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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

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For every child, the right to HOPE! 

Vacancy Announcement: Consultant

Consultancy Title: Digital Content Architecture & CMS Implementation Consultant

Section/Division/Duty Station:  DGCA, Digital Strategy Section – NYHQ

Duration: November 3, 2025 to October 30, 2026

Home/ Office Based: Remote 

BACKGROUND

Purpose of Activity/Assignment: 

This assignment ensures continuity in critical Content Management System (CMS) feature development and adherence of editorial and content standards on unicef.org during a period of transition and limited staffing. Operating under a deliverables-based contract, the consultant will play a critical role in implementing high-priority CMS enhancements, refining content models, and rolling out lifecycle standards across the global UNICEF web ecosystem.

Working closely with the Web Editorial and Digital Platforms & Governance teams, the consultant will apply an editorial and content lens to translate editorial and governance requirements into functional technical solutions, ensuring progress on core web infrastructure projects. The work will directly support UNICEF’s public-facing corporate site, which hosts more than 25,000 pages, by improving usability, accessibility, and governance compliance.

Scope of Work:

The consultant will support the development, delivery, and governance of key CMS features and enhancements, as well as the roll-out of the content lifecycle project. Applying both a business analysis and content architecture lens, the consultant will ensure that user needs, editorial strategy, and governance requirements are translated into functional, high-quality technical solutions. The scope of work will include the following deliverables and responsibilities:

1. Requirements Gathering & Analysis

• Conduct consultations with editorial and governance stakeholders to capture CMS feature needs (e.g., mosaics, templates, tertiary navigation, breadcrumbs, content lifecycle, schema, content components).

• Analyze site performance and user behaviour using Google Analytics 4, Siteimprove, or other analytics tools to inform feature development.

2. Feature Specification & Validation

• Translate and document user needs into structured functional and non-functional requirements.

• Collaborate with the Platforms team to produce user stories, feature briefs, and acceptance criteria.

• Review and validate proposed solutions to ensure alignment with editorial workflows, WCAG accessibility standards, and governance policies.

• Coordinate user validation testing with design and platform teams.

3. Content Model & Lifecycle Optimization

• Refine the content model and metadata schema to improve search, navigation, and governance.

• Define and document content lifecycle workflows, including publishing, archiving, and review processes.

• Develop and disseminate editorial guidance on lifecycle management through webinars and documentation.

4. Documentation & Knowledge Transfer

• Maintain detailed documentation of progress, decisions, and lessons learned for all platform projects.

• Prepare a comprehensive final handover package.

• Conduct knowledge transfer sessions to ensure continuity beyond the consultancy period.

5. Status Reporting

• Provide biweekly updates on progress, risks, and deliverables to the designated project lead.

This scope of work is projected as Phase I of what is anticipated to be a broader assignment that may involve additional phases and deliverables for a possible extended period. 

Terms of Reference / Deliverables

Requirements Gathering & Documentation

- Stakeholder consultation notes summarizing CMS features and editorial needs. - Data analysis reports with recommendations.

30 October 2026

Feature Specification & Validation

- Functional and non-functional requirements documents. - User stories, feature briefs, and acceptance criteria. - User validation testing plans and results.

30 October 2026

Content Model & Lifecycle Improvements

- Updated content model and metadata schema. - Documented content lifecycle workflows (publishing, archiving, review). - Editorial guidance materials based on lifecycle management project.

30 October 2026

Knowledge Transfer & Documentation

- Consolidated project documentation and lessons learned. - Final handover package. - Knowledge transfer sessions.

30 October 2026

Qualifications

(1) Education

A university degree in Communications, Digital Media, Information Systems, or related field.

- At least 5 years of professional experience in web content management, product development, or business analysis.

- Experience working in an enterprise environment across a complex web ecosystem,

(2) Knowledge/Expertise/Skills required:

Expert level experience with Drupal content management system.

- Familiarity with content modeling, metadata, and schema.

- Proficiency with web analytics and quality assurance tools (e.g., Google Analytics 4, Siteimprove).

- Understanding of accessibility standards (WCAG) and web governance principles.

- Strong understanding of content strategy, publishing workflows, and lifecycle management.

Requirements: 

Completed profile in UNICEF's e-Recruitment system and

• Upload copy of academic credentials
• Financial proposal that will include/ reflect :
  • the costs per each deliverable and the total lump-sum for the whole assignment (in US$) to undertake the terms of reference.
  • travel costs and daily subsistence allowance, if internationally recruited or travel is required as per TOR.
  • Any other estimated costs: visa, health insurance, and living costs as applicable.
  • Indicate your availability
• Any emergent / unforeseen duty travel and related expenses will be covered by UNICEF.
• At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.
• Payment of professional fees will be based on submission of agreed satisfactory deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process

For every Child, you demonstrate… UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:  

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, are encourage to apply are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

The selected candidate is solely responsible to ensure that the visa (if applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.