The Emergency Specialist - UNICARE Project Coordinator will support the Project Owner overseeing the development and rollout of the UNICARE system across UNICEF and its Partners.
To support fulfilling its responsibility to be accountable to its stakeholders – from affected people to donors, UNICEF is committed to realize the following vision: “UNICEF appropriately addresses all types of feedback and complaints from anyone, anywhere, to build a more accountable world for children and their families”. This is in line with UNICEF’s Core Commitments for Children (CCCs), Safeguarding Policy, Policy on Environmental and Social Safeguards and Sustainability, Policy on Personal Data Protection, Policy on Ethics in Evidence Generation and Procedure on Complaints, Feedback and Redressal Mechanisms (CFRM), as well as the IASC Guidance Note on Inter-Agency Sexual Exploitation and Abuse Referral Procedures, all of which require the establishment of mechanisms to securely, timely and effectively manage feedback and associated redressal processes.
To support UNICEF Offices and Partners operationalizing the above-mentioned commitments, a standardized corporate solution is being jointly developed through a cross-divisional collaboration. This solution, named UNICARE (UNICEF's Community-driven Accountability Response Ecosystem), will include comprehensive guidance, ready-to-use templates, an ICTD-endorsed digital platform, and HQ-level support. UNICARE will enable effective compliance with donor commitments and UNICEF’s Policies, Procedures, and Standards while, simultaneously, enhancing financial efficiency by mitigating duplicative efforts in the independent development of similar products across individual offices.
The consultant will be required to: Conduct a comprehensive review of key EMOPS functions in collaboration with DHR to identify strengths, gaps and duplications and to inform proposed functional and structural options for the new OMP. The review will be conducted to cover EMOPS core Functions in Director’s Office and across Sections, and all EMOPS contracting modalities; The Review will include the following tasks:
Task (1): Map functions and capacities within EMOPS Division across the three geographical locations (NY, Geneva and Istanbul)
Task (2): Review of specific functional areas within the EMOPS Division across the three geographical locations (NY, Geneva and Istanbul) including the following:
Task (3): Review contracting modalities for EMOPS consultants and others within the EMOPS Division across the three geographical locations (NY, Geneva and Istanbul) as specified in the following:
Deliverables: The consultant will deliver the following:
a. Inception Report: Outline of the methodology, work plan, and timeline.
b. Functional Analysis Report that includes:
1) Detailed report mapping functions and capacities across all sections in the EMOPS Division available.
2) Specific functional areas within the EMOPS Division across the three geographical locations (NY, Geneva and Istanbul) reviewed and recommendations provided, including, expertise and skills inventory.
c. Gap Analysis Report: Identification of gaps and overlaps in the current structure and recommendations for improvement.
d. Role Descriptions: Clear and concise role descriptions for each post.
e. Contracting modality in EMOPS reviewed, including cost analysis of EMOPS use of the different contracting modalities with recommendations for greater synergy and cost effectiveness in the future.
f. Final Report: Comprehensive report with findings, recommendations, and an implementation plan.
UNICEF Geneva Office of Emergency Programmes (EMOPS) is looking for Individual Consultants to provide specialized expertise in operationalizing Complaints, Feedback, and Redressal Mechanisms with a strong digital background.
UNICEF Geneva Office of Emergency Programmes (EMOPS) is looking for Individual Consultants to support UNICEF’s Accountability to Affected Populations (AAP) to develop and implement strategies that ensure meaningful engagement of children in global policies and programmes.
UNICEF Geneva Office of Emergency Programmes (EMOPS) is looking for Individual Consultants to support UNICEF’s Accountability to Affected Populations (AAP) team to enhance the integration of people-centered accountability across UNICEF’s strategic and operational frameworks.
The Emergency Specialist - UNICARE Project Coordinator will support the Project Owner overseeing the development and rollout of the UNICARE system across UNICEF and its Partners.
To support fulfilling its responsibility to be accountable to its stakeholders – from affected people to donors, UNICEF is committed to realize the following vision: “UNICEF appropriately addresses all types of feedback and complaints from anyone, anywhere, to build a more accountable world for children and their families”. This is in line with UNICEF’s Core Commitments for Children (CCCs), Safeguarding Policy, Policy on Environmental and Social Safeguards and Sustainability, Policy on Personal Data Protection, Policy on Ethics in Evidence Generation and Procedure on Complaints, Feedback and Redressal Mechanisms (CFRM), as well as the IASC Guidance Note on Inter-Agency Sexual Exploitation and Abuse Referral Procedures, all of which require the establishment of mechanisms to securely, timely and effectively manage feedback and associated redressal processes.
To support UNICEF Offices and Partners operationalizing the above-mentioned commitments, a standardized corporate solution is being jointly developed through a cross-divisional collaboration. This solution, named UNICARE (UNICEF's Community-driven Accountability Response Ecosystem), will include comprehensive guidance, ready-to-use templates, an ICTD-endorsed digital platform, and HQ-level support. UNICARE will enable effective compliance with donor commitments and UNICEF’s Policies, Procedures, and Standards while, simultaneously, enhancing financial efficiency by mitigating duplicative efforts in the independent development of similar products across individual offices.
The consultant will be required to: Conduct a comprehensive review of key EMOPS functions in collaboration with DHR to identify strengths, gaps and duplications and to inform proposed functional and structural options for the new OMP. The review will be conducted to cover EMOPS core Functions in Director’s Office and across Sections, and all EMOPS contracting modalities; The Review will include the following tasks:
Task (1): Map functions and capacities within EMOPS Division across the three geographical locations (NY, Geneva and Istanbul)
Task (2): Review of specific functional areas within the EMOPS Division across the three geographical locations (NY, Geneva and Istanbul) including the following:
Task (3): Review contracting modalities for EMOPS consultants and others within the EMOPS Division across the three geographical locations (NY, Geneva and Istanbul) as specified in the following:
Deliverables: The consultant will deliver the following:
a. Inception Report: Outline of the methodology, work plan, and timeline.
b. Functional Analysis Report that includes:
1) Detailed report mapping functions and capacities across all sections in the EMOPS Division available.
2) Specific functional areas within the EMOPS Division across the three geographical locations (NY, Geneva and Istanbul) reviewed and recommendations provided, including, expertise and skills inventory.
c. Gap Analysis Report: Identification of gaps and overlaps in the current structure and recommendations for improvement.
d. Role Descriptions: Clear and concise role descriptions for each post.
e. Contracting modality in EMOPS reviewed, including cost analysis of EMOPS use of the different contracting modalities with recommendations for greater synergy and cost effectiveness in the future.
f. Final Report: Comprehensive report with findings, recommendations, and an implementation plan.
UNICEF Geneva Office of Emergency Programmes (EMOPS) is looking for Individual Consultants to provide specialized expertise in operationalizing Complaints, Feedback, and Redressal Mechanisms with a strong digital background.
UNICEF Geneva Office of Emergency Programmes (EMOPS) is looking for Individual Consultants to support UNICEF’s Accountability to Affected Populations (AAP) to develop and implement strategies that ensure meaningful engagement of children in global policies and programmes.
UNICEF Geneva Office of Emergency Programmes (EMOPS) is looking for Individual Consultants to support UNICEF’s Accountability to Affected Populations (AAP) team to enhance the integration of people-centered accountability across UNICEF’s strategic and operational frameworks.