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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture., coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to health

In the period 2021-2023, UNICEF supported the Ministry of Health (MoH) in several segments of upgrading the “Moj termin” e-health system, with the aim of improving the system and data quality for timely and correct decision-making. In 2025, the ministry requested UNICEF support to develop three system upgrades liked to primary health care system strengthening with a focus on early childhood development: i) a mobile app for patronage nurses for recording and reporting; ii) a nurses’ registry; and iii) a module for developmental monitoring of children aged 0-3 years.

In this context, UNICEF North Macedonia seeks to engage a national expert to produce three comprehensive Business Requirements Document that captures the needs, goals, and constraints of stakeholders, serving as the foundation for future software development as part of the e-health system.

How can you make a difference? 

Acting to improve children's health and development is one of UNICEF 's key priorities, reflected in numerous documents such as the Framework for Care (2018) and the Framework for Early Childhood Development in the WHO European Region (2020), which recognize that investments in the earliest years represent a major opportunity to reduce mortality and morbidity, as well as to address health and social inequalities. UNICEF has been working for more than 30 years to support the Ministry of Health strengthening primary health care systems to ensure the optimal growth and development of every child.

The health sector, especially primary health care (family doctors and patronage nurses) plays a crucial role in the early years as it is uniquely positioned to provide support to children and their families with early and universal services, acting as an entry point for multisectoral coordination and integration. Both WHO and UNICEF in the country support the strengthening of the primary health care system and the provision of accessible and quality health care for child health and development, with a focus on reaching the most vulnerable children. Support also included priorities on digital health. In recent years the system was upgraded with a telemedicine module that allows doctors to communicate with patients in rural and remote areas, as well as patients with chronic illnesses and/or limited mobility, a system for communication between primary, secondary and tertiary levels of health care, which saves patients time and finances, as well as the development of a dashboard for the 5 most common conditions in children and pregnant women (pneumonia, type 1 diabetes, gestational diabetes, anemia and immunization) for collecting real-time data and analyzing the quality of treatment.

Current upgrade

• In 2021, UNICEF supported the Ministry of Health in developing a module in Moj termin for the reporting forms of patronage nurses, a process that replaced 16 pages of paper forms and significantly improved the quality of information coming from that service. However, field data indicates that only 50% of nurses enter data electronically, mostly due to the lack of computers and internet connection. To improve this, UNICEF, in the signed work plan with the Ministry of Health for 2025, is supporting the transformation of this module into a mobile application, expected to significantly improve timely data collection and analysis and its connection with the maternity wards, immunization centers and well-child clinics.

• Recent UNICEF research indicates that children with developmental disabilities are often detected at a later stage, leading to missed opportunities for early intervention. In response, UNICEF is working with the Ministry of Health (MoH) to develop screening instruments for use by family doctors, provide training for early detection and intervention in children aged 0-3, and support the development of a legal and regulatory framework. The development of a module for monitoring the growth and development of children aged 0-3 will significantly improve the early detection of developmental difficulties, their timely referral and early intervention services, as well as real-time data collection for policy and decision making.

• Regulation of the nursing profession. In most EU countries, regulation of the nursing profession is recognized as crucial for protecting the public by establishing and enforcing standards of conduct, education and practice. In North Macedonia, the nurses and midwifes profession is not regulated, i.e., there is no regulatory body responsible for producing and maintaining data and evidence on this segment of the health workforce. To achieve this, UNICEF will support MoH in establishment of electronic nurse’s registry, to strengthen nursing and midwifery education and establish a system for the recognition of professional qualifications of nurses and midwives, as well as a system for licensing and re-licensing. 

Scope of Work:

Under the direct supervision of the Health and Nutrition Officer and in close consultation with the IT Associate and MoH team, the consultant will be responsible for the development of Business Requirement Documents (BRD) for all three upgrades. More specifically the consultant will have the following responsibilities:

1. Requirements Gathering and Analysis
- Engage stakeholders to understand their needs, goals, and pain points.
- Document functional and non-functional requirements clearly and concisely.
- Use techniques like interviews, workshops, surveys, and observation.

2. Translating Business Needs into Technical Specifications
- Convert business requirements into user stories, use cases, or process flows that developers can implement.
- Ensure that requirements are feasible, testable, and aligned with business objectives.

3. Facilitating Communication
- Act as a liaison between business stakeholders (including product owners and users) and technical teams (MojTermin unit).
- Help resolve misunderstandings and ensure everyone is on the same page.

4. Supporting Project Planning
- Contribute to scope definition, prioritization, and road mapping.
- Help identify risks, dependencies, and constraints early in the project lifecycle.

To qualify as an advocate for every child you will have… 

Minimum requirements:

Academic background:

Master’s degree in information technology, Business Analysis, Health Informatics, or a related field

Knowledge/Expertise/Skills required *:

- Minimum of 7 years of experience as a Business Analyst in IT projects, preferably in healthcare or e-health systems.
- Proven experience in development of mobile applications and information systems.
- Excellent communication and stakeholder engagement and management skills.
- Knowledge of the North Macedonian healthcare system or similar contexts is an advantage.
- Excellent oral and written command of English and Macedonian language. Knowledge of other local languages is an asset.
- Demonstrated ability to work effectively and efficiently in multi-sectoral teams.
- High integrity and ability to handle confidential information in accordance with policies and protocols.

In order to apply, please submit: 

- Your most recent CV
- Letter of interest
- Financial proposal, indicating the daily gross fee in Macedonian Denar

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

[add the 8^th competency (Nurtures, leads and manages people) for a supervisory role]. 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. 

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:  

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.