Under the direct supervision of the Marketing Implementation Officer and in close collaboration with the different functional areas of the Individual Giving Team, this post assist in the development, implementation, and evaluation of Fundraising activities through external F2F agencies aimed to acquire pledge donors, framed in the Annual Fundraising work plan.

 

The position is responsible for the development and effective implementation of the Face to Face campaigns in Colombia, carrying out the monitoring, supervision, coordination and managing the outsourced agencies and accompanying the development of new suppliers and campaigns. This implementation looks at the performance of each of the agencies and their fundraising teams and focuses in: training, monitoring, feedback, implementing motivation plans and incentives to ensure compliance with KPIs (among others): number of new pledge donors, average donation, payment rate, attrition rates, quality assurance, cost per acquisition (CPA) and ROI.

 

 

• Establish a work plan and timeline for the implementation of operations of F2F agencies in the country, considering support from planning, training, and implementation to ensure a correct start up.
• Together with the acquisition team, follow up on the Face to Face program with the specialized agencies.
• Establish a working culture in the F2F program oriented to productivity and quality which will be constantly reviewed with the acquisition team.
• Develop monthly and annual projections of the program, considering human resources plan, travel, expenses, productivity, among others.
• Responsible for analyzing and proposing strategies and tests considering the main indicators of the program such as new pledge donors, average donation, payment rates and attrition.
• Support and participate in the planning, coordination, and execution of F2F activities at the national level.

• Responsible for the day-to-day management of Face-to-Face agencies in the different cities ensuring results, as well as adapting to the needs and objectives of the program.
• Implement ongoing training for city coordinators, team leaders and fundraisers.
• Participate in Field training and feedback with fundraisers and team leaders when necessary.
• Ensure the quality of the program in terms of donor cancellations and correct reporting of UNICEF's work, as well as respond to issues in a timely manner.
• Manage a correct implementation of the agencies' street calendar and private venues.
• Conduct mystery shopper studies on a regular basis in order to ensure the quality of the information in the field teams.
• Review and control of invoices ensuring a correct reconciliation of what is reported and what is produced, ensuring payment to suppliers in a timely manner.
• Control of the warranty system reporting (Claw Backs) on time and follow up of recoveries.
• Provide training, guidance and supervision to the F2F teams: team leaders, telemarketers/agents and administrative support, supervise hiring of agencies teams. Provide ongoing feedback on identified performance and/or inefficiency issues, training needs & opportunities, and recommended system and process modifications.
• Monitor and feedback teams according to management, through direct visits to teams and management of the Mystery Shopper service company.

3. Relationships

• Responsible for working with the individual acquisition team, particularly the In-House program manager and TMK coordinator.
• Constant communication with F2F managers / coordinators in other countries and regional and/or global office F2F specialist.

FIND THE COMPLETE JOB DESCRIPTION HERE:

 JD GS5 Fundraising Assistant (F2F Campaigns).pdf

• Technical or university degree related with: Marketing, Economics or Engineering. Business Administration, Marketing, Commercial Management, Industrial Engineering, or related fields.
• For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace additional two years.
• At least five (5) years of professional experience supervising and coordinating commercial customer acquisition campaigns, as well as supervising in-person sales or commercial operations teams.
• Experience in managing vendors and/or agencies that oversee in-person commercial teams is required. Additionally, experience managing commercial and quality KPIs related to the acquisition or retention of new customers is necessary.
• Analytical mindset and strong business acumen.
• Excellent communication, relationship-building, and presentation abilities. This is crucial for the role, as it will interact with various stakeholders and roles within UNICEF: technical and marketing teams, vendors, and agencies.
• Fluency in Spanish is required. Good level of written and spoken English would be desirable.

The UNICEF competencies required for this post are…

• Builds and maintains partnerships (I)
• Demonstrates self-awareness and ethical awareness (I)
• Drive to achieve results for impact (I)
• Innovates and embraces change (I)
• Manages ambiguity and complexity (I)
• Thinks and acts strategically (I)
• Works collaboratively with others (I)

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

At UNICEF Colombia, we value diversity and inclusion in our team. As part of the selection process, we would like to ensure that all candidates have equal opportunities. Please take a moment to let us know if you have a disability and what supports you require for your participation. This allows us to know what reasonable accommodations you require to ensure that you are able to participate fully and equally.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.