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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a calling.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre (GSSC)  and check this YouTube.

UNICEF GSSC has a continuous improvement process which often identify needed changes in process and integration of various system, this sometime result in automating manual processes and finding innovative ways to improve performance of teams and overall operations. The ICT Associate’s goal is to be a member of committed professional providing Customer Care support to the entire organization on the use of different tools and technologies.

How can you make a difference?

The IT Associate supports users to ensure that effective and efficient solutions are provided to all queries on IT infrastructure and services. This role specifically provides IT support to users on request related to new applications and services such as HOPE (Humanitarian cash Operations and Programme Ecosystem), RapidPro, etc. Facilitates communication between users, Subject Matter Experts (SMEs) and IT Management.  Escalates incidents from users; maintains relevant documentation on known issues, processes, and procedures for Customer Care. In addition, the IT Associate is expected to handle tasks or projects assigned by the supervisor to support the unit.

This is a temporary appointment for 6 to 12 months. It is a great opportunity for career development in a fast-paced, multicultural context and for taking the first step towards an international career as part of the UN family.

Key functions, accountabilities, and related tasks:

• Provide timely and effective user support on an on-going basis, by assisting in the programming and implementation of new systems and performing first and second line support functions.
• Provide Access Management support.
• Provide User access Management for HOPE.
• Provide support to RAPIDPRO system.
• Escalation, Performance Monitoring and Reporting.
• Knowledge management within Customer Care.
• Assignments of additional duties and responsibilities are effectively performed

For further information please consult the detailed Job description.

To qualify as an advocate for every child you will have…

• Completion of secondary education (high school diploma) is a minimum requirement, supplemented with university-level courses in system engineering or programming or automation or equivalent specialized training is an asset.
• At least six years of practical work experience in the relevant field, requiring systematic methods of troubleshooting and problem solving is required. A completed first level university degree (Bachelor's degree) from an accredited institution will be considered as 3 years’ work experience (for fully completed degrees only).
• Experience in assisting users on IT/ Business products and services and use of applications is required.
• ITIL Foundation Certificate or equivalent customer support certification is an asset.
• Good knowledge of MS Office applications (Word, Excel, Power Point, MS Visio) is required.
• Strong analytical and problem-solving skills is required.
• Knowledge of UNICEF’s Ticketing system (ServiceNow) is desirable.
• Work experience at a Shared Services Center is an asset.
• Knowledge of UN/UNICEF'S rules, regulations and procedures is considered an asset.
• Fluency in English is required.
• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

• Internal applicants (holders of fixed-term, continuing contracts) from the GSSC are required to complete their Learning Paths corresponding to their current level before applying for another position. Additionally, they must attach a snapshot of the completed path to their applications. Applications that do not meet this requirement will not be considered. For further details on learning paths, please visit the L&D Portal Learning and Development (sharepoint.com).

Applicants must be Hungarian nationals or citizens of EU countries.

As an advocate for every child, you will receive

• UNICEF offers an attractive remuneration package including a tax-free annual net base salary starting HUF 718,800 per month. Please check SalCalcLocal (undp.org) for simulation.
• Holidays and leave, including 18 days of annual leave per year
• Parental leave
• Dependency allowance
• United Nations sponsored medical insurance plan
• Pension plan
• Optional life insurance plan
• Access to professional development and learning programs, online learning and learning path
• Access to staff well-being support
• Access to career development support

Please visit Compensation and Benefit site on UNICEF Career page

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others

To view our competency framework, please visit here.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Remarks:

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions.  Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with

UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.