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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a childwood

The Fund Raising Assistant (Telemarketing) will provide support to continue increasing the income of individual donors through the Telemarketing channel, ensuring the quality of acquired donors and maximizing the value of 12-month donors, while reaching the volume defined in the annual goals.

Under the supervision of the Fund Raising Associate (Telemarketing) GS-6, the Fund Raising Assistant (Telemarketing) GS-5 will execute the telemarketing strategy for the acquisition of new partners and donors through the implementation, monitoring and evaluation of it, focusing mainly on achieving the goals established in income and number of donors.

How can you make a difference? 

• Prepare reports and analyses of results of telemarketing campaigns according to the needs of the area.
• Assist in daily monitoring the activities of the call center verifying the progress and performance of the operators and the campaign in general, and ensuring that the goals and budget are met.
• Contribute to monitoring weekly the fulfillment of the goals in terms of acquisition of new donors through telemarketing and propose actions to be taken to their supervisor.
• Support in training and motivating telemarketing teams.
• Define the segmentation of the bases by a campaign based on the expected results and available records.
• Draft scripts for each campaign and deliver constantly updated information to telemarketing teams, as well as monitor and ensure the quality of the messages that are being delivered to future donors.
• Coordinate the entry of new donors to the base, check their correct validation and follow up until the first donation is received.
• Perform the quotation and billing processes of the telemarketing strategy and administrative tasks in general, such as monitoring the inventory.

Impact of Results
To implement future individual fundraising work plans to increase RR funds, we must strengthen the operational capabilities of the team. This position will help the expansion of the program under three complementary logics:
• Continuous and systematic control and overview of telemarketing campaigns to ensure the growth of the acquisition and the achievement of the annual objectives.
• Adequate collection of data and results for decision-making.
• Maintain relationships with suppliers.

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education:  Completion of Secondary School.
  University-level courses in Marketing, Publicity, Communication, Business Administration, communication, fundraising or related areas will be considered an asset.
• Work Experience: At least 5 years of professional relevant experience in areas of customer service, call center, sales, marketing, commercial, or fundraising. Database Management is desirable.
• Language Requirements:Fluent in Spanish. English will be considered an asset.

A bachelor’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for three (3) years of experience in case the candidate lacks the required experience.

A master’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for an additional two (2) years (in addition to the three years from above, totaling 5 years).

Desirables:

• Developing country work experience and/or familiarity with emergencies is an asset.

Salary Estimator Tool - This tool enables you to calculate an estimate of the various elements of your salary and provides you with an overview and estimate, so you can better understand your finances and plan for future assignments.*

*While UNDP makes every attempt to ensure that information is up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

[add the 8^th competency (Nurtures, leads and manages people) for a supervisory role]. 

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable diversity profiles are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.