Re-Advertisement: Help Desk Associate, G-6, Fixed Term Position, Digital Impact Division, Digital Core - Digital Foundations - Business, Common Services Centre, #00135324 (For EU nationals and Spanish residents only) in Spain

The Help Desk Associate plays a vital role in ensuring smooth and efficient delivery of information and communication technology (ICT) services and user support. The main goal is to help UNICEF staff to effectively use ICT tools and systems to achieve UNICEF’s mission.The Help Desk Associate serves as the first point of contact for ICT-related issues within the UNICEF Digital Core office, providing technical support, maintaining ICT systems, ensuring office network reliability, and contributing to the efficient use of UNICEF’s digital resources. This role is both technical and service-oriented, supporting staff in their day-to-day use of IT equipment and applications.Additionally, the role involves improving processes and boosting office efficiency and user productivity through the development of customized applications and automation solutions using the Power Apps platform, Power Automate, and other relevant automation technologies.