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Consultant (12 months, home-based, remotely) Intranet and Internal Communication Specialist, PRIME, PFP, Geneva

Apply now Job no: 575930
Contract type: Consultant
Duty Station: Geneva
Level: Consultancy
Location: Switzerland
Categories: Communication, Partnerships, Fund Raising

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, peace 

PURPOSE OF ASSIGNMENT:

The purpose of this individual consultancy is to support the Digital Workplace Specialist in managing the private sector intranet, collaboration sites, and digital workplace solutions used by UNICEF’s private sector. The consultant will offer a combination of technical guidance and problem-solving assistance to intranet publishers, site owners, along with regular monitoring activities.  This includes following up with publishers, sending reminders, and providing professional technical support when needed.  Additionally, the consultant will support internal communication and knowledge management functions within the team as required.

How can you make a difference? 

SCOPE OF WORK:

  • Private Sector Intranet review and monitoring of content pages in adherence to publishing guidance. 
  • Undertake regular reviews of tagging of pages, documents and videos to ensure content is appropriately labelled. 
  • Regularly monitor collaboration and communication sites and follow up with publishers and site owners to address issues, apply global changes, and ensure accuracy. 
  • Maintain an updated list of publishers and site owners and support the preparation of training sessions. 
  • Create intranet pages and assist the publishers’ community by addressing and resolving issues. 
  • Assist in generating regular analytics reports on the usage and adoption of digital workplace solutions. 
  • Implement and configure digital workplace solutions to meet business requirements. 
  • Support the internal communications team in organizing engaging meetings and events. 
  • Provide support to the knowledge management team for events such as the Inspire Awards and the Virtual Skill Share Academy.
  • Provide internal communication support to HR.
WORK ASSIGNMENTS OVERVIEW: 
  • Private Sector Intranet (PSi) operational support.
  • Digital workplace technical support.
  • Communication support to the internal communication team.
  • Private Sector Intranet (PSi) operational support.
  • Knowledge management skill boost sessions.
  • PFP Team Week.
  • Communication of new procedures and processes in HR.
  • Private Sector Intranet (PSi) operational support.
  • Inspire Awards 2025.
  • Staff engagement.
  • Private Sector Intranet (PSi) operational support.
  • Communication of new procedures and processes in HR.
 
DELIVERABLES/OUTPUTS:
 
Deliverable 1 by: January 2025
Review communication and collaboration sites to identify any discrepancies or inaccuracies. Work with publishers to correct and train users on how to make correction.
 
Deliverable 2 by: February 2025
Provide technical support to PFP staff globally on the best practices around the digital workplace.
 
Deliverable 3 by: March 2025
Provide technical support and assistance in the production and publication of the Pulse newsletter, collaborating with PFP staff to source the most timely and engaging content.
 
Deliverable 4 by: April 2025
Collaborate with the Digital Workplace Specialist to enhance the user experience on the intranet.
 
Deliverable 5 by: May 2025
Support the design, production, and recording of skill boost sessions.
 
Deliverable 6 by: June 2025
Support the PRIME team in the design, development, and production of the in-person PFP Team Week.
 
Deliverable 7 by: July 2025
Support the communication by HR to staff globally at PFP on any new procedures and processes.
 
Deliverable 8 by: August 2025
Provide technical advice and support to intranet publishers and PFP staff globally.
 
Deliverable 9 by: September 2025
Support the KM team in the production and delivery of the Inspire Awards.
 
Deliverable 10 by: October 2025
Work with the internal communication team to create engaging content at all staff meetings and through special guest speakers.
 
Deliverable 11 by: November 2025
Review communication and collaboration sites and identify any discrepancies or inaccuracies. Work with publishers to correct and train users in how to do so.
 
Deliverable 12 by: December 2025
Support HR communication to staff globally at PFP regarding any new procedures and processes.
 
TRAVEL:
  • The consultant may be requested to travel once to Geneva, with the costs covered by UNICEF and not included in the lump sum fees.

To qualify as an advocate for every child you will have… 

  • A first level university degree in one of the following fields is required: Information Technology, Computer Science, Business Administration, Communications, or a related field.
  • A minimum of five years of work experience in public or internal communication, intranet management, and publishing is required. 
  • Solid experience with Office 365 range of products and SharePoint Online Modern is required. 
  • Experience with UNICEF, and more particularly with UNICEF intranet and ECM collaboration sites, would be a strong asset. 
  • Fluency in English is required. Good writing and editing skills in English are required. Fluency in other official UN languages would be an asset. 
  • Ability to work independently and to meet tight deadlines. 
  • Familiarity with the work of UNICEF, UN entities, UNICEF National Committees, and/or private sector fundraising would be an asset.

Remarks:  

Please indicate your all-inclusive (lump sum) fees against the deliverables listed above, including all associated administrative and travel costs (if applicable), in the cover letter. The office selects the individual based on best value for money.

Payment of professional fees will be based on submission of agreed deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant. 

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

For every Child, you demonstrate… 

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).   

To view our competency framework, please visit  here.   

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.  

Advertised: W. Europe Daylight Time
Deadline: W. Europe Standard Time

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