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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to be seen

Fundraising (PFP) in UNICEF Uruguay plays a key role in generating sustainable, flexible resources from individuals and private sector audiences to support UNICEF’s country programme and advocacy priorities. The Individual Giving function operates in a dynamic market environment and relies on a multi-channel model—working closely with internal counterparts and external suppliers/agencies—to implement acquisition, retention and value maximization activities, ensure strong donor care standards, and maintain compliance with UNICEF brand, ethical and due diligence requirements. Within this context, the post contributes to strengthening operational delivery, performance monitoring and data-driven optimization of Individual Giving initiatives in Uruguay.

Under the overall guidance and supervision of the Fundraising Manager (NO-C), the Fundraising Officer – Individual Giving (NO-A) supports the operational management and implementation of the Individual Giving programme in Uruguay.

The incumbent coordinates day-to-day execution, monitoring and optimization of Individual Giving activities across key channels, supports vendor coordination and performance tracking, and contributes analysis and recommendations to strengthen sustainable income growth, donor retention and lifetime value, in line with the country fundraising strategy.

The incumbent supports the effective execution, monitoring and optimization of Individual Giving activities across relevant channels, including Digital fundraising, Face-to-face acquisition, Telemarketing / SMS, DRTV and other direct response channels, Lead generation initiatives, Retention and value maximization campaigns, Donor care and service, and Legacy fundraising.

The role contributes to sustainable income growth, strengthening donor lifetime value (LTV), donor retention, and efficient budget management and performance monitoring across all channels.

How can you make a difference? 

1. Operational Support to the Individual Giving Programme
Support the implementation of the Individual Giving annual workplan in line with the country fundraising strategy.
Translate assigned strategic objectives into operational activities and contribute to channel-level planning and KPI tracking.
Contribute to donor acquisition, retention and upgrade initiatives to support income growth.
Monitor assigned elements of the Individual Giving portfolio (income, ROI, attrition, LTV) and highlight variances or risks for management attention.
Propose adjustments to improve operational efficiency and programme performance.

2. Channel Management and Performance Monitoring
Support the definition and monitoring of channel-level targets and KPIs.
Track and analyze key performance indicators such as ROI, cost per acquisition, conversion and retention metrics.
Ensure quality checks and operational compliance across assigned acquisition channels.
Liaise with suppliers on day-to-day matters, assist with contract administration and support performance reviews.
Provide inputs for budget reallocation proposals based on performance data.

3. Donor Retention and Value Optimization
Support the implementation of retention and donor development activities aimed at maximizing donor lifetime value.
Assist in planning and executing upgrade, cross-sell and reactivation campaigns.
Monitor donor behaviour, including segmentation and attrition trends, and provide analytical insights to inform decision-making.
Contribute to donor care processes, ensuring timely and quality responses to donor enquiries.
Support the development and monitoring of early-stage legacy fundraising activities as required.

4. Data Analysis, Reporting and Programme Insights
Maintain and update reporting tools covering acquisition performance, retention rates, LTV, attrition, ROI and campaign results.
Conduct basic analysis of internal and external market data to support operational decisions.
Prepare regular and ad hoc reports for management review.
Contribute to income forecasting and scenario planning by providing accurate data inputs.
Promote the use of data and evidence across the Individual Giving programme.

5. Coordination and Support to Team Processes
Coordinate with relevant team members to monitor progress of workplan activities and address operational challenges.
Provide day-to-day guidance or coordination to interns, assistants or junior staff, where applicable.
Support performance management processes by ensuring timely submission of documentation and monitoring of work outputs.
Contribute to a collaborative and results-oriented team environment.

6. Financial and Administrative Support
Support preparation and monitoring of the Individual Giving budget by providing accurate expenditure and income data.
Track expenditures against approved plans and flag discrepancies or delays.
Assist in procurement processes, including drafting Terms of Reference, gathering quotations and supporting supplier selection.
Ensure adherence to UNICEF financial and administrative procedures in daily operations.
Use corporate systems (e.g., VISION) for routine financial tracking and reporting tasks.

The Fundraising Officer – Individual Giving (NOA) contributes to UNICEF Uruguay’s income growth and sustainability by supporting the effective implementation of acquisition and retention campaigns, strengthening donor lifetime value and retention rates, improving cost-efficiency and ROI across channels, enhancing data-driven decision-making, and ensuring operational excellence and compliance.

If you would like to know more about this position, please review the complete Job Description here

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: University degree in Marketing, Business Administration, Communications, Economics or related field. Additional training in fundraising, digital marketing or data analytics is an asset.
• Work Experience: Minimum 1 year of progressively responsible experience in fundraising, digital/direct marketing, customer acquisition/retention, or revenue-generating roles. Experience supporting multi-channel campaign implementation (e.g., digital, face-to-face, telemarketing/SMS, direct response), monitoring KPIs (income, ROI, CPA, attrition, LTV), and coordinating with vendors/agencies and internal stakeholders. Experience with CRM (preferably Salesforce) and reporting tools is highly desirable. Prior experience in NGOs/international organizations is an asset.
• Language Requirements: Fluency in English and Spanish.

Desirables:

• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

(8) Nurtures, leads and manages people.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

Salary Estimator Tool - This tool enables you to calculate an estimate of the various elements of your salary and provides you with an overview and estimate, so you can better understand your finances and plan for future assignments.*

*While UNDP makes every attempt to ensure that information is up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates from underrepresented are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.