The vision of the UNICEF Sustainable WASH Innovation Hub (WASH Hub) is a global
home for building, accelerating and scaling transformational climate resilient solutions for a
WASH secure future of universal and equitable access to services, addressing the full ambition of the SDG6. WASH Hub will source, pilot and scale transformational and frontier climate resilient solutions that respond to key programmatic challenges that, if solved, will unlock faster progress for a water secure future for children and young people. One of those solutions is Transient Electromagnetic (TEM) technology, a geophysical method that uses electromagnetic induction to map sustainable deep groundwater sources.
The Consultant will support the WASH Hub by outlining the scaling pathway, approach and key considerations for the Transient Electromagnetic (TEM) solution, to support multi-country and multi-region scale.
The Senior Leadership Support (SLS) Team drives UNICEF’s strategic people and culture agenda through four pillars: talent management for senior and Deputy Representative roles, strategic partnerships with the Office of the Executive Director (OED), the Office of the Secretary of the Executive Board (OSEB), and the Ethics Office, as well as stewardship of the interagency portfolio. As trusted advisors, the SLS Team provides expert guidance on leadership development and organizational integrity, collaborating across the Division of People and Culture (DPC), Regional Offices, and the global HR network to ensure alignment and impact.To support increased workload from the Global Ring-Fenced Recruitment and Senior Staff Rotation exercises, UNICEF seeks a People and Culture Specialist (P-3) for a temporary appointment. The Specialist will advance global talent acquisition and succession planning, particularly for Deputy Representatives, while ensuring equity, transparency, and consistency in HR practices. The role combines strategic advisory functions with practical execution of people and culture policies that foster leadership excellence and inclusion.
UNICEF has established TeamOne as a global mechanism to provide digital support to country offices. TeamOne brings together digital advisors from across the organization in one virtual team to serve as a Global Digital Advisory Service. TeamOne also serves as a platform for continuous upskilling, thought leadership and knowledge management. As part of the TeamOne mechanism, a digital platform was implemented to gather, track and manage digital support requests, primarily from country offices. This digital platform is currently in pilot phase, with an aim to test its effectiveness for TeamOne, as well as gather initial sets of TeamOne requests to test its collaboration processes and ways of working.
The TeamOne KM consultant will manage CO requests on the platform, as well as develop knowledge assets, insights and learnings on priority knowledge areas and platform usage. The consultant will develop regular reports on key KPIs related to the system, work with request owners to ensure completion and collect feedback on completed requests. In doing so, the consultant will work closely with communications, community engagement teams, as well as TeamOne Principal Digital Advisors, to share back lessons and incentivize platform use and appropriate knowledge capture. In addition, the TeamOne KM consultant will track and promote the adoption and use of the knowledge assets created.
This assignment helps ensure the ranking of UNICEF’s Parenting Hub on traditional search engines and strengthens its visibility in AI platforms. It takes place during a period of transition, limited staffing and major technological shifts in these areas. Operating under a deliverables-based contract, the consultant will play a critical role in researching keyword gaps and opportunities, developing content to rank on search engines and feature in AI responses, as well as tracking and optimizing performance.
Working closely with the Web Editorial team, the consultant will combine an editorial and technical lens to develop and optimize content that is 1. Engaging and useful for its target audience, and 2. Maximizes the likelihood of the audience discovering this content on search engines and AI platforms. The work will directly support UNICEF’s Parenting Hub by ensuring the accessibility, visibility and relevance of content, which is key to our ability to achieve our digital goals and grant deliverables.
The P4 Disability Inclusion Specialist is a strategically vital role for UNICEF Ukraine, designed to address a critical gap in disability-inclusive technical expertise at a time when national reform momentum and donor expectations are rapidly increasing. The position is essential not only for the Social Policy Section and the Social Recovery Unit, but for the broader country office and the country programme leadership areas (Better Start, Better Learning and Skills and Better Care), enabling UNICEF to effectively engage in and influence disability-inclusive reforms and where applicable, support service delivery scalable models. To ensure comprehensive support and alignment across the organisation, the role will have a dotted reporting line to the Deputy Representative – Programmes, while being line-managed by the Chief of Social Policy and Economic Analysis to ensure strong technical leadership and integration within core social policy workstreams.
This position will equip UNICEF Ukraine to provide high-level, technically sound guidance that ensures disability inclusion is embedded in the design and implementation of national reforms. It will support the development of inclusive policies, legislation, and service delivery systems that align with international standards and UNICEF’s strategic priorities.
UNICEF ECARO is seeking a motivated Communications Officer NOA for its office in Warsaw, Poland. Under the supervision of the Communication Specialist/Chief of Communication. The supervisor defines the parameters of assignments and outline approaches to problem areas. Carry out research to collect facts and data analysis in accordance with the established procedures and methodology.
This consultancy will assess the current fiscal space for WASH by reviewing government budgets, donor funding, and private sector involvement. It will identify opportunities to expand financing through domestic resource mobilization, efficiency gains, and innovative approaches such as climate and blended finance.
Based on this, a WASH Financing Strategy will be developed, outlining key financing pathways, resource mobilization options, and institutional strengthening measures. The consultant will also provide actionable policy recommendations to improve sector financing, coordination, and sustainability.
UNICEF Pacific is hiring a Project Officer (Water Supply) on a fixed-term appointment to be based in Suva, Fiji. Under the general supervision of the WASH Manager at P-4 level. The Project Officer (Water Supply) is expected to support the UNICEF Pacific programme on strengthening WASH programming on climate resilient water supply systems.
UNICEF Sierra Leone is seeking to hire a WASH Officer to provide technical, operational and administrative assistance throughout the WASH programming process.
The job provides office management, budget and human resources support to the PPD Asia Pacific Pillar, one of the 3 PPD geographic pillars alongside Brussels and Washington DC.
The Chief of Child Survival and Development (CSD) provides strategic leadership to an integrated programme encompassing Health, Nutrition, and WASH to advance child survival, growth, and resilience in Eritrea. This position is pivotal in ensuring that every child, especially the most vulnerable, benefits from equitable access to essential services and from improved health, nutrition, and hygienic practices during the crucial first 1,000 days of life.
With a strong technical focus on WASH, the Chief leads the design and implementation of climate-resilient water, sanitation, and hygiene systems that directly contribute to better health outcomes and reduce disease burden. The role promotes integration between WASH, Health, and Nutrition to address both medical and social determinants of child well-being.
MICS enables countries to produce statistically sound and internationally comparable estimates of a range of indicators on the situation of children, women and their families, in areas such as health, education, early childhood development, child protection, nutrition, water, sanitation, and hygiene. For many countries, MICS surveys are among the most important sources of data used for situation analyses, policy decisions, programme interventions, and for informing the public about the situation of children and women.
Currently, the MICS programme is in its 7th round and over 50 surveys are already formally listed as part of MICS7: Just over 20 have or are completing fieldwork, with the remaining still in the design phase. The number of MICS7 surveys is expected to increase by 10-20% in 2026 mainly due to closure of USAID’s Demographic and Health Survey (DHS) program and a few other countries currently in the process of finalizing the Memorandum of Understanding documents.
Current work on the questionnaire architecture and content of standard MICS7 questionnaires is nearly completed and 8 regional/global Survey Design and 5 Data Processing Workshops have been completed so far. Current and future MICS participating country/survey teams will need additional technical support on:
• ongoing and future MICS surveys including planning, sample design, questionnaire customisation, pre-test of questionnaires, customisation of tabulation plans, fieldworkers training, fieldwork monitoring, data analysis and report drafting, and dissemination, and
• planning and organisation of any potential local, regional, or global MICS Survey Design, Data Processing and Data Interpretation and Further Analysis workshops.
MICS enables countries to produce statistically sound and internationally comparable estimates of a range of indicators on the situation of children and women, in areas such as health, education, early childhood development, child protection, nutrition, water, sanitation, and hygiene. For many countries, MICS surveys are among the most important sources of data used for situation analyses, policy decisions, programme interventions, and for informing the public about the situation of children and women.
Currently, the MICS programme is in its 7th round and over 50 surveys are already formally listed as part of MICS7: Just over 20 have or are completing fieldwork, with the remaining still in the design phase. The number of MICS7 surveys is expected to increase by 10-20% in 2026 mainly due to closure of USAID’s Demographic and Health Survey (DHS) program and a few other countries currently in the process of finalizing the Memorandum of Understanding documents.
Current work on the questionnaire architecture and content of standard MICS7 questionnaires is nearly completed and 8 regional/global Survey Design and 5 Data Processing Workshops have been completed so far. Current and future MICS participating country/survey teams will need additional technical support on providing technical support to
• ongoing and future MICS surveys including planning, sample design, questionnaire customization, pre-test of questionnaires, customization of tabulation plans, fieldworkers training, fieldwork monitoring, data analysis and report drafting, and dissemination, and
• planning and organization of any potential local, regional, or global MICS Survey Design, Data Processing and Data Interpretation and Further Analysis workshops.
The consultant will work in the Data and Analytics Section of the Office of Strategy and Evidence to support projects and activities related to machine learning (ML), artificial intelligence (AI), data analysis, and information extraction.
In particular, the consultant will:
• Maintain and optimize the vaccine stockout machine learning model already trained for UNICEF’s Program Group Immunization Division, ensuring its accuracy, performance, and sustainability.
• Continue to enhance methods for large-scale data and information extraction from diverse and unstructured document sources for the West Central Africa Region Social Policy teams and the WASH Analytics team before moving to additional domains.
• Support the development of automated briefs and reports generation pipelines.
• Test, evaluate, and implement robust frameworks for (semi)-automated GenAI report and data quality assurance.
• Contribute to geospatial (GIS) and AI-related initiatives, particularly as part of the Frontier Data Network Ahead of the Storm project.
• Provide technical advice on AI/ML approaches.
• Build reproducible workflows and contribute to machine learning and GenAI knowledge transfer within the team
The Legal Affairs Specialist will give recommendations and advice on a wide range of organizational activities and interests, including, among other things, the interaction of UNICEF with governments and other key partners as well as on strategic initiatives across UNICEF. This support helps UNICEF to take advantage of development opportunities as well as safeguard the organization from risk. The Legal Team aims to identify and mitigate exposure to potential liability and financial loss, to safeguard the ability of the organization to be accountable to its stakeholders, and to preserve credibility as well as funding from member states and other donors, both public and private.
The Legal Affairs Specialist will give recommendations and advice on a wide range of organizational activities and interests, including, among other things, the interaction of UNICEF with governments and other key partners as well as on strategic initiatives across UNICEF. This support helps UNICEF to take advantage of development opportunities as well as safeguard the organization from risk. The Legal Team aims to identify and mitigate exposure to potential liability and financial loss, to safeguard the ability of the organization to be accountable to its stakeholders, and to preserve credibility as well as funding from member states and other donors, both public and private.
The Legal Affairs Specialist will give recommendations and advice on a wide range of organizational activities and interests, including, among other things, the interaction of UNICEF with governments and other key partners as well as on strategic initiatives across UNICEF. This support helps UNICEF to take advantage of development opportunities as well as safeguard the organization from risk. The Legal Team aims to identify and mitigate exposure to potential liability and financial loss, to safeguard the ability of the organization to be accountable to its stakeholders, and to preserve credibility as well as funding from member states and other donors, both public and private.
The Legal Affairs Specialist will give recommendations and advice on a wide range of organizational activities and interests, including, among other things, the interaction of UNICEF with governments and other key partners as well as on strategic initiatives across UNICEF. This support helps UNICEF to take advantage of development opportunities as well as safeguard the organization from risk. The Legal Team aims to identify and mitigate exposure to potential liability and financial loss, to safeguard the ability of the organization to be accountable to its stakeholders, and to preserve credibility as well as funding from member states and other donors, both public and private.
The Division of Data, Analytics, Planning and Monitoring (DAPM) is responsible for driving, shaping and guiding UNICEF’s evidence-informed analysis, corporate and country planning, programme implementation and related risk management, monitoring, knowledge management and organizational performance. As such, DAPM enables the organization to deliver on results in a more coherent manner, based on agile and contextualized programming processes, and on data, evidence, and analytics, as well as the application of human-rights based and results-based approaches.
Within DAPM, the Programme Effectiveness Team (PET) leads, regulates and coordinates the development and issuance of organization-wide policies, procedures, standards, guidance, systems, tools and platforms to strengthen programme effectiveness across all contexts, including programme planning, implementation and related risk management, safeguarding, monitoring, organizational performance, knowledge management, at all levels. In doing so, PET engages with all divisions/offices across HQ as well as with all regional offices, UN agencies, funds and programmes, specialized agencies, other technical organizations and the UN Development Coordination Office.
The Help Desk and Rollout consultant will provide end-user support, training, and system rollout assistance for UNICEF’s corporate programme systems including RAM, eTools, UNPP, PRP and CPX. The consultant will ensure that system users receive timely support and guidance. This role is critical in maintaining high user satisfaction, ensuring smooth transitions during system upgrades or rollouts, and capturing lessons learned for continuous improvement.
The consultant will ensure business continuity and user adoption of the corporate digital platforms of the Office of Evidence and System of UNICEF —eTools (ePD, PRP, FMM, FAM, Action Points, eWorkplanning) and the UN Partner Portal (UNPP)—which are critical for programme implementation and partnership management.
This includes strengthening governance mechanisms, resolving system incidents, coordinating enhancements, leading rollout stability, and supporting country offices and partners through training, communication, and direct guidance. The consultant will collaborate closely with business owners, ICTD teams, and regional focal points to streamline user support and accelerate platform adoption globally.
The vision of the UNICEF Sustainable WASH Innovation Hub (WASH Hub) is a global
home for building, accelerating and scaling transformational climate resilient solutions for a
WASH secure future of universal and equitable access to services, addressing the full ambition of the SDG6. WASH Hub will source, pilot and scale transformational and frontier climate resilient solutions that respond to key programmatic challenges that, if solved, will unlock faster progress for a water secure future for children and young people. One of those solutions is Transient Electromagnetic (TEM) technology, a geophysical method that uses electromagnetic induction to map sustainable deep groundwater sources.
The Consultant will support the WASH Hub by outlining the scaling pathway, approach and key considerations for the Transient Electromagnetic (TEM) solution, to support multi-country and multi-region scale.
The Senior Leadership Support (SLS) Team drives UNICEF’s strategic people and culture agenda through four pillars: talent management for senior and Deputy Representative roles, strategic partnerships with the Office of the Executive Director (OED), the Office of the Secretary of the Executive Board (OSEB), and the Ethics Office, as well as stewardship of the interagency portfolio. As trusted advisors, the SLS Team provides expert guidance on leadership development and organizational integrity, collaborating across the Division of People and Culture (DPC), Regional Offices, and the global HR network to ensure alignment and impact.To support increased workload from the Global Ring-Fenced Recruitment and Senior Staff Rotation exercises, UNICEF seeks a People and Culture Specialist (P-3) for a temporary appointment. The Specialist will advance global talent acquisition and succession planning, particularly for Deputy Representatives, while ensuring equity, transparency, and consistency in HR practices. The role combines strategic advisory functions with practical execution of people and culture policies that foster leadership excellence and inclusion.
UNICEF has established TeamOne as a global mechanism to provide digital support to country offices. TeamOne brings together digital advisors from across the organization in one virtual team to serve as a Global Digital Advisory Service. TeamOne also serves as a platform for continuous upskilling, thought leadership and knowledge management. As part of the TeamOne mechanism, a digital platform was implemented to gather, track and manage digital support requests, primarily from country offices. This digital platform is currently in pilot phase, with an aim to test its effectiveness for TeamOne, as well as gather initial sets of TeamOne requests to test its collaboration processes and ways of working.
The TeamOne KM consultant will manage CO requests on the platform, as well as develop knowledge assets, insights and learnings on priority knowledge areas and platform usage. The consultant will develop regular reports on key KPIs related to the system, work with request owners to ensure completion and collect feedback on completed requests. In doing so, the consultant will work closely with communications, community engagement teams, as well as TeamOne Principal Digital Advisors, to share back lessons and incentivize platform use and appropriate knowledge capture. In addition, the TeamOne KM consultant will track and promote the adoption and use of the knowledge assets created.
This assignment helps ensure the ranking of UNICEF’s Parenting Hub on traditional search engines and strengthens its visibility in AI platforms. It takes place during a period of transition, limited staffing and major technological shifts in these areas. Operating under a deliverables-based contract, the consultant will play a critical role in researching keyword gaps and opportunities, developing content to rank on search engines and feature in AI responses, as well as tracking and optimizing performance.
Working closely with the Web Editorial team, the consultant will combine an editorial and technical lens to develop and optimize content that is 1. Engaging and useful for its target audience, and 2. Maximizes the likelihood of the audience discovering this content on search engines and AI platforms. The work will directly support UNICEF’s Parenting Hub by ensuring the accessibility, visibility and relevance of content, which is key to our ability to achieve our digital goals and grant deliverables.
The P4 Disability Inclusion Specialist is a strategically vital role for UNICEF Ukraine, designed to address a critical gap in disability-inclusive technical expertise at a time when national reform momentum and donor expectations are rapidly increasing. The position is essential not only for the Social Policy Section and the Social Recovery Unit, but for the broader country office and the country programme leadership areas (Better Start, Better Learning and Skills and Better Care), enabling UNICEF to effectively engage in and influence disability-inclusive reforms and where applicable, support service delivery scalable models. To ensure comprehensive support and alignment across the organisation, the role will have a dotted reporting line to the Deputy Representative – Programmes, while being line-managed by the Chief of Social Policy and Economic Analysis to ensure strong technical leadership and integration within core social policy workstreams.
This position will equip UNICEF Ukraine to provide high-level, technically sound guidance that ensures disability inclusion is embedded in the design and implementation of national reforms. It will support the development of inclusive policies, legislation, and service delivery systems that align with international standards and UNICEF’s strategic priorities.
UNICEF ECARO is seeking a motivated Communications Officer NOA for its office in Warsaw, Poland. Under the supervision of the Communication Specialist/Chief of Communication. The supervisor defines the parameters of assignments and outline approaches to problem areas. Carry out research to collect facts and data analysis in accordance with the established procedures and methodology.
This consultancy will assess the current fiscal space for WASH by reviewing government budgets, donor funding, and private sector involvement. It will identify opportunities to expand financing through domestic resource mobilization, efficiency gains, and innovative approaches such as climate and blended finance.
Based on this, a WASH Financing Strategy will be developed, outlining key financing pathways, resource mobilization options, and institutional strengthening measures. The consultant will also provide actionable policy recommendations to improve sector financing, coordination, and sustainability.
UNICEF Pacific is hiring a Project Officer (Water Supply) on a fixed-term appointment to be based in Suva, Fiji. Under the general supervision of the WASH Manager at P-4 level. The Project Officer (Water Supply) is expected to support the UNICEF Pacific programme on strengthening WASH programming on climate resilient water supply systems.
UNICEF Sierra Leone is seeking to hire a WASH Officer to provide technical, operational and administrative assistance throughout the WASH programming process.
The job provides office management, budget and human resources support to the PPD Asia Pacific Pillar, one of the 3 PPD geographic pillars alongside Brussels and Washington DC.
The Chief of Child Survival and Development (CSD) provides strategic leadership to an integrated programme encompassing Health, Nutrition, and WASH to advance child survival, growth, and resilience in Eritrea. This position is pivotal in ensuring that every child, especially the most vulnerable, benefits from equitable access to essential services and from improved health, nutrition, and hygienic practices during the crucial first 1,000 days of life.
With a strong technical focus on WASH, the Chief leads the design and implementation of climate-resilient water, sanitation, and hygiene systems that directly contribute to better health outcomes and reduce disease burden. The role promotes integration between WASH, Health, and Nutrition to address both medical and social determinants of child well-being.
MICS enables countries to produce statistically sound and internationally comparable estimates of a range of indicators on the situation of children, women and their families, in areas such as health, education, early childhood development, child protection, nutrition, water, sanitation, and hygiene. For many countries, MICS surveys are among the most important sources of data used for situation analyses, policy decisions, programme interventions, and for informing the public about the situation of children and women.
Currently, the MICS programme is in its 7th round and over 50 surveys are already formally listed as part of MICS7: Just over 20 have or are completing fieldwork, with the remaining still in the design phase. The number of MICS7 surveys is expected to increase by 10-20% in 2026 mainly due to closure of USAID’s Demographic and Health Survey (DHS) program and a few other countries currently in the process of finalizing the Memorandum of Understanding documents.
Current work on the questionnaire architecture and content of standard MICS7 questionnaires is nearly completed and 8 regional/global Survey Design and 5 Data Processing Workshops have been completed so far. Current and future MICS participating country/survey teams will need additional technical support on:
• ongoing and future MICS surveys including planning, sample design, questionnaire customisation, pre-test of questionnaires, customisation of tabulation plans, fieldworkers training, fieldwork monitoring, data analysis and report drafting, and dissemination, and
• planning and organisation of any potential local, regional, or global MICS Survey Design, Data Processing and Data Interpretation and Further Analysis workshops.
MICS enables countries to produce statistically sound and internationally comparable estimates of a range of indicators on the situation of children and women, in areas such as health, education, early childhood development, child protection, nutrition, water, sanitation, and hygiene. For many countries, MICS surveys are among the most important sources of data used for situation analyses, policy decisions, programme interventions, and for informing the public about the situation of children and women.
Currently, the MICS programme is in its 7th round and over 50 surveys are already formally listed as part of MICS7: Just over 20 have or are completing fieldwork, with the remaining still in the design phase. The number of MICS7 surveys is expected to increase by 10-20% in 2026 mainly due to closure of USAID’s Demographic and Health Survey (DHS) program and a few other countries currently in the process of finalizing the Memorandum of Understanding documents.
Current work on the questionnaire architecture and content of standard MICS7 questionnaires is nearly completed and 8 regional/global Survey Design and 5 Data Processing Workshops have been completed so far. Current and future MICS participating country/survey teams will need additional technical support on providing technical support to
• ongoing and future MICS surveys including planning, sample design, questionnaire customization, pre-test of questionnaires, customization of tabulation plans, fieldworkers training, fieldwork monitoring, data analysis and report drafting, and dissemination, and
• planning and organization of any potential local, regional, or global MICS Survey Design, Data Processing and Data Interpretation and Further Analysis workshops.
The consultant will work in the Data and Analytics Section of the Office of Strategy and Evidence to support projects and activities related to machine learning (ML), artificial intelligence (AI), data analysis, and information extraction.
In particular, the consultant will:
• Maintain and optimize the vaccine stockout machine learning model already trained for UNICEF’s Program Group Immunization Division, ensuring its accuracy, performance, and sustainability.
• Continue to enhance methods for large-scale data and information extraction from diverse and unstructured document sources for the West Central Africa Region Social Policy teams and the WASH Analytics team before moving to additional domains.
• Support the development of automated briefs and reports generation pipelines.
• Test, evaluate, and implement robust frameworks for (semi)-automated GenAI report and data quality assurance.
• Contribute to geospatial (GIS) and AI-related initiatives, particularly as part of the Frontier Data Network Ahead of the Storm project.
• Provide technical advice on AI/ML approaches.
• Build reproducible workflows and contribute to machine learning and GenAI knowledge transfer within the team
The Legal Affairs Specialist will give recommendations and advice on a wide range of organizational activities and interests, including, among other things, the interaction of UNICEF with governments and other key partners as well as on strategic initiatives across UNICEF. This support helps UNICEF to take advantage of development opportunities as well as safeguard the organization from risk. The Legal Team aims to identify and mitigate exposure to potential liability and financial loss, to safeguard the ability of the organization to be accountable to its stakeholders, and to preserve credibility as well as funding from member states and other donors, both public and private.
The Legal Affairs Specialist will give recommendations and advice on a wide range of organizational activities and interests, including, among other things, the interaction of UNICEF with governments and other key partners as well as on strategic initiatives across UNICEF. This support helps UNICEF to take advantage of development opportunities as well as safeguard the organization from risk. The Legal Team aims to identify and mitigate exposure to potential liability and financial loss, to safeguard the ability of the organization to be accountable to its stakeholders, and to preserve credibility as well as funding from member states and other donors, both public and private.
The Legal Affairs Specialist will give recommendations and advice on a wide range of organizational activities and interests, including, among other things, the interaction of UNICEF with governments and other key partners as well as on strategic initiatives across UNICEF. This support helps UNICEF to take advantage of development opportunities as well as safeguard the organization from risk. The Legal Team aims to identify and mitigate exposure to potential liability and financial loss, to safeguard the ability of the organization to be accountable to its stakeholders, and to preserve credibility as well as funding from member states and other donors, both public and private.
The Legal Affairs Specialist will give recommendations and advice on a wide range of organizational activities and interests, including, among other things, the interaction of UNICEF with governments and other key partners as well as on strategic initiatives across UNICEF. This support helps UNICEF to take advantage of development opportunities as well as safeguard the organization from risk. The Legal Team aims to identify and mitigate exposure to potential liability and financial loss, to safeguard the ability of the organization to be accountable to its stakeholders, and to preserve credibility as well as funding from member states and other donors, both public and private.
The Division of Data, Analytics, Planning and Monitoring (DAPM) is responsible for driving, shaping and guiding UNICEF’s evidence-informed analysis, corporate and country planning, programme implementation and related risk management, monitoring, knowledge management and organizational performance. As such, DAPM enables the organization to deliver on results in a more coherent manner, based on agile and contextualized programming processes, and on data, evidence, and analytics, as well as the application of human-rights based and results-based approaches.
Within DAPM, the Programme Effectiveness Team (PET) leads, regulates and coordinates the development and issuance of organization-wide policies, procedures, standards, guidance, systems, tools and platforms to strengthen programme effectiveness across all contexts, including programme planning, implementation and related risk management, safeguarding, monitoring, organizational performance, knowledge management, at all levels. In doing so, PET engages with all divisions/offices across HQ as well as with all regional offices, UN agencies, funds and programmes, specialized agencies, other technical organizations and the UN Development Coordination Office.
The Help Desk and Rollout consultant will provide end-user support, training, and system rollout assistance for UNICEF’s corporate programme systems including RAM, eTools, UNPP, PRP and CPX. The consultant will ensure that system users receive timely support and guidance. This role is critical in maintaining high user satisfaction, ensuring smooth transitions during system upgrades or rollouts, and capturing lessons learned for continuous improvement.
The consultant will ensure business continuity and user adoption of the corporate digital platforms of the Office of Evidence and System of UNICEF —eTools (ePD, PRP, FMM, FAM, Action Points, eWorkplanning) and the UN Partner Portal (UNPP)—which are critical for programme implementation and partnership management.
This includes strengthening governance mechanisms, resolving system incidents, coordinating enhancements, leading rollout stability, and supporting country offices and partners through training, communication, and direct guidance. The consultant will collaborate closely with business owners, ICTD teams, and regional focal points to streamline user support and accelerate platform adoption globally.
