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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to a Champion

The PFP Individual Giving section based in Rome was a lead participant in the Supporter Engagement Strategy (SES), which aims to increase the global acquisition and engagement of UNICEF’s diverse supporter base, including donors, advocates, and volunteers by introducing Salesforce Technology to all Country offices and participating National Committees. As the implementation phase is now complete, focus shifts to supporting Individual Giving Fundraising markets in maximizing the effectiveness of this technology.

How can you make a difference?

The fundraising specialist will support markets in the implementation of product enhancements, bug resolution and AI adoption in their SES systems from a business point of view, ensuring that the platform is optimized for individual giving fundraising performance and standards. Additionally, he/she will support the success of solution for UNICEF offices. This role will require close collaboration with markets, to understand and document their requirements, and identify opportunities to simplify, streamline and standardize the new processes / functionalities / agents, working with the overriding aim of improving IG fundraising performance in the short and long term.

In addition to understanding and documenting processes and requirements, this role will support delivery by working closely with support partners and participating in an Agile based development framework supporting design, testing and training for the new functionalities.

As part of the Agile based North Star (central) squad, the fundraising specialist will be the focal point for all markets in ECA region, Virtual Hub and all National coms using this technology. Some specific support to other markets outside of this remit may also be required.

Some specific tasks for this role are: refining business processes for maximum efficiency, prioritizing bugs or enhancement requests, data hygiene and standardization, maintaining discipline to required coding standards and reporting mechanisms, identifying new opportunities to add to the CORE UNICEF system, and ensuring that each office maintains a clear plan for further development of the system.

Support will be prioritized with a strong focus on impact to individual giving fundraising performance.

• Help to manage the Agile development process by story prioritization, sprint planning, backlog grooming etc.
• Works closely with the Individual Giving (IG) team by propagating standards, processes, frameworks, and best practices while informing them of challenges, and opportunities directly from markets.
• Works closely with the Individual Giving (IG) team responsible for the AI strategy to ensure the efforts developed within the SES ecosystem are aligned to those guidelines and goals.
• Close collaboration with technical delivery colleagues in UNICEF’s technology division (DID) and external partners to co-design, implement and test various solutions
• Identify new functionalities available in the market and propose pilots considering business impact and ROI.
• Guide country offices to ensure they are at the correct stage of readiness for implementation by helping with resource planning, technology solutions or recommendations, and timeline and process awareness for enhancements and new functionalities.
• Work with countries and support partners to provide a viable solution to business requirements with CORE products and localization efforts.
• In close collaboration with the Individual Giving team, support the making of business decisions from a fundraising and supporter experience and satisfaction viewpoints, taking cost and ROI into consideration to make recommendations to Business and Product owners where appropriate.
• Contribute to the development and review of assets for the SES Deployment Suite, and guidance to countries as needed.
• Help to ensure offices use the system as it was designed, maintaining data hygiene, data standardization, coding structures, campaign hierarchies, and related business processes at all times.
• Support the development of supporter journeys through updating them and performing tests in collaboration with each office.
• Advise markets on ongoing data analytics such as rich data metrics and dashboards.
• Identify opportunities to update/upgrade systems and platforms and develop the business case for doing so. 
• Manage a clear plan for each office in the region for the development of the system and ensure that resources are available for delivery.

If you would like to know more about this position, please review the complete Job Description here:  TOR_Fundraising specialist_P3.pdf

To qualify as an advocate for every child you will have… 

Minimum requirements:

• Education: An advanced university degree in one of the following fields is required: management information systems, computer science, business administration, information technology management or other related social science fields.
  A Bachelor or equivalent (First Level University Degree)in a relevant area combined with 2 additional years of relevant work experience may be accepted in lieu of an advanced university degree.
• Work Experience: A minimum of five years of relevant professional experience in fundraising, mass marketing or high-volume CRM management for NGO operations is required. 
• A minimum of at least 2 years’ experience in Salesforce (Sales and marketing cloud) or fundraising (especially individual giving processes along with transaction / income processing), is required.
• Strong experience in Individual giving fundraising is required, especially in processes and operations but also in strategy, planning, reporting and analysis.
• Skills: Salesforce, Sales and Marketing Cloud, CRM Management, Fundraising, Refining Business Processes, Analytical Skills, Prioritizing, Planning, Data Hygiene, Problem-Solving.
•  Excellent communication skills, (both written and oral) to translate complicated business requirements into technical based language, and vice versa.
• Language Requirements: Fluency in English is required.

Desirables:

• Language: Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
• Experience in writing business requirements, process design, analytical skills (e.g. using stories and working closely with developers in AGILE environment), and providing support services, technical assistance, and customer care would be an asset.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts. 

For every Child, you demonstrate...

UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information.

Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.