Fundraising individual contractors, as well as back-end support.

In 2020, UNICEF Serbia mobilized 10.070 pledge donors through the Face to Face recruitment channel with an annual income of US$ 250,000. The plan for 2020 involves recruitment of 14,400 new pledge donors through this channel. With the support of investment funds obtained by PFP, UNICEF Serbia is engaging face to face individual contractors who are engaged in fundraising activities, as well as 6-8 team leaders to coordinate and administer the work of the facers.

Back-end support for face to face recruitment administration is required to secure administrative and logistics tasks that relate to welcome calling of new pledge donors, completion of missing data of the incomplete application forms, uploading donors data in donors file and donor platform, as well as the production of fundraiser/team leader/manager performance reports.


  • Regular uploading of donors' data based on the completed pledge application forms.
  • Conducting welcome calls with newly recruited donors and ensuring effective and efficient communication with newly recruited pledge donors.
  • Producing fundraiser/team leader/manager performance reports.
  • Telemarketing to donors for completion of missing data from the pledge application form.

Knowledge/Expertise/Skills required:

  • Secondary school degree.
  • Two years of progressive and measurable experience in customer relations, administration and data entry.
  • Ability to analyse data and apply technical expertise.
  • Excellent written, oral and interpersonal skills.

Please note that incomplete applications will not be taken into consideration. Only short-listed candidates will be contacted.

Advertised: Central Europe Standard Time
Applications close: Central Europe Standard Time

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