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Latin America and Caribbean Region

Functional Area

External Relations

Position level

Telemarketing Assistant (GS-5 FTA) Santiago, Chile

Apply now Job no: 551955
Contract type: Fixed Term Appointment
Duty Station: Santiago
Level: G-5
Location: Chile
Categories: Fund Raising

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of the nation.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, dignity

The Telemarketing Assistant will provide support to continue increasing the income of individual donors through the Telemarketing channel, ensuring the quality of acquired donors and maximizing the value of 12-month donors, while reaching the volume defined in the annual goals.

How can you make a difference?

Key Functions:

  • Prepare reports and analyses of results of telemarketing campaigns according to the needs of the area.
  • Assist in daily monitoring the activities of the call center verifying the progress and performance of the operators and the campaign in general, and ensuring that the goals and budget are met.
  • Contribute to monitoring weekly the fulfillment of the goals in terms of acquisition of new donors through telemarketing and propose actions to be taken to their supervisor.
  • Support in training and motivating telemarketing teams.
  • Define the segmentation of the bases by a campaign based on the expected results and available records.
  •  Draft scripts for each campaign and deliver constantly updated information to telemarketing teams, as well as monitor and ensure the quality of the messages that are being delivered to future donors.
  • Coordinate the entry of new donors to the base, check their correct validation and follow up until the first donation is received.
  • Perform the quotation and billing processes of the telemarketing strategy and administrative tasks in general, such as monitoring the inventory.

To implement future individual fundraising work plans to increase RR funds, we must strengthen the operational capabilities of the team. This position will help the expansion of the program under three complementary logics:

• Continuous and systematic control and overview of telemarketing campaigns to ensure the growth of the acquisition and the achievement of the annual objectives.

• Adequate collection of data and results for decision-making.

• Maintain relationships with suppliers.

To qualify as an advocate for every child you will have…

  • Completion of Secondary School. University-level courses in Marketing, Publicity, Communication, Business Administration, communication, fundraising or related areas will be considered an asset.
  • At least 5 years of professional relevant experience in areas of customer service, call center, sales, marketing, commercial, or fundraising. Database Management is desirable.

  • Developing country work experience and/or familiarity with emergency is considered an asset.

  • Fluent in Spanish. English will be considered an asset.

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA).

The UNICEF competencies required for this post are: 

  • Nurtures, Leads and Manages People (1)
  • Demonstrates Self Awareness and Ethical Awareness (1)
  • Works Collaboratively with others (1)
  • Builds and Maintains Partnerships (1)
  • Innovates and Embraces Change (1)
  • Thinks and Acts Strategically (1)
  • Drive to achieve impactful results (1)
  • Manages ambiguity and complexity (1)

*The 7 core competencies are applicable to all employees. However, the competency Nurtures, Leads and Managers people is only applicable to staff who supervise others.

To view our competency framework, please visit here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Salary Estimator Tool - This tool enables you to calculate an estimate of the various elements of your salary and provides you with an overview and estimate, so you can better understand your finances and plan for future assignments.*

*While UNDP makes every attempt to ensure that information is up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service. Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Advertised: Pacific SA Standard Time
Deadline: Pacific SA Standard Time

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