Current vacancies

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to access technology

PURPOSE OF THE JOB:

The digital Impact Assistant performs procedural and some specialized activities of UNICEF’s ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as a focal point for the receipt and processing of user requests.

How can you make a difference? 

KEY FUNCTION, ACCOUNTABILITY, AND RELATED DUTIES/TASKS:

A) GENERAL ICT / OFFICE SUPPORT:

The incumbent at this level performs a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff. He/she contributes to the creation of digital transformation tools in collaboration with the Technology for Development Team (T4D) (SharePoint Portal, mobile apps, web application, and SharePoint portal).

Activities include:

• Providing first-level support that includes receiving, processing, and logging service requests.
• Managing the lifecycle of ICT incidents assigned to him/her in the service management tool.
• Providing support in conferencing with ICT and audiovisual equipment as and when requested.
• Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.

B) DIGITAL INNOVATION AND AI SUPPORT:

The Digital Impact Assistant provides basic technical and operational support related to the adoption and effective use of Artificial Intelligence (AI) and emerging digital tools within the office. The role contributes to digital innovation initiatives by supporting users in the responsible, safe and efficient use of AI-enabled solutions, in alignment with UNICEF policies and digital transformation objectives.

Activities include:

• Providing basic technical support and user orientation on the use of approved Artificial Intelligence (AI) tools.
• Supporting ICT Unit in testing and deploying AI-enabled tools and automation solutions, including document processing, data analysis support and workflow automation.

C) SATELLITE AND FIELD COMMUNICATION SUPPORT:

The Digital Impact Assistant provides basic technical support related to satellite and field communication solutions to support connectivity and operational needs in office and field environments.

Activities include:

• Providing basic technical support for satellite connectivity equipment, satellite internet terminals and satellite phones, including installation assistance, first-level troubleshooting, and maintenance.
• Supporting basic configuration and troubleshooting of VHF/UHF radio communication equipment.
• Supporting ICT Unit during the deployment of connectivity solutions in remote or low connectivity environments.

D) MINIMAL ICT ADMINISTRATION:

The Digital Impact Assistant is accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.

Activities include:

• Assisting in routine operation and monitoring of server systems.
• Providing second-level user support/troubleshooting.
• Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.
• Performing backups of servers following standard backup procedures.
• Assisting in the generation of computer reports.
• Providing on-the-job orientation for users in the use of ICT systems.

To qualify as an advocate for every child you will have…

Education:

• Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, and Engineering.
• ITIL Foundation Certificate or equivalent customer support certification is an asset.

Experience:

• A minimum of five years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem-solving is required.
• Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
• Practical experience in providing technical and business Customer Support and Services is required.
• Practical experience and working knowledge of various computer platforms and applications are required.
• Experience in the following tools will be highly appreciated: Power BI, PowerApps, SharePoint, or equivalent tools
• Experience supporting digital innovation initiatives, AI-enabled tools, or field connectivity solutions is considered an asset.

Language Requirements:

• Fluency in English or French is required. Knowledge of another official UN language (Arabic, Chinese, Russian or Spanish) or a local language is an asset.

SPECIFIC REQUIREMENTS:

• Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software and other office technology equipment.
• Ability to understand data and effectively use office technology systems for its input and extraction.
• Basic understanding of Artificial Intelligence (AI) tools and ability to support users in their responsible and effective use for productivity and digital workflows.
• Ability to provide on-the-job orientation to clients.
• Demonstrates a high degree of integrity, reliability and honors matters of confidentiality.
• Ability to handle work quickly and accurately under time constraints.
• Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.
• Modern application development based on industrial standards

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships - level 1

(2) Demonstrates self-awareness and ethical awareness- level 1

(3) Drive to achieve results for impact- level 1

(4) Innovates and embraces change- level 1

(5) Manages ambiguity and complexity- level 1

(6) Thinks and acts strategically- level 1

(7) Works collaboratively with others - level 1

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. 

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.