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International consultant for documenting best practices and lessons learnt on local level social service provision for children, Kyiv, Ukraine

Apply now Job no: 538351
Contract type: Consultancy
Level: Consultancy
Location: Ukraine
Categories: Consultancy

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child,

Since the beginning of the conflict in the east of Ukraine, the capacity of the host municipalities to provide quality services, especially social services, to one and a half[1] million IDPs has remained limited. The key reasons for the limited coverage included the lack of comprehensive inclusive social services, the limited knowledge and capacity of staff in those services, the lack of human and financial resources, as well as the limited demand from the community itself. Moreover, under the current decentralization reform the statutory functions for social protection and child protection system are delegated to the local level, whereas the local authorities have limited understanding and capacities to address the increasing number of child protection challenges, such as separation of children from families, prevention and response to violence against women and children, etc.

In general, the types of services available at the community level that could address the diverse needs of vulnerable families, especially those living below the poverty line or those having a child with disability, were very limited. Such services as case management through social work, day care centres, early intervention services, temporary assistance for needy families (e.g. family support services, parent training, counselling) were proven to be not only efficient but also cost-effective solutions to address the abovementioned challenges. Thus, it was critical to ensure that the aforementioned services are established and sustained with much focus on quality and professionalism of staff. Extra efforts had to be made to ensure the “continuum of services” through well-established referral pathways and cross-sectoral coordination mechanisms at sub-national level.

To address the above, UNICEF developed and implemented a multi-sectoral two-year project in 12 hromadas of eastern Ukraine by financial support of KFW in 2019-2020. More information on the project can be obtained here: JOINTLY. Social services for families in communities | UNICEF Ukraine

Driven by the results of the needs assessment undertaken in all 12 targeted hromadas, UNICEF and its partner organizations, including local governments and CSOs, are implementing holistic interventions to support improved social service provision for the most vulnerable children and their families. Technical support to local communities has been crucial in identifying vulnerabilities and in planning for essential social services at community level.  Inter-sectoral cooperation among different service providers was reinforced to promote integrated and child-centred service provision. Awareness raising and constant communication with beneficiaries increased the demand for social services. The project team decided to document best practices and lessons learnt form the experience to contribute to information

How can you make a difference?

Documenting best practices and lessons learnt of the project through development of case studies on the following key areas:

  • Needs assessment and intersectoral cooperation at municipal level
  • Integrated service provision practices in small and larger municipalities; in rural/urban municipalities
  • Governance and budgeting (planning) for social services   

The case studies should include the following elements:

  • Description of the problem
  • Approaches used to address the issue
  • Project constitutions
  • Results achieved
  • Promoting and obstructing factors
  • Lessons learnt
  • 1-2 human interest stories (covering individual children and their families)
  • Expert observations and policy recommendations
  • Potential for replication

The consultant will work closely with respective UNICEF team members and design the approach for implementation, including the template for case studies. The assignment will be organized remotely with active involvement of key stakeholders both at national and local levels.

The methodology should include a mix of direct observations, review of relevant documentation and interviews with staff at various levels, key partners and stakeholders, and parents whose children have benefited from the project. 



# of days

1. Methodology (including tools) for the Case Study

 25 March


2. Outline of the Case Study

 10 April


3. Draft version of the three Case Studies in line with agreed methodology and template

 30 April


4. Final version of the three Case Studies in line with agreed methodology and approved by relevant UNICEF staff

 15 May



21 w/days

Terms of payment: Upon completion of each deliverable according to schedule.

To qualify as an advocate for every child you will have…

Education: Master's degree in social sciences or public administration. Similar specialization relevant to the assignment.

Professional experience: Minimum of three years of experience in the area of social protection and integrated social service approach. Proficient in conducting field work including interviews and focus group discussions. Minimum of three years of experience in writing case studies, documentation and research.

Language: English  Proficient/Native [C2]; Russian is an advantage

Skills and competencies

  • Sound knowledge of social sciences research methods
  • Knowledge of the situation of children in the region
  • Knowledge and experience from Europe and Central Asia region
  • Excellent analytical, communication and writing skills
  • Fluency in English (both written and oral communication) is mandatory; fluency in Russian is an asset
  • Proficient knowledge on Microsoft applications namely: Word, Excel and PowerPoint
  • Demonstrated ability to work in a multicultural environment, and establish harmonious and effective working relationships

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Please fill in the form properly and indicate your daily fee, travel lump sum and total fee to complete the assignment.

UNICEF has a zero-tolerance policy on sexual exploitation and abuse, and on any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Advertised: FLE Standard Time
Deadline: FLE Standard Time

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