ICT/T4D Associate, GS-6 (FT), Minsk, Belarus #102887 (Belarus nationals & residents only)
Job no: 546381
Contract type: Fixed Term Appointment
Categories: Information Communication Technology
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, access
How can you make a difference?
ICT Assistant is to provide end-user ICT support and support to all kinds of T4D programme initiatives at the UNICEF country office, ensuring effective/efficient end-user support and innovative solutions to programme initiatives during the stages of innovation/formulation of idea, implementation/operationalization, scale-up and maintenance. The incumbent is responsible for implementing and maintaining the ICT infrastructure, administration and business support to ICT operations and T4D innovations in close coordination with the RO, HQ, vendors, service-providers and partners from inside and outside the organization. T4D Assistant is also responsible for formulating/maintaining ICT/T4D workplan, its implementation, reporting and relevant documentation including ensuring ICT component of the Business Continuity Plan (BCP) is up-to-date and tested.
1. Timely and effective support is provided on improvement of ICT systems/services and opportunities for innovative use of technology in programme interventions are effectively harnessed.
2. Timely support is provided to users, SMEs and ICT Management for maintaining the organization’s computer systems infrastructure.
3. ICT infrastructure, systems and applications are properly administered in compliance to UNICEF’s Security policies, standards and procedures.
4. ICT components of the Business Continuity are well maintained in close collaboration with the UN agencies.
5. Under the framework of Digital Transformation initiative, all component of the Enterprise Content Management are adequately/efficiently supported.
6. Assignments of additional duties and responsibilities are effectively performed.
Full version of job profile with detailed KEY ACCOUNTABILITIES and DUTIES & TASKS is below:
To qualify as an advocate for every child you will have:
- Completion of Secondary education supplemented with formal training (at university level) in Computer Science, Business Administration or computer related certification (e.g., Prince2 Certification, ITIL Foundation Certification or equivalent customer support certification).
Computer literacy and ability to effectively use standard office software, tools and technologies.
Must pass the UN clerical test in English.
- Six years practical professional work experience in information technology, as well as systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT products and services, and use of applications and diagnostic tools. Practical experience with various computer platforms and applications: operating systems, email and database systems, Microsoft Office product suites, Help Desk software, advanced PC/laptop/printer installation, configuration, troubleshooting and repairs. Work experience in providing ICT support to remote field offices in developing countries an asset.
Work experience in emergencies.
- Fluency in English is required. Working knowledge of another UN language an asset.
The applicants should be nationals of Belarus and should submit their applications online in English by closing date 5 December 2021 to be eligible for consideration. Extended deadline till 13 December 2021 23:55 Minsk time
For every Child, you demonstrate:
UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.
The UNICEF competencies required for this post are:
Competency Profile (For details on competencies please refer to the UNICEF Professional Competency Profiles.)
i) Core Values (Required): Commitment, Diversity and Inclusion, Integrity
ii) Core Competencies (Required): Communication [II], Working with People [II], Drive for Results [II]
iii) Functional Competencies (Required)
Analyzing [II], Applying Technical Expertise [II], Following instructions and Procedures [II], Planning and Organizing [II]
iv) Technical Knowledge
a) Common Technical Knowledge Required (for the job group)
• Practical knowledge of computer programming, software information management, data processing applications, database development, network administration, data communications, telecommunications, hardware and software installation, service management, end-user assistance, preparation of end-user documentation and manuals.
• UNICEF Field Offices environment and use of ProMS and/or SAP
• Knowledge of Help Desk tools and processes
b) Specific Technical Knowledge Required (for the job)
(Technical knowledge requirements specific to the job can be added here as required.)
• Practical knowledge of Service Delivery processes (e.g., Incident Management, Problem Management, Configuration Management, Change Management, Release Management).
• Practical knowledge of Service Support (e.g., Service Level Management, Availability Management, Capacity Management, Financial Management, ICT Service Continuity Management, Security Management)
• Knowledge of ITIL standards of services support
• Knowledge of server operating systems, active directory services, network operating systems platforms
• Systems roll outs and implementation in large scale ICT environment
• Software development methodologies
• Practices and principles of systems support
• Practices and principles of ICT analysis, planning, design, implementation and problem resolution
• Trends in information technologies and services management
c) Technical Knowledge to be Acquired/Enhanced (for the Job)
• Understanding of UNICEF ICT policies, procedures and guidelines (including Information Security Policy and Standards of Electronic Conduct.)
• Understanding of UN/UNICEF Financial rules and regulations, business processes and procedures.
• Understanding of UN Mission and system; and International Code of Conduct
• Understanding of UNICEF Mission Statement and observance of UNICEF Guiding Principles.
To view our competency framework, please visit here.
Click here to learn more about UNICEF’s values and competencies.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Advertised: Russian Standard Time
Deadline: Russian Standard Time