UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

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How can you make a difference?  

Purpose of Assignment

In Mongolia, strengthening the child protection system, including the elements such as child protection information management system and case management services, remains a national priority. The Government of Mongolia, with support from UNICEF, is preparing for deployment of Primero (CPIMS+), an open-source digital case management system designed to support case workers in managing child protection cases, including vulnerable children and those at risk of violence, abuse, neglect, and exploitation.

The system is planned for nationwide rollout by the end of 2026, so that to support national, sub-national and community child protection actors, generate evidence for policy and programming, and ensure efficiency and comprehensiveness of services to the vulnerable group. The system will be integrated with other existing systems such as the Child Helpline (108), financing claim module for child protection service and others, as relevant, for child protection outcomes.

The purpose of this consultancy is to provide time-bound, specialized technical services for full roll-out by leading and supporting the implementation, administration, and optimization of the Primero (CPIMS+) system in Mongolia.

Scope of Work

The scope of work entails:

• Configure and customize the Primero system in line with Mongolia’s child protection case management requirements, applying and advising on data protection protocols to safeguard confidential case information.

• Support system testing, troubleshooting, and refinement during deployment.

• Deliver training and technical guidance to end-users and government counterparts, which will require travel to designated provinces as required.

• Support system integration with relevant national child protection digital platforms, including Child Helpline 108 and the child protection financing claim module.

If you would like to know more about this consultancy, please review the complete Terms of Reference here:  Terms of Reference TMC0002230.pdf

To qualify as an advocate for every child you will have… 

Minimum requirements:

Education:

Bachelor’s degree in information technology or related science including but not limited to:
Computer Science.
Software Engineering or related field.

Work Experience:

At least 5 years of relevant experience.
Experience in implementing or administering IT systems.
Experience in technical architecture definition.
Experience in integration of a system/an application with other systems.
Experience in developing and configuring IT systems.

Skills:

Understanding about child rights and protection including case management.

Language Requirements:

Fluency in English and Mongolian.

Desirables:

Previous experience in implementing similar system: participation in at least one implementation of an IT system used nationwide in the role of System Administrator, Solution/System Architect or Business Architect.

Experience in documenting business users’ requirements.

Experience working with middleware-based workflow automation and API integration platforms.

Experience working with management information systems, data analytics, reporting, dashboards, and business intelligence solutions.

Experience implementing technical solutions for generating or printing approved forms, reports, and documents based on system data.

For every Child, you demonstrate Hope

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

This position has been assessed as an elevated risk role for Child Safeguarding purposes as it is either a role with direct contact with children, a role that works directly with identifiable children’s data, a safeguarding response role, or an assessed risk role. Additional vetting and assessment for elevated risk roles in child safeguarding (potentially including additional criminal background checks) apply.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):

• An up-to-date TMS profile and curriculum vitae (CV)
• Cover letter
• A separate financial proposal (Please use the provided template -  Financial proposal template TMC0002230.docx

Remarks:  If the TOR or financial proposal documents are not visible on certain recruitment platforms, please visit our official page Vacancies | UNICEF Careers.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.