UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfilling their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a better future

UNICEF works to ensure the rights of all children in the East Asia and Pacific Region.  This means the rights of every child living in this country, irrespective of their nationality, gender, religion or ethnicity, to:

• survival – to basic healthcare, peace and security;
• development – to a good education, a loving home and adequate nutrition;
• protection – from abuse, neglect, trafficking, child labour and other forms of exploitation; and
• participation – to express opinions, be listened to and take part in making any decisions that affect them

How can you make a difference?

The application and sharing of evidence and learning through knowledge management is a change strategy of the UNICEF Strategic Plan (SP), 2022-2025. With the launch of the Global Knowledge Management (KM) Medium-Term Strategy (2021-2022) in 2020, the organization reaffirmed its commitment to position itself as an organization that puts knowledge to work to achieve results for children and fulfill their rights.

In line with the Global KM strategy, UNICEF Thailand Country Office (TCO) has a critical role as a knowledge broker and leader on issues impacting child well-being in Thailand. TCO has made progress on Knowledge Management through building information platforms and tools in addition to systematic and organized approaches to knowledge sharing and will continue to build on the momentum to nurture a culture of intellectual curiosity, cross-sectoral learning and knowledge brokering on child rights issue requiring continuous investment in the KM function.

TCO is also embarking on the development of a new Country Programme for 2027-2031 which will require dedicated technical support on documentation, collaborative workspaces, knowledge sharing and strategic internal and external communication to ensure a transparent and collaborative process.

 

Work assignment and deliverables:

1. CPD Development Support (50 days total)

• Support the documentation and knowledge management aspects of the CPD development process

o Maintain and update comprehensive documentation on SharePoint including:

o Workshop and consultation reports

o Outcome documents

o Minutes of key meetings

• Design and implement CPD Documentation System including Complete SharePoint structure for CPD process

o Documentation templates package

o Process flow charts

o Guidance documents

o Collaborative spaces

• Facilitate knowledge exchange with other UNICEF country offices undergoing CPD development

• Produce bi-monthly CPD bulletins updating staff on Process milestones

o Upcoming consultations

o Document links

o Deadlines

o Key decisions

• Support organization and facilitation of CPD-related workshops and consultations

• Document lessons learned and good practices throughout the CPD process

Deliverables:

• CPD process documentation package including:

o 6 CPD bulletins (12 days)

o Workshop/consultation reports within 5 working days of each event (20 days)

o Meeting minutes and action points (5 days)

• Knowledge exchange report with other country offices on best practices (4 days)

• CPD process lessons learned report (4 days)

• Complete CPD documentation package (5 days)

 

2. Digital Platform Management (25 days)

• Support the management and optimization of TCO's digital knowledge platforms:

o SharePoint sites

o Internal collaboration spaces

o Document repositories

o Digital asset management systems

• Maintain and regularly update TCO's digital tools including:

o Letter repository

o Work order system

o Gift declaration platform

o TCO calendar

• Ensure platform accessibility, user-friendliness, and compliance with UNICEF standards

• Provide technical support and training to staff on SharePoint platform and related tools

• Implement analytics and reporting on platform usage and effectiveness

• Lead periodic content audits and clean-up initiatives

Deliverables:

• Platform maintenance (20 days) including:

o User access updates

o Content control and updates

o Technical issues resolved

o Usage statistics

o Updating TCO calendar and booking systems

• User training sessions conducted (5 days)

 

3. Knowledge Management and Learning (65 days)

• Support Implement TCO's knowledge management strategy

• Coordinate the TCO Knowledge Management Working Group

• Produce quarterly programmatic highlight reports including:

o Key achievements

o Challenges and solutions

o Innovation initiatives

o Cross-sectoral collaboration opportunities

• Create and maintain data visualizations using:

o Power BI dashboards

o Infogram graphics

o Interactive maps of programme coverage

o Situation analysis visualizations

• Organize knowledge sharing events:

o Knowledge slice events

o Learning sessions

o Technical webinars

• Support knowledge management through:

o IMEP updates and monitoring

o Knowledge product development

o Best practice documents

o Technical briefs

o Learning notes

• Maintain programme mapping database showing:

o UNICEF intervention areas

o Partner activities

o Geographic coverage

o Results achieved

• Produce executive summaries of research and evaluations

Deliverables:

• 6 Knowledge sharing events (12 days)

• Executive summaries of completed research and evaluations ( 6 days)

• KM Working Group facilitation and meeting minutes (8 days)

• Compilation of compendium of key policy research and studies for NESDC (2 days)

• Programmatic highlight updates including (10 days)

o Results achieved

o Challenges and solutions

o Innovation highlights

o Cross-sectoral initiatives

• Lessons learned/ after action reviews/ best practice reports (13 days)

• IMEP review and updates (July 2025, January 2026) (4 days)

• Programme mapping updates and power BI visualizations (poverty) (10 days)

 

4. Annual Reporting (10 days)

• Support the development of the public Annual Report:

o Create data visualizations

o Develop programme maps

o Support design and layout

Deliverables:

Annual Report Specific Deliverables (Due March 2025) (10 days)

• Programme results visualization package

• Geographic coverage maps

• Success stories compilation

• Data analysis and visualization

• Final design support

 

Detailed Deliverable Timeline:

 

Duration of Contract:   March 2025 – March 2026

 

Duty Travel: Travel is not anticipated in this assignment. However, some field travel may be required based on the need of KM (e.g., documentation from the field, etc.) upon the Supervisor’s approval.

 

To qualify as an advocate for every child you will have…

Qualifications or specialized knowledge/experience required

- A relevant university degree and at least 2 years of experience in programme and knowledge management, external relations, or relevant areas.

- Specific experience and background in generating knowledge and documentation.

- Proven knowledge and familiar with a wide range of commercial and emerging reporting tools and technologies.

- Strong related experience working in UN system agency.

- Ability to organize and coordinate capacity-building events and meetings

Interested candidates are requested to submit CV, full contact information of minimum 3 references, availability, technical proposal, and financial proposal by 6 March 2025.

 

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

 

To view our competency framework, please visit here.

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UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants. Consultants are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.