Current vacancies

This is a re-advertisement, candidates who have already applied do not need to re-apply.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to a Digital future

How can you make a difference?

The Digital Impact Division (DID) is at the heart of reshaping how UNICEF delivers lasting results for children. We are committed to harnessing the full potential of emerging digital technologies to advance UNICEF’s mission.  

Digital Foundations (DF) creates and sustains transformative, data- and AI-ready digital solutions grounded in human-centered design. Leveraging resilient, scalable cloud technologies, it provides a secure and adaptable technology backbone to deliver results for children with greater efficiency and agility.  

This position is being created as part of the Valencia Common Services. The Valencia Common Services Centre (CSC) is established to deliver high-quality support to users across People & Culture, Administration, Finance, Procurement, and ICT departments. By streamlining services and leveraging specialized expertise, the CSC ensures efficiency, compliance, and alignment with global standards, allowing divisions to focus on strategic priorities while maintaining transparency and sustainability.   

The Help Desk Associate plays a vital role in ensuring smooth and efficient delivery of information and communication technology (ICT) services and user support. The main goal is to help UNICEF staff to effectively use ICT tools and systems to achieve UNICEF’s mission.

The Help Desk Associate serves as the first point of contact for ICT-related issues within the UNICEF Digital Core office, providing technical support, maintaining ICT systems, ensuring office network reliability, and contributing to the efficient use of UNICEF’s digital resources. This role is both technical and service-oriented, supporting staff in their day-to-day use of IT equipment and applications.

Additionally, the role involves improving processes and boosting office efficiency and user productivity through the development of customized applications and automation solutions using the Power Apps platform, Power Automate, and other relevant automation technologies. 

Main responsibilities:

• User Support, Incident Logging and Tracking, Technical Troubleshooting
• Hardware and Software Provisioning
• Office ICT Infrastructure Operational Support (network and unified communication services)
• Managing ICT Asset Inventory

If you would like to know more about this position, please review the complete Job Description here:  JD Help Desk Associate G6 135324.pdf

To qualify as a champion for every child you will have…

Minimum requirements

• Education:  The Completion of Secondary education supplemented with formal training (at university level) in Computer Science is required.
  Having certifications like CompTIA, CCNA, ITIL Foundation, Microsoft 365, Azure, and Power Platform Fundamentals certifications is an added advantage.
  ServiceNow certifications, including Certified System Administrator (CSA) or Certified Application Developer (CAD), are considered an advantage.
  Proficiency with programming languages, including JavaScript, GlideScript, PowerShell, HTML/CSS, XML, etc., is an added advantage.
  A Bachelor or equivalent (First Level University Degree) may replace 3 years. A Master or equivalent (Advanced University Degree) may replace an additional 2 years.
• Work Experience:  A minimum of six years of relevant professional experience in information technology, including demonstrated expertise in ICT customer support, systematic troubleshooting, analytical problem-solving, and the use of service desk applications and diagnostic tools.
  Proven hands-on experience with a wide range of computer platforms and applications, including Windows 11, Microsoft Office and Microsoft 365, ServiceNow or equivalent service management tools, email systems, IP telephony, voice and video conferencing solutions, collaboration platforms, and mobile operating systems (iOS and Android).
  Extended experience in installing, configuring, troubleshooting, and supporting PCs, laptops, printers, and related end-user hardware.
• Skills: Candidates who enjoy working with clients and show a high understanding of customer needs, a service-oriented approach, a flexible mindset, and a willingness for continuous learning will be regarded as highly noteworthy candidates.
• Language Requirements: Fluency in English is required.

Desirables

• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset. 
• Experience in Power Apps and Power Automate to support workflow automation and process improvement is considered an advantage.
• Working knowledge of scripting or automation technologies such as JavaScript, TypeScript, Python, PowerShell, or Robotic Process Automation (RPA) for task automation and system integration is considered an advantage.
• Experience in user interface (UI) customization and enhancing user experience (UX) is considered an advantage.
• Experience with ServiceNow platform administration or development is an asset.
• Work experience in development organizations with multicultural and diverse environments is desirable.

For every Child, you demonstrate...

UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable female applicants are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information.

Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

Visa residence requirements: i.e. UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.