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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, results

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage Global Shared Services Centre (GSSC)

How can you make a difference? 

Aligned with leading industry practises for Global Business Service entities, the GSSC is aiming to shift from being a service provider to being a major partner to drive efficiency by leveraging the culture of customer service, continuous business improvement, knowledge sharing and innovation to support the achievement of UNICEF programme results worldwide. As part of the GSSC strategic initiative, the Change Management stream within Service Quality Management Section will lead the behaviour change and contribute to the organisational transformation initiatives.

The Business Analyst (UN Reform and Change Management) will analyze the operational aspects of UN Reform as they pertain to UNICEF and support change management across country offices. This includes implementing Business Operations Strategies (BOS), establishing a Common Back Office (CBO), and promoting the further use of mutual recognition. In addition, the position involves driving change initiatives by coordinating with key stakeholders from project planning to post-implementation support. The incumbent will collaborate with the service management and business innovation support teams to keep offices engaged through consultation and updates. They will also prepare and train staff to manage initiatives effectively, ensuring sustainable outcomes.

The Business Analyst (UN Reform and Change Management) P-2 will report to the Change Management Manager (P4) under the Service Quality Management Section in the Global Shared Services Center.

Key roles and responsibilities:

1. Coordinate the execution of the annual action plans that contribute to the UN Efficiency Agenda

- Contribute and guide UNICEF regional and country offices in their engagement in the UN Efficiency agenda-related activities, enduring quality guidance and support to achieve efficiency gains and facilitate joint programming.

- Monitor, assess, and document UNICEF's progress on the UN Efficiency Agenda, including identifying lessons learned and areas of improvement.

- Participate in relevant UN Efficiency sub-working groups including technical discussions on BOS and CBO.

- Coordinate the preparations of internal reports on UN efficiency gains, providing analysis and ensuring timely submission of reports.

2. Continue to develop and maintain internal UNICEF guidance and support materials on areas of reform such as Mutual Recognition and Common Back Office

- Work collaboratively with HQ divisions and field offices to further develop guidance on areas such as implementation of CBO etc.

- Find ways to disseminate guidance documents and update them periodically.

3. Support offices implementing Common Back Office and BOS, keep track of progress and escalate issues

- Develop support materials in collaboration with other divisions

- Track implementation progress and escalate issues

- Track and collate efficiency gains through regular reporting.

- Perform first Tier resolution

4. Support internal and external meetings organized by GSSC staff on the UN Efficiency Agenda, as well as cross-agency meetings attended by GSSC staff in terms of the development of agendas, talking points, minutes, presentation material, etc.

- Prepare for internal meetings – e.g. BIG working Group, Governance Board, CBO rollout project team, etc.

- Provide talking points of other support for external meetings, e.g. Impact Working Group

- Ensure minutes are prepared and actions progressed

5. Change management

- Develop and implement change management plans for key change initiatives across country offices in line with the annual work plan of the GSSC, engaging the necessary stakeholders at regional and country levels to ensure their buy-in.

- Keep track of the upcoming GSSC projects in the workplan and coordinate the necessary change management-related activities, working with the communication team to ensure the right messaging is sent to offices to prepare them for upcoming changes.

- Support the process simplification efforts of the GSSC across country offices aimed at creating end-to-end process efficiencies through the identification areas that could benefit from centralization, elimination of repetition and waste, improved quality, reduced processing time or cost, and/or improved technology.

- Support country offices involved in the provision of services to other agencies as part of the Common Back Office (CBO) Initiative through the provision of standardized service frameworks and tools to ensure that UNICEF maintains high-quality standards of service that are consistent across offices.

- Track, monitor, and report on the implementation of change initiatives to ensure that they progress according to plan and escalate any risks and issues in a timely manner.

- Undertake benefits realization for implemented change initiatives to assess the impact of the change in relation to the intended outcomes or KPIs.

- Maintain a set of best practices for all processes where the GSSC is involved. Advocate for process adoption by offices and support implementation.

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: A first university degree (Bachelor’s) in Accounting, Business Administration, Economics, Financial Management, or other relevant field is the minimum requirement.

• Work Experience: At least 2 years of relevant work experience in Operations function, Business Analysis, Project Management or a directly related field.
• Skills: Knowledge and hands-on experience in the implementation of BOS or engagement with UN Reform initiatives.
• Language Requirements: Fluency in English (verbal and written) is required.

Desirables:

• Developing country work experience and/or familiarity with emergency.
• Experience dealing with multiple stakeholders in the implementation of initiatives.
• Knowledge of another official UN Language (Arabic, Chinese, French, Russian or Spanish) is an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.