Vacancy Announcement: Consultant

Consultancy Title: Business Analyst Consultant

Section/Division/Duty Station: Social Policy Team - Programme Division, NYHQ

Duration: July 4, 2025, to March 30, 2026

Home/ Office Based: REMOTE 

About UNICEF 

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you. For over 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. UNICEF has over 12,000 staff in more than 145 countries.

BACKGROUND

Purpose of Activity/ Assignment:

The purpose of this position is to support the HCT team in developing the technical documentation required throughout the enhancements and maintenance of UNICEF Humanitarian cash Operations and Programme Ecosystem (HOPE) and to liaise with relevant stakeholders, internal and external. The technical documentation function entails the drafting of functional and business requirements, user stories and visualization of business and process flow to support the architectural and functional enhancements of HOPE. This function plays a critical role in ensuring adequate quality assurance and user acceptance tests are performed prior to clear the deployment to production of new features and bug fixes.

Scope of Work:

Produce high quality Business and functional documentation: 

1. Update UNICEF HOPE artifacts and documentation by reflecting the evolving MIS development ecosystem to ensure up to date information are used by development stakeholders

2. Contribute to the development of a documentation workplan, including proposed timelines and identification of relevant stakeholders to be consulted.

3. Review and analyze functional requirements in relation to existing business and operational needs.

4. Support the alignment of technical requirements with the identified functional and operational requirements.

5. Document user-access levels and authorizations in accordance with UNICEF's internal processes and operational requirements.

6. Assist in mapping and updating workflows for each module and component within the UNICEF HOPE system.

7. Contribute to the maintenance and revision of the HOPE User Manual, Standard Operating Procedures, and Technical Specifications in collaboration with the MIS development team, using input from various documented requirements and workflows.

8. Provide technical input to ICTD focal points in support of HOPE system enhancements.

9. Provide regular updates to the Beneficiary Data Specialist regarding progress, and highlight potential issues that may require managerial attention.

10. Contribute to the documentation of HOPE integration efforts with relevant internal and external systems.

Quality Assurance and User Acceptance Testing

11. Support internal Quality Assurance processes to help ensure the delivery of a reliable MIS.

12. Assist in defining and tracking metrics related to QA activities and coverage.

13. Participate in user acceptance testing of integrations between HOPE and internal/external systems, and document findings as required.

Terms of Reference / Key Deliverables:

Map workplan needs to perform activities 1 to 10 in the scope of work

- Workplan covering following activities

15 July 2025

User Acceptance Tests (UAT) and User Manual Update of HOPE Version 3.3

- UAT Results and tickets in Azure Devops for HOPE Version 3.3

30 July 2025

Document Beneficiary Self Access feature for HOPE

- Feature documentation and Azure tickets for Beneficiary Self Access feature

30 August 2025

Quality control / software functional testing and User Manual Update of HOPE Version 3.4

- Testing Results and tickets in Azure Devops for HOPE Version 3.4

30 September 2025

Scope Fraud Risk Management Module

- Feature documentation and Azure tickets for Fraud Risk Management Module

30 October 2025

Quality control / software functional testing and User Manual Update of HOPE Version 3.5

- Testing Results and tickets in Azure Devops for HOPE Version 3.5

30 November 2025

Document Programme Consolidation Feature

- Feature documentation and Azure tickets for Programme Consolidation Feature

30 December 2025

Quality control / software functional testing and User Manual Update of HOPE Version 3.6

- Testing Results and tickets in Azure Devops for HOPE Version 3.6

30 January 2026

Document and test integration with State of Palestine Financial Service Providers

- Integration workflow and Azure  test results for integration with State of Palestine Financial Service Providers

28 February 2026

Qualifications

Education:

University degree in Information Technology Business Process Management or relevant field

Work experience: 

• Knowledge/Expertise/Skills required *:

• At least five (5) years of demonstrated knowledge and experience in design and documentation of management information systems 

• Experience in the use and design of Management Information System for HCT programmes is highly desirable

• Experience in working with UN agencies (UNICEF experience preferred) 

• Experience in using mobile data collection applications (e.g.: ODK and Kobo)

• Experience collaborating across multiple functions and working with operational subject matter experts, technical 

• Resources and architecture teams.

• High motivation, and dedication to deliver results within strict

• Timeframes.

• Experience in agile development methodology and relevant tools

• Good communication & presentation skills (written & verbal) across multiple audiences with the ability to influence others while working in a multicultural, multi-ethnic environment with sensitivity and respect for diversity.

• High motivation, and dedication to deliver results within strict timeframes.

• Experience in programming language (Phyton, Visual Basic, Java) is an asset

Requirements: 

Completed profile in UNICEF's e-Recruitment system and 

- Upload copy of academic credentials 

- Financial proposal that will include/ reflect :

o the costs per each deliverable and the total lump-sum for the whole assignment (in US$) to undertake the terms of reference.

o travel costs and daily subsistence allowance, if internationally recruited or travel is required as per TOR. 

o Any other estimated costs: visa, health insurance, and living costs as applicable.

o Indicate your availability 

- Any emergent / unforeseen duty travel and related expenses will be covered by UNICEF.

- At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.

- Payment of professional fees will be based on submission of agreed satisfactory deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant. 

U.S. Visa information:

With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4.  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process 

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).    

To view our competency framework, please visit  here. 

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.