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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to a Future

UNICEF in the State of Palestine works to uphold the rights of children to access services and protection, from early childhood through to adolescence. Our objective is to ensure that every child in the Gaza Strip and the West Bank, including East Jerusalem, irrespective of background or circumstance, has an equal chance to fulfil their potential.

With the commitment of UNICEF SOP CO for Accountability to Affected Populations (AAP) generally and specifically under L3, UNICEF SOP CO has launched a whole-of-office complaints and feedback mechanism and system through different Community Feedback Mechanisms (CFM) channels, as one tool to achieve AAP mainstreaming. This CFM will safeguard a safe, accessible, dignified communication channel with people UNICEF supports and to ensure that UNICEF has the ability to consult, engage, listen, inform and respond to needs and queries. In this regard, UNICEF is recruiting a GRM Officer to support in the mainstreaming of the AAP within digital cash operations and across sections internally, with UNICEF implementing partners and at inter-agency level, support in the running, follow-up on of the built channels under the direct supervision the Social Policy Specialist P3.

How can you make a difference?

You will be responsible for overseeing all humanitarian cash transfer and frontline incentive work grievances through various channels in collaboration with the AAP team, while maintaining strong coordination with all sections to ensure appropriate referral pathways, effective case management, and timely information sharing.

Within the delegated authority and organizational set-up, you may be responsible for all or most of the following key functions and expected results related to AAP and GRM within the Social Policy Section.

 Key functions, accountabilities and related duties/tasks:

1. Support and feeding into the AAP strategy and emergency action plan with the PRIME GRM Team
2. In coordination with the PRIMED GRM team, lead, oversee and address all digitally channeled Humanitarian Cash Transfer (HCT) related, incentive work-related and other grievances specified by Social Policy team
3. Reporting
4. Capacity building internal and external
5. Conduct field missions when needed for the implementation of the above - including but not limited to capacity building, lead and support the community consultation, support in the execution of the communication strategy, and for the punctual verification of individual cases.
6. Supporting HCT and frontline incentive work payments processing, reconciliations and UNICEF’s Humanitarian Cash Operations and Program Ecosystem (HOPE) IMS oversight when required.
7. Conduct relevant needed presentations on GRM based on needs and request internally and externally
8. Contribute the Payment Verification process and relative uploads, in close coordination with the Social Policy Specialist (Evidence).
9. Support the Social Policy section in inter-agency / CWG coordination, including by representing UNICEF in meetings when requested

If you would like to know more about this position, please review the complete Job Description here:  TOR-Programme Officer NOA.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: Bachelor degree in IT/MIS/IM, Social Sciences, International studies, Development studies or any related field.
• Work Experience: At least 1 year experience in AAP in general and GRM is required. At least 1 year experience in UN or INGOs or NGOs and inter-agency coordination is strongly preferred (relevant private sector experience i.e. GRM or CFM is also possible) is required.
• Skills: 
• Demonstrated ability to work in a multicultural environment and establish harmonious and effective working relationships, both within and outside the organization
• Excellent facilitation, training, networking and advocacy skills.
• Ability to work collaboratively as part of a team in a challenging and highly fluid environment, flexibility and ability to handle constant change.
• Experience in working with UN agencies or NGOs
• Experience in implementing emergency, humanitarian programmes and projects
• Experience in coordination at interagency level
• Experience in implementing humanitarian cash transfers programme
• Experience coordinating and mainstreaming programmatic aspects across all sections and sectors internally and externally
• Good analytical skills and knowledge of quantitative, qualitative and participatory research methodologies and analysis.
• Proven information management and data skills in the areas of mobile data collection, data visualization, including mapping and M&E.
• Demonstrated excellent written and oral communication skills and the ability to clearly and accurately convey information
• Language Requirements:  Fluency in English and Arabic is required.

Desirables:

• Language: Knowledge of another official UN language (Chinese, French, Russian or Spanish) or a local language is an asset.
• Experience in different sectors programming like protection, cash, emergency and humanitarian coordination is an asset.
• From 1 to 2 years experience in Information Management Systems (IMS) and database management is desired.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

For every Child, you demonstrate...

UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships
(2) Demonstrates self-awareness and ethical awareness
(3) Drive to achieve results for impact
(4) Innovates and embraces change
(5) Manages ambiguity and complexity
(6) Thinks and acts strategically
(7) Works collaboratively with others

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, discrimination, fraud, corruption and other forms of misconduct. 

UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference, safeguarding and background verification checks. These checks may include verification of academic credentials and employment history, screening against relevant United Nations misconduct databases, and requests for misconduct disclosures from current and former employers, professional associations, other relevant organizations and participating organizations under inter-agency safeguarding initiatives, including the Misconduct Disclosure Scheme (MDS), where applicable. Appointment, selection and continued engagement are subject to the satisfactory completion of all required checks. Selected candidates may be required to provide additional information and consent to enable UNICEF to undertake these checks. 

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, discrimination, fraud, corruption and other forms of misconduct.  

UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference, safeguarding and background verification checks. These checks may include verification of academic credentials and employment history, screening against relevant United Nations misconduct databases, and requests for misconduct disclosures from current and former employers, professional associations, other relevant organizations and participating organizations under inter-agency safeguarding initiatives, including the Misconduct Disclosure Scheme (MDS), where applicable. Appointment, selection and continued engagement are subject to the satisfactory completion of all required checks. Selected candidates may be required to provide additional information and consent to enable UNICEF to undertake these checks.  

Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially. UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments are conditional on the selected candidates willingness to comply with current or future vaccination requirements, should UNICEF mandate it for personnel. Failure to comply with such requirements, where applicable and without a duly approved medical exemption from the relevant UN authority, will result in the cancellation of the selection or may lead to other administrative measures, including separation from service.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants' bank account information.

Humanitarian action is a cross-cutting priority within UNICEF's Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

Visa residence requirements: i.e. UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.