Digital Platforms & Engagement Internship, Kuala Lumpur, Malaysia, 6 months (Open for Malaysians Only)
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Job no: 592548
Contract type: Internship
Duty Station: Kuala Lumpur
Level: Internship
Location: Malaysia
Categories: Information Communication Technology
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture.., coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, the right to hope
Visit our UNICEF Malaysia website to learn more about what we do at UNICEF locally.
How can you make a difference?
- Provide day‑to‑day operational support for the management and coordination of RapidPro, Inform, and other Digital Impact solutions anchored in the Malaysia Country Office
- Carry out data preparation and ingestion, analysis, and visualisation with periodic quality review for quantitative and qualitative data
- Assist in connecting quantitative trends with qualitative insights to inform programme learning, engagement strategies, and decision‑making
- Support the development of presentations, briefs, simple dashboards, and analytical summaries for internal and external use.
- Support coordination activities related to the deployment and use of Digital Public Goods
- Assist in developing and maintaining user lists, content workflows and secure data handling
- Compile and synthesize user requirements and lessons learnt
- Lead in answering queries from the public or stakeholders on the platforms
- Serve as a first point of contact in responding to queries from the public or stakeholders related to digital platforms, escalating issues when necessary
- Support engagement with internal teams and external partners using a customer-centric and solution-oriented approach
- Help document use cases, lessons learned, and digital offers, contributing to clear value propositions for governments and partners focused on system-strengthening.
- Support recruitment of new U-Reporters, including youth and key stakeholders, through: (i) Roadshows, outreach events, and engagement activities (ii) Partnerships with schools, universities, youth networks, CSOs, and other stakeholders
- Collaborate with partners to support on-ground event management, including logistics, registration, engagement activities, and follow-up
- Assist in developing outreach materials and tracking recruitment progress
- Assist in landscape scanning and desk research on: (i) Local Large Language Models (LLMs) and local AI ecosystems (ii)Emerging AI use cases aligned to UNICEF’s mandate
- Support the development of concept notes on responsible and ethical AI use
- Assist in documenting potential AI use cases
- Support coordination across teams, ensuring clear communication with both technical and non-technical stakeholders.
- Assist in preparing meeting notes, summaries, and follow-up actions.
- Ensure outputs comply with UNICEF branding, data protection, responsible data and ethical standards.
- Carry out other related tasks and participate in skills development activities as assigned by the supervisor
If you would like to know more about this position, please review the complete Job Description here:
TOR intern - Digital Platforms and Engagement v2 - AM.pdf
To qualify as an advocate for every child you will have…
Minimum requirements:
- Education: Currently enrolled in/recently graduated (within the past 2 years) from a graduate (Master’s) or undergraduate (Bachelor’s) degree in the areas of International Development, Communications, Data Science, Computer Science, Information Systems, Journalism, or other relevant Social Science fields
- Applicants must be at least 18 years old.
- Have excellent academic performance as demonstrated by recent university or institution records.
- Have no immediate relatives (e.g. father, mother, brother, sister) working in any UNICEF office; and
- Have no other relatives on the line of authority which the intern will report to.
- Basic understanding or strong interest in digital public goods, data systems, and foundations of AI.
- Intermediate data-literacy, with the ability to process, clean, and organise datasets and conduct analysis and visualization
- Excellent in verbal and written communication in English and Bahasa Malaysia (including active listening and information synthesis)
- Demonstrable experience in managing on-ground activities, including outreach events, roadshows, workshops, and user engagement sessions.
- Good interpersonal skills and ability to work within a multi-cultural team
- Comfortable working with digital platforms and learning new skills quickly
- Language Requirements: Be proficient in at least one of UNICEF's working languages: English. Fluency in the working language of the office you are applying to is required.
Desirables:
- Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.
For every Child, you demonstrate...
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
The UNICEF competencies required for this post are…
(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others
Familiarize yourself with our competency framework and its different levels.
UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.
UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.
Remarks:
As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.
UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates with disabilities are encouraged to apply.
Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.
Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.
All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.
Additional information about working for UNICEF can be found here.
Advertised: Singapore Standard Time
Deadline: Singapore Standard Time