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Service Quality Assurance Intern, Strategic Business Modernization Section, Global Shared Services Centre (GSSC), UNICEF, Budapest, Hungary

Apply now Job no: 583805
Contract type: Internship
Duty Station: Budapest
Level: Internship
Location: Hungary
Categories: Information Communication Technology, Administration

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, results

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary supports UNICEF operations globally in the areas of Finance, Human Resources, Payroll and Information Technology. Internships at UNICEF offer eligible students and recent graduates the opportunity to gain hands-on experience, strengthen their skills, and contribute to UNICEF’s mandate of delivering results for children. 

An internship is the perfect way to kick start your career. Through this internship, you can gain your first experience of daily working life. We offer you the opportunity to put into practice the knowledge you acquired during your studies. In addition to theoretical knowledge, you will also gain practical experience in a dynamic, international environment. 

The Strategic Business Modernization Section (SBM) unit ensures that service delivery at the GSSC meets the highest quality standards. The Service Quality Assurance Team (SQA) team plays a key role in testing, monitoring compliance, identifying risks, and providing independent insights on process performance, to meet high quality standards and satisfy customer expectations. 

The SQA Intern will support this work by contributing to data-driven analysis, transaction reviews, compliance monitoring, reporting, and awareness initiatives to strengthen quality and consistency across GSSC operations. 

How can you make a difference? 

Under the overall supervision and guidance of Service Quality Assurance, the intern will take part in QA deep dives, perform data analytics, help with suspicious transactions and to raise awareness of potential risk of fraud, while also helping with the coordination and support functions of the QA team. 

This may involve

  • Support data collection, entry, cleaning and analysis for QA activities, including dashboards and reports. 
  • Use dashboards and datasets with various complexities to design and run analysis. 
  • Assist in performing quality reviews to identify errors, gaps, and areas of non-compliance with established policies and procedures. Help analyze root causes of inconsistencies, errors, or irregularities. 
  • Assist in preparing monthly QA reports by consolidating results, highlighting trends, irregularities and areas for improvement. 
  • Support QA deep dives on specific service delivery processes to identify root causes and suggest improvements. 
  • Contribute to risk awareness and compliance initiatives (e.g. fraud prevention awareness, process improvement discussions). 
  • Document testing methodologies, findings, and lessons learned in clear and concise formats (presentations, briefs, reports). 
  • Provide general support to the QA team in ongoing projects and ad hoc assignments. 
  • In addition to daily tasks, the intern will be actively engaged in the following QA initiatives:  

QA2.0 Project – Standardizing Quality Assurance 

  • Support the QA team in streamlining processes by defining roles, standardizing methodologies, and unifying documentation and training. 
  • Help design unified Power BI dashboards and reporting templates for QA activities. 
  • Assist in building a structured QA task management system and identifying new areas for QA coverage. 
  • Participate in data-driven investigations into specific service delivery processes.  

QA Advocacy Project 

  • Help the QA team “spread the word” across GSSC and UNICEF about what QA is and why it matters. 
  • Support awareness activities such as creating engaging presentations, videos, games, events, or internal campaigns. 
  • Contribute to building a culture of quality and continuous improvement. 

To qualify as an advocate for every child you will have…

Minimum requirements:

The incumbent should: 

  • Be currently enrolled in or recently graduated (within two years) from a university degree program in Economics, Business Administration, Public Administration, Social Science, Data/Computer Science, Statistics, or another related field.
  • Fluency in English required. Knowledge of one other UN working language is an advantage 
  • Eligible applicants must be nationals of EU countries or hold a valid work permit for Hungary.

Required competencies 

  • Analytical: Strong attention to detail with the ability to identify patterns, inconsistencies, and trends in data. 
  • Data skills: Basic knowledge of data analysis and visualization tools (e.g. Excel, Power BI, or similar). Ability to prepare, clean, and interpret datasets. 
  • Quality mindset: Interest in quality assurance, compliance, and process improvement, with curiosity to explore root causes. 
  • Communication & creativity: Ability to communicate complex ideas simply. Comfortable preparing reports, presentations, or creative materials (videos, infographics, campaigns) to raise awareness. 
  • Organization: Able to manage multiple tasks efficiently and document findings in a clear and structured way. 
  • Collaboration: Works effectively in a multicultural team environment and builds positive relationships with colleagues. 
  • Independence & initiative: Proactive, eager to learn, and able to take responsibility for assigned tasks with minimal supervision. 

Contract duration and terms

  • This contract is for a 3-month duration, a minimum of 3 days in the office, 2 days remote per week
  • The intern is expected to be in the office when needed for specific activities
  • The anticipated start date of this internship is October 2025.
  • This internship is paid with a stipend of net HUF 2360 / hour capped at net HUF 405,941 per month.
  • Individuals must fund their travel and living expenses
  • Individuals must have proof of medical insurance covering their time at the duty station
  • Individuals are personally responsible for obtaining any required visa or residence permit, covering the entire period of their internship
  • Interns may take up to 2.5 days per month off work for any reason, including for medical reasons. The stipend will be reduced for any absence beyond this quota

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Internships may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

Government employees who are considered for a contract with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

 

Advertised: Central Europe Daylight Time
Deadline: Central Europe Daylight Time

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