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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a digital future

The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through innovative technology-enabled solutions.

The Business Analyst reports to the Senior ICT Business Relationship Manager (BRM), and will be embedded within the relevant cluster supported by that BRM.

How can you make a difference? 

The ICT Business Analyst (Business Relationship Management) is responsible for supporting the Senior ICT Business Relationship with the relevant Divisions in the cluster. Under the guidance of the Senior ICT Business Relationship Manager, the incumbent identifies, proposes, and develops, the IT business demand and strategic investments as well as the execution of ICT projects for the cluster, ensuring they align with the technology that provides maximum efficiency and effectiveness. The incumbent cultivates, establishes and maintains effective and value-added working relationships with the business and ICT counterparts, and collaborates with business stakeholders and ICT counterparts for the delivery of technology solutions, service management, and risk management, participating for the development of strong business cases in support of organizational goals.

Identification and analysis of ICT business demands and objectives

• Assist and support the Senior ICT Business Relationship Manager to identify, propose, develop, and prioritize the ICT business demands and strategic technologies and investments for the cluster.
• Gather data and analyze business requirements. Assess business needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advising on options. Conduct feasibility studies and draft proposals for evaluation by ICT Project Governance entities.
• Assist in the business process redesign and documentation as needed for new technology initiatives.

Serve as a liaison between the cluster and ICT Solutions Center

• Build and maintain strong working relationships with the assigned cluster and serve as an interface between the Cluster and ICT Division, ensuring a coordinated delivery of services by ICT as a whole.
• Troubleshoot problems and develop recommendations for resolution. Identify need for technical assistance to help in problem resolution.
• Develop and document product requirements in order to facilitate user test and system integration testing. Monitors testing process to ensure that business results are adequately tested with minimal risk. Coordinates with ICT Solution center to ensure test strategies involve appropriate integration and process components.

Work with business counterparts to design, establish, deliver training to users, and maintain sustainable user training program.

• Identify and propose improvement opportunities through the effective use of technology, ensuring that the functional requirements are fully met by the proposed solution.
• Propose and define options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system.

Business process design, service management and support

• Support and develop the resolution of complex ICT-enabled business cases in the cluster. Provide assistance in developing and documenting business cases in terms of architectural and portfolio fit, resource estimation, time planning and value.
• Conduct cost benefit analyses for projects, and work with business units in the cluster in execution of prioritization and delivery of projects. Participate in recommendation for joint or coordinated application project delivery across Client Divisions in collaboration with other BRMs.
• Develops performance metrics and key performance indicators to measure client satisfaction
• Support the supervisor to manage internal customer expectations with respect to IT services.  Identify gaps between customer needs and IT capabilities, and work to find innovative solutions to those gaps.
• Assist in developing guidelines for the evaluation, assessment and oversight of providers and third-parties of ICT-related services and products, while ensuring good governance and adherence to standards, policies, procedures and guidelines. Works with appropriate stakeholders to proactively identify and evaluate risks associated with business decisions.
• Negotiates agreements and commitments by facilitating communication between business stakeholders and ICT from initial requirements to final implementation.

Advocacy

• Act as a liaison for business requirements and required results between business division and ICT.
• Carry out change management activities (frequent communication to staff and clients about the change and the impact of the change, advocacy, coaching and minimize disruption and achieve desired results from ICT projects/initiatives that are triggered/enabled by technology.
• Promote business knowledge of IT-enabled solutions to ensure the best possible outcome. Participate and deliver IT innovation and awareness programs.

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: An Advanced University Degree (Master’s Degree or equivalent) in management information systems, computer science, business administration, information technology management or other related social science field.
• A first University Degree (Bachelor’s Degree or equivalent) in a relevant field combined with 2 years of additional professional experience may be accepted in lieu of an Advanced University Degree.

• Work Experience: At least 5 years of relevant work experience in information management technology in a large international organization and/or corporation is required
• General skills and experience
• Work experience in one of the following areas: Web/MobiIe solutions, Data management and Business intelligence solutions; Customer relationship management solutions; customer support technologies, Technical Architecture, IT Applications, IT Operations.
• Experience engaging with multiple stakeholders in a large context/geographically dispersed organization.
• Experience in successfully supporting large, complex projects or in IT consulting/staff roles
• Work experience/ in-depth knowledge of business operations and systems requirements processes.
• Proven experience in eliciting requirements and testing

• Specific functional skills (at least one of the combinations below):
  • Extensive understanding and experience with integrated ERP ( SAP, Oracle) and related business applications in global, multi country organizations Experience with advocacy and outreach communication platforms, including social media
  • Extensive experience with and understanding of open source software development and field-focused ICT systems for Development/Programmes (A strong plus if systems are UNICEF's). Extensive experience with and understanding of emergency ICT systems (strong plus if systems are UNICEF's).
  • Experience of emerging data sources and analytics and leveraging information for Programme and policy advocacy. Experience with data science, business intelligence, real time monitoring system and knowledge management.
• Experience with fund raising processes, customer relationship management solutions and related information systems. Excellent understanding of social media tools. 
• Language Requirements: Fluency in English is required with advanced written and oral proficiency.

Desirables:

• Experience in a UN organization is an asset
• Knowledge of another official UN language (Spanish, Arabic, Chinese, French, Russian) is an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.