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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to communication,

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the Organization does — in programmes, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give more children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

How can you make a difference? 

Purpose of the job:

1. Management of Digital Complaint, Feedback and Redressal Mechanism (CFRM) System
2. Behaviour Evidence Generation & Reporting
3. Social Listening & Accountability to Affected People (AAP)

If you would like to know more about this position, please review the complete Job Description here: TOR SBC_Officer_AAP_Cox's_Bazar_26 Nov 2025.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

Education: 

• A University degree in one of the following fields is required: Social Science, Anthropology, Statistics, Research or other related fields.

Work Experience:

• A minimum of one year of experience managing digital Complaints and Feedback Response Mechanism (CFRM) systems, preferably within UN organizations, especially in L2/L3 humanitarian/emergency context.
• Sound understanding of the principles and practice of Accountability to Affected People (AAP) and Environmental and Social Safeguarding (ESS).
• Experience managing databases and strong knowledge of Excel, ODK, KOBO, INFORM and other mobile data collection tools and data analysis, and data presentation in digestible form.

Language Requirements:

• Fluency in English (verbal and written).
• Good written and spoken skills in the language of humanitarian operation and knowledge of another UN language an asset.

Desirables:

• UNICEF AAP/CFRM specific experience is an added advantage.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

REMARKS

• Both internal and external candidates are eligible to apply.
• This vacancy announcement is open to internal staff members (staff holding Permanent, Continuing, or Fixed Term contracts) and other UNICEF personnel (TAs, UNVs, and other personnel); however, priority will be given to staff in abolished posts and internal staff members.
• The post has been re-advertised, candidates who have already applied do not need to reapply. 
• These positions are open to Bangladeshi nationals only. 
• UNICEF staff members holding fixed-term, continuing, or permanent appointments who are considered to be on abolished post status may apply for this temporary position and, if selected with a start date before their contract expiry, may take it up as a temporary assignment, in line with UNICEF guidance on separation due to the abolition of posts or staff reduction. They will retain their fixed-term entitlements but will not hold a lien to their abolished post. For other scenarios where a Temporary Assignment may be possible, please refer to Additional guidance on IP to IP temporary assignments after completion of the full TOD.pdf (accessible to UNICEF personnel only).
• The conditions of a temporary assignment, including relocation entitlements, will depend on the status of the staff member’s original appointment and may be limited in accordance with applicable UNICEF policies, procedures, and practices in force.
• Internal candidates on abolished posts, performing at the level of the post or a level higher in the relevant functional area, or an internal candidate in the corresponding Talent Group, will be given first consideration.
• Per the UNICEF Staff Selection Procedure, alternate recommended candidate(s) from this selection process may be placed in the Talent Group which may be used to fill similar positions in the future. Therefore, all eligible candidates are encouraged to apply.
• As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
• UNICEF only considers higher educational qualifications obtained from an institution accredited / recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/. 
• As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
• UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable female candidates and persons with disabilities are encouraged to apply.
• Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 
• UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
• Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.
• Visa residence requirements: i.e., UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.
• All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
• Verbal Feedback shall be provided to unsuccessful internal candidates upon the completion of the recruitment process.

Additional information about working for UNICEF can be found here.