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Senior Info. Comm. Technology Associate Fixed Term, # 128761, Port Sudan, Sudan - MENA (For Sudanese only)

Apply now Job no: 573282
Contract type: Fixed Term Appointment
Duty Station: Port Sudan
Level: G-7
Location: Sudan
Categories: Information Communication Technology

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, access.

II. Organizational Context and Purpose for the job

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
Job Organizational Context & Purpose of Job:
Senior Information and Communications Technology (ICT) Associates perform specialized activities pertaining to UNICEF’s ICT systems including desktop administration, server operations, hardware, and software. Specialized activities may include technical support in the testing and implementation of new application system releases, modules and functionalities and systems administration tasks. This is skilled work, which may include the provision of procedural leadership to more junior staff or serve as a focal point for a systems project.

How can you make a difference? 

III. Key functions, accountabilities and related duties/tasks:

Summary of key functions/accountabilities:
 
ICT Office Customer Service Support:
•The Senior ICT Associate is fundamentally involved in enlisting the support and cooperation of client staff from across the office in the installation and maintenance/troubleshooting of ICT applications.
•S/He liaises and interacts with colleagues, users and user groups in establishing application requirements, proposing them to concerned development entity, and providing training in new systems and applications.
•The Senior ICT Associate may coordinate with external service providers, such as telephony providers, and consultants, ensuring delivery of agreed services and prompt resolution of service issues.
ICT Administration:
Senior ICT Associates perform specialized IT application administration activities to ensure functionality and facilitate user interface. Accountabilities/key results include:
•Analyzing functional issues, developing functional specifications and identifying the need for new systems or re-engineering/enhancements of the existing systems or applications.
•Supporting the development, programming, testing, debugging and implementation of new applications and systems and customizing existing applications.
•Identifying system vulnerabilities and relevant security patches; prioritizing, evaluating, testing and applying third party patches.
•Providing second-level support to users on systems applications including assistance on technical issues, setting up user access security profiles, and other related user issues.
•Drafting technical documentation and manuals.
•Assessing training needs, developing and presenting structured and ad hoc training to users as required.
•Assisting in the management of specialized ICT projects, particularly in the area of development and implementation of new systems and applications.
•Preparing periodic and ad hoc reports.
 
IV. Impact of Results
Senior ICT Associates perform highly skilled ICT activities. They demonstrate initiative in the identification and resolution of issues/problems and provide substantive technical assistance to senior ICT staff in addressing systemic problems. The impact thus affects not only the design and functionality of fundamental ICT systems, but also the operational effectiveness of staff throughout UNICEF. Indirectly, their work impacts on delivery of office-wide programmes. The Senior Associates are accountable for resolving problems escalated by ICT Assistants.
 
VI. Skills

• Advanced knowledge of the organizations ICT regulations, rules and procedures as well as systems and applications.
• In-depth knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows, Linux, other apps), hardware and applications software and other office technology equipment.
• Ability to develop and provide training.
• Ability to correctly and promptly identify problems, develop solutions and resolve issues.
• Takes responsibility to respond to service needs promptly and proactively.
• Demonstrates a high degree of integrity, reliability and honors matters of confidentiality.
• Ability to handle work quickly and accurately under time constraints.
• Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.

If you would like to know more about this position, please review the complete Job Description here: Download File JD - Senior ICT Associate G-7_new91 - SUD24145.pdf

To qualify as an advocate for every child you will have…

VII. Recruitment Qualifications

Education:

Completion of Secondary education is required, supplemented with formal training at university level in Computer Science, Information Systems, Telecommunications, Engineering.
ITIL Foundation Certificate or equivalent customer support certification is an asset.

Experience:

A minimum of seven years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
Practical experience in providing technical and business Customer Support and Services is required.
Practical experience and working knowledge of various computer platforms and applications is required.

Language Requirements:

Fluency in English and Arabic is required. Knowledge of another official UN language (Chinese, French, Russian or Spanish) is an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

i) Core Values

  • Care
  • Respect
  • Integrity
  • Trust
  • Accountability
  • Sustainability

Core Competencies (For Staff without Supervisory Responsibilities) *

▪ Demonstrates Self Awareness and Ethical Awareness (1)

▪ Works Collaboratively with others (1)

▪ Builds and Maintains Partnerships (1)

▪ Innovates and Embraces Change (1)

▪ Thinks and Acts Strategically (1)

▪ Drive to achieve impactful results (1)

▪ Manages ambiguity and complexity (1)

Familiarize yourself with our competency framework and its different levels.

workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

 

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

Advertised: E. Africa Standard Time
Deadline: E. Africa Standard Time

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