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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to be seen

The Fund Raising Associate (Retention Campaigns) is part of the Loyalty Campaigns team, responsible for the implementation of Donor Care (Saving, Inbound and Welcome) and Value Maximization (Upgrade and One-Off) initiatives within the Individual Giving area.

The position contributes transversally to the performance of these campaigns, supporting their operational execution, the systematic monitoring of results and the articulation with external suppliers, key elements for the sustainability of performance and compliance with the annual Individual Giving plan

How can you make a difference? 

The role coordinates and collaborates transversally with the supervision teams of contact providers, BI, Procurement, Digital and other internal areas, ensuring operational coherence, efficiency in execution and a consistent donor experience throughout their different journeys.

The role ensures in particular:
• Timely and quality execution of planned activities.
• Systematic monitoring of KPIs and operational results.
• Organization and prioritization of tasks and processes.
• Effective coordination with suppliers and internal areas.
• Use of digital tools and data for continuous improvement.

1. Cross-cutting operational execution of Retention campaigns
• Collaborate in the planning and execution of retention campaigns, ensuring the correct preparation and availability of operational inputs, materials and content for all the channels involved (telemarketing, email, WhatsApp and other digital channels).
• Support the coordination of activities, flows, materials, and operational guidelines necessary for the implementation of campaigns, in coordination with internal teams and external suppliers, regardless of the channel used.
• Contribute to the ordering, prioritization and monitoring of tasks in the area, ensuring that they are executed within the established times and considering both contact components and digital interactions.
• Support the adequacy of messages, materials, and operational guidelines for the different channels, ensuring consistency with the institutional narrative and UNICEF standards.
• Promote good practices that strengthen member satisfaction and continuity, considering multichannel interaction as an integral component of the experience.
2. Performance monitoring (KPIs), operational analysis and continuous improvement
• Monitor key performance indicators related to the area's campaigns, identifying operational deviations and proposing adjustments.
• Prepare results reports and operational analyses to support decision-making.
• Participate in optimization initiatives and improvement tests, collaborating in the documentation of learning and good practices.
• Contribute to the identification of opportunities for innovation in campaigns, journeys and contact mechanics based on the analysis of the performance and behavior of the donor base.
3. Coordination with suppliers and quality assurance
• Maintain regular communication with service providers, ensuring that the activities and deliverables associated with the campaigns are developed in accordance with the established standards.
• Record agreements, deadlines and operational commitments derived from work meetings, monitoring their compliance.
5. Administrative management, documentation and internal support
• Collaborate in the management of quotes, purchase orders, invoicing and administrative documentation associated with the area's services.
• Keep the operational documents, procedures, minutes and files relevant to the operation updated.
• Systematize information and learning that contribute to the strengthening of the processes in the area.

Impact of Results

The efficient, organized, and consistent performance of the Fund Raising Associate (Retention Campaigns) impacts on:
• Strengthens the operational execution of the area, ensuring timely and consistent campaigns and the achievement of area fundraising goals.
• Contributes to the better performance of retention and value indicators.
• Facilitate internal decisions through clear and timely reports.
• Improves coordination with suppliers and compliance with operational standards.
• Reduce risk through better organization, documentation, and tracking.
• It contributes to the sustainability of regular income through the strengthening of the donor's experience.

If you would like to know more about this position, please review the complete Job Description here.

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: Completed secondary education, preferably complemented by training in the commercial field, such as administration, marketing, commercial engineering, commercial communications or other related disciplines.
• Work Experience: Minimum 6 years of relevant experience in roles of a commercial nature, such as sales, marketing, contact centers, commercial campaign management, customer service or other similar environments. Verifiable experience in operational coordination, indicator tracking, and working with sales/service teams or external vendors.

  Experience can come from different sectors (commercial, services, industry, NGOs, among others), as long as the candidate demonstrates a solid commercial approach, orientation to results and ability to contribute to the generation of value and income in environments of high operational demand.

  Previous experience in the following will be valued:
  • Fundraising, membership programs or customer or partner loyalty initiatives.
  • Data literacy: interpreting KPIs, dashboards and turning them into concrete actions.
  • Effective collaboration: working in close coordination with marketing services, technology, finance, digital transformation teams, including e-marketing, automation, digital platforms, and content managers.
  • Interaction with digital platforms: understand and participate in the management of digital tools and channels, ensuring a smooth integration between acquisition and retention strategies and the technological solutions implemented.
  • Adaptability: Learning new tools, processes, or strategies as business needs evolve and digital initiatives are implemented.

• A bachelor’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for three (3) years of experience in case the candidate lacks the required experience.
  
  
• A master’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for an additional two (2) years (in addition to the three years from above, totaling 5 years).
• Skills: Advanced Excel (management of pivot tables, advanced filters, formulas, cross-referencing and basic data analysis).
  Functional management of Salesforce (consultation of records, reading of reports, basic updating of information and monitoring of campaigns) or other CRM platforms.
  Experience with digital marketing tools and/or journey platforms (e.g., flowcharting tools, Marketing Cloud, or others) desirable.
  Ability to read and interpret BI reports and operational dashboards, and translate them into concrete decisions and actions.
  Competent use of office tools (Word, PowerPoint, Outlook or other similar).
• Language Requirements: Fluency in English and Spanish.

Desirables:

• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

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*While UNDP makes every attempt to ensure that information is up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates from targeted underrepresented groups are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.