UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
The Individual Giving section in the Division of Private Fundraising Partnership (PFP) based in Geneva is a lead participant in the Supporter Engagement Strategy (SES), which aims to increase the global acquisition and engagement of UNICEF’s diverse supporter base, including donors, advocates, and volunteers.
The Global Giving Platform (GGP 2.0) is a project aimed at offering multiple UNICEF offices a cutting edge fundraising front-end solution that will offer the best possible experience for donors, thus improving Individual Giving fundraising performance across key indicators (i.e. acquisition, retention, etc.). The Supporter Engagement Strategy (SES) project involves the migration of all country offices and certain national committees using Salesforce technology to understand and connect to our donors to drive long term fundraising growth for children.
For every child, a Champion
A Database Administrator is required to provide support on the management, governance and compliance of data for PFP’s own operation as well as providing fundraising markets with essential guidance, advice and support on data related matters.
Working closely with the wider SES team, Data and Analytics team and Individual Giving’s virtual hub team, the Database Administrator will report to the Digital Delivery manager under the Individual Giving section of PFP.
Systems under the scope of operation for this role include PFP’s fundraising ecommerce management system, known as the Global Giving Platform (GGP 2.0), and related systems such as:
- Payment Service Providers (e.g. Stripe)
- Salesforce Sales and Marketing Cloud
- PowerBI and other data sources for analytics
How can you make a difference?
To contribute to increasing UNICEF’s fundraising revenues and engagement, retention and long-term donor loyalty by helping to design, understand and analyze data flows as well supporting a global toolset by performing the following tasks:
- Provide local administration for data and IG’s own sytems (GGP 2.0, PowerBI etc)
- Provide GGP 2.0 support to markets on a prioritized basis and assist with wider support issues regarding data and integration with other systems.
- Monitor fundraising performance and data on a day-to-day basis, looking for opportunities to optimize / maximize results (for example identifying campaigns that are peaking in popularity to alert teams for further promotion).
- Ensure that systems follow the correct principles and procedures of data governance and compliance.
- Continually monitor data integrations between systems, ensuring accuracy and work with stakeholders on correcting issues.
- Support in the continued upkeep and development of UNICEF’s global giving platform 2.0 and integrated data systems (payment gateways, CRMs, etc).
- Ensure that the global online donation process is running smoothly by constantly testing new donation pages and procedures.
- Own the product backlog the GGP 2.0, capture, refine, and prioritize epics/features/stories across Foundation, Configuration, MVP and quarterly releases.
- Elicit & validate requirements, work with UNICEF markets, ICTD, Analytics, SES, Legal/Privacy, and Finance to turn needs/requirements into testable outcomes.
DELIVERABLES:
- Co-lead the GGP 2.0 Multi-year roadmap & MVP definition — release plan, product scope, and value milestones.
- Help prioritize the backlog — epics/features/stories with acceptance criteria.
- Support the market prioritization & rollout plan — country pipeline, gating criteria, and onboarding schedule.
- Release plan & notes — feature flags, cutover steps, rollback criteria, and stakeholder comms.
- Operating model — admin & editor guides, support model, onboarding checklists, RACI, decision log, and change log.
- Ensure smooth operation of GGP 2.0, including related Payment Systems, PowerBI, etc.
- Work with ICTD to resolve issues.
- Maintain and manage a prioritised support ticket service for markets running the GGP 2.0.
- Help coordinate external providers’ support for onboarding and responding to UNICEF staff requests.
- Provide system administrator functions such as creating / deleting users and providing correct permissions on GGP 2.0 related systems in accordance with established governance framework.
- Support Data and Insights projects and initiatives by assisting with data auditing, mapping and translation between systems.
- Create and maintain appropriate system documentation.
- Ensure operations carried out by GGP 2.0 are in accordance with established policies and procedures regarding data privacy, PCI-DSS and provide guidance to markets where required.
Estimated duration of the contract:
Reporting to:
- The Fundraising Specialist, IG PFP
Working Place:
- Geneva, Switzerland is the official duty station. (Flexible work arrangements may be applied if there is a need).
To qualify as a Champion for every child, you will have…
Education:
- A first-level University Degree in one of the following fields: Information Management Technology, digital marketing - or another relevant technical field is required
Experience:
- A minimum of two years of relevant professional experience in ecommerce CMS and Reporting systems for fundraising is required.
- Experience in supporting digital front-end and backend ecommerce solutions (i.e. CMSs, CRM, email marketing etc) for fundraising is required.
- Experience of general data management processes (i.e. automation of financial data reports, develop criteria for data integration etc.) is required.
- Experience in building business intelligence or performance reports is required.
- Experience in large scale digital ecommerce fundraising operations (+5million USD annual revenue) for individuals is required.
- Experience in integrating systems such as fundraising ecommerce CMS, Salesforce, Payment Systems and PowerBI within the UN context is an asset.
- Digital product management experience, including supporting and delivering tools across multiple offices/countries with complex requirements is an asset.
- Experience in digital product management, including working under project management methodologies, such as Agile, is required.
- Experience with UN/UNICEF procurement processes is an asset.
- Developing country work experience and/or familiarity with emergency is an asset.
Language Requirements:
- Fluency in English is required.
- Knowledge of another official UN language (Arabic, Chinese, French, Russian, Spanish) is an asset.
For every Child, you demonstrate...
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
The UNICEF competencies required for this post are…
- Demonstrates Self Awareness and Ethical Awareness (1)
- Works Collaboratively with others (1)
- Builds and Maintains Partnerships (1)
- Innovates and Embraces Change (1)
- Thinks and Acts Strategically (1)
- Drives to achieve impactful results (1)
- Manages ambiguity and complexity (1)
During the recruitment process, we assess candidates following the UNICEF competency framework. Familiarize yourself with our competency framework and its different levels our competency framework and its different levels.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.
According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
Remarks:
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children.
Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
*UNICEF staff members holding fixed term, continuing, or permanent appointments who are considered to be on abolished post status may apply for this temporary position and, if selected with a start date before 31 December 2025, may take it up as a temporary assignment, in line with UNICEF guidance on separation due to the abolition of posts or staff reduction. They will retain their fixed-term entitlements but will not hold a lien to their abolished post. For other scenarios where a Temporary Assignment may be possible, please refer to 
Additional guidance on IP to IP temporary assignments after completion of the full TOD.pdf (accessible to internal staff only).
The conditions of a temporary assignment, including relocation entitlements, will depend on the status of the staff member’s original appointment and may be limited in accordance with applicable UNICEF policies, procedures, and practices in force.
Additional information about working for UNICEF can be found here.
