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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job it is a calling. UNICEF is a place where careers are built, and we offer our staff diverse opportunities for personal and professional development for a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

Recognizing the importance of nurturing and optimizing its partner relations to ensure critical resourcing and support to UNICEF’s work, UNICEF recently rolled out a global, Salesforce-based, customer relationship management (CRM) system, known as UNISON. While the project phase comes to an end in December 2024, the UNISON team will continue to foster the ongoing change in the way the organization manages partnerships, working to increase uptake and systematic usage of UNISON across the spectrum of internal stakeholders and supporting the tool’s evolution. The goal is to maintain and manage all donor partner relationships (from both private and public sectors) on UNISON globally, driving revenue growth and promoting partnership knowledge-sharing and coordination; tracking income and pipeline funding; and enabling increased financial and non-financial support to drive results for children.  

For every child, a Champion

Under the direct supervision of the Business Analysis Manager (Partnerships) - UNISON, the Business Analysis Officer is expected to work in the planning, design, development, testing and roll-out of any new requirements identified by Public Partnerships users, and to support public sector partnerships stakeholders to understand and derive value from UNISON. The incumbent will be a vital link between the business and technical teams and be responsible for drafting documents, conducting trainings, and consulting and coordinating with relevant HQ teams as well as Country Offices and Regional Offices, to support effective integration and drive user adoption for public sector partnerships.   

This role is expected to take ownership for coordination across teams working on public sector partnerships, responding to operational issues, and communicating to the wider UNISON business and technical teams. The incumbent will demonstrate strong ability to effectively self-manage priorities and be able to collaborate effectively between end users and technical teams.   

The incumbent will work closely with the technical team (Salesforce Solution lead, Integration developer, Salesforce support resources, contracted providers of Salesforce apps) in the rollout and adoption of any new technical solutions. While the focus will be primarily on solutions and uptake for teams working on public sector partnerships across the organization, the incumbent is expected to be familiar with and backstop on the general workings of UNISON for private sector partnerships as well, and to contribute to synergies within the system across public and private sector processes and functions. 

How can you make a difference?

With more than 65 percent of UNICEF’s support coming from public sector partners, the Business Analysis Officer (Partnerships) will play a critical role translating the business needs of Partnerships Managers in the Public Partnerships Division (PPD), as well as in Country and Regional Offices to the Technical Team and ensuring efficient collaboration to maximize relationships with public sector partners wherever they may be. The incumbent will also backstop on private sector partnerships matters related to UNISON to ensure streamlined support to all users.

Under the direct supervision of the UNISON Business Analysis Manager, the incumbent will:

1. Identify objectives and timeframes for implementation of enhancements related to public partnerships management, including identification and mapping of any new business requirements. Coordinate and update plans and schedules. Organize and prepare necessary presentation materials for meetings and follow up on important actions and decisions. Ensure deadlines are met and provide progress reports on new functionality implemented. Create and maintain documentation on processes, policies, application configuration, user support materials and systems operations documents.
2. In collaboration with the UNISON team, build the capacity of Public Partnerships colleagues across the organization and support them in the effective use of UNISON, including periodic stock-taking to assess capacity; supporting the central training plan and hosting trainings to upskill Partnerships staff on use of UNISON; leading regular drop-in clinics and fielding queries for UNISON support.
3. Monitor the quality of public sector data and, in collaboration with the UNISON Data and Analytics Specialist, support colleagues working on public partnerships to upload new information and ‘clean-up’ pre-existing data in UNISON to ensure it accurately reflects the portfolio of current partnerships and new opportunities from public sector partners.
4. Develop and maintain communication assets to keep UNISON users abreast of new developments; keep guidance documents up to date; and promote UNISON.
5. Acquire a general knowledge of private sector modalities on UNISON and stay abreast of developments in order to serve as a backstopping resource for support to users, and to ensure alignment between public and private sector enhancements.

To qualify as a Champion for every child you will have…

Education:

• A university degree in one of the following fields is required: international relations, political science, communications, management information systems, business administration, information technology management, or other related social science field.
• Official Salesforce training and or/ certification is required.  

Experience:

• A minimum of two (2) years of relevant professional experience in resource mobilization in a large international organization is required.
• Two year’s work experience with Salesforce for partnership management is required.
• Proven experience supporting colleagues to use Salesforce to effectively manage their partnership portfolio is required.
• Experience developing and presenting in large learning and training sessions, both online and in-person, is required.
• Strong oral and written communication skills and stakeholder management skills are required.
• Proven experience with data migration is an asset.
• Experience with data analysis, synthesis, and application is an asset.
• Experience working with SharePoint and PowerBI is an asset.  
• Proven experience with UN/UNICEF’s ways of working and information flows, especially from a public partnership perspective, is an asset. 

Language requirements:

• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) is an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are...

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drives to achieve impactful results (1)
• Manages ambiguity and complexity (1) are required.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: our competency framework. 

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks: 

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to delivering the best results for children.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.