UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfilling their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a better future

UNICEF works to ensure the rights of all children in the East Asia and Pacific Region.  This means the rights of every child living in this country, irrespective of their nationality, gender, religion or ethnicity, to:

• survival – to basic healthcare, peace and security;
• development – to a good education, a loving home and adequate nutrition;
• protection – from abuse, neglect, trafficking, child labour and other forms of exploitation; and
• participation – to express opinions, be listened to and take part in making any decisions that affect them

How can you make a difference?

UNICEF East Asia and Pacific Regional Office is seeking an individual consultant to strengthen national information systems for child protection case management, providing specific technical support to Lao PDR, Mongolia, Timor-Leste, Viet Nam, as well as technical support to UNICEF East Asia and the Pacific Regional Office and UNICEF Headquarters.

Work assignments:

4.1 Assignment:

Mongolia: 

Business analysis and requirements gathering for the Primero rollout, including integration/interoperability with civil registration system, financing module and risk identification system, and data migration. 

Contextualization of the Primero as per the Mongolia Case Management standard operating procedures, forms and referrals pathways, including: 

• Configuration of the forms and lookups  

• Configuration of the roles, user groups and users 

• Configuration of agency and services 

• Configuration of the forms for Referrals (aligned to the DPISP) 

• Configuration of the reports 

• Configuration of the locations 

• Configuration of Mongolian translation (Forms and App)  

Delivery schedule: By 30 November 2025 

4.2 Assignment:

Viet Nam: 

• Provide technical support to the Viet Nam Country Office 
• Facilitate discussions with Government partners, including preparing briefing presentations and facilitating   Q&A 
• Assess and plan for the rollout, developing a time bound implementation plan with a fixed go-live date.  
• Facilitate configuration of translations.  
• Complete programmatic and technology assessment. 

Delivery schedule: By 30 November 2025 

4.3 Assignment: 

Timor-Leste:  

• Provide support for the integration of a climate marker in the Primero system.  

• Develop a data analysis plan and tools.  
• Provide quantitative and qualitative analysis to supervisors and the task group to assess and refine the data quality and to inform the capacity building needs.  
• Create a reusable monitoring and reporting system 

• Provide support for the Children in Institutional Care module.  

• Generate report and impact analysis (baseline vs current) of Children in Institutional Care Registration.  
• Refine the forms as required.  
• Create reusable templates and tools for CFM monitoring and reporting. 

Delivery schedule: By 30 September 2025 

4.4 Assignment:

Provide technical support for the global roll out of Primero.  

• Develop stronger Quality Profile of countries using the usage reports and other data. Profiles to include trends, new implementation, quality of case management indicators, and general usage trends i.e. how many open cases; how many active users.  
• Provide draw down technical support in new implementation countries and advise on roll out 

Delivery schedule: By 23 January 2026 

4.5 Assignment:

Provide technical guidance and leadership for the roll out of the climate marker in existing Primero systems  

• Save the configuration as a template  
• Create reusable programme guidance for other COs intending on implementing the climate marker 
• Provide technical guidance on integration 

Delivery schedule: By 30 November 2025 

4.6 Assignment:

Support reporting on Primero use: 

• Develop a visualisation of how Primero is being used [UNICEF web page].  
• Ensure timely collection of all usage reports.  
• Undertake data cleaning and preparation 

Delivery schedule: By 23 January 2026 

4.7 Assignment:

Support strengthening of interoperability: 

• Undertake an integration scoping and assessment 
• Develop a programme driven use case for an interoperability project 
• Document data flows, roles, objectives, and then mapping required to implement the integration.  
• Support to develop the TOR for the project as needed. 

Delivery schedule: By 23 January 2026 
 

4.1. Mongolia:  4.1a Business analysis and requirements gathering for the Primero rollout, including integration/interoperability with civil registration system, financing module and risk identification system, and data migration.  4.1b Contextualization of the Primero as per the Mongolia Case Management SoP, Forms and referrals pathways, including:  • Configuration of the forms and lookups   • Configuration of the roles, user groups and users  • Configuration of agency and services  • Configuration of the forms for Referrals (aligned to the DPISP)  • Configuration of the reports  • Configuration of the locations  • Configuration of Mongolian translation (Forms and App) - Primero goes live in Mongolia	25 days       12 days
4.2. Viet Nam:  Facilitate the discussion with partners - Presentation and discussion, Q&A.  Assessment and planning for the rollout. Time bound implementation plan with a fixed go-live date. Facilitate completion of the required translations. Complete programmatic and technology assessment.	5 days 10 days
4.3. Timor-Leste – Climate marker: Develop the data analysis plan and tools. Provide quantitative and qualitative analysis to supervisors and the task group to assess and refine the data quality and to inform the capacity building needs. Create a reusable monitoring and reporting  Generate report and impact analysis (baseline vs current) of Children in Institutional Care Registration. Refine the forms as required. Create reusable templates and tools for CFM monitoring and reporting.	8 days       4 days
4.4 Support to HQ: Stronger Quality Profile of countries using the usage reports and other data. Profile should include trends, quality of case management indicators, and general usage trends i.e. How many open cases; how many active users. Including new implementation. And helping those where there has been rollout out. Advise on rollout.	10 days
4.5 Technical Guidance - EAPRO = Climate marker. Saving the configuration as a template and creating reusable programme guidance for other COs intending on implementing the climate marker.	8 days
4.6 Visualisation of how Primero is being used [UNICEF page]. Ensure timely collection of all usage reports. Data cleaning and preparation. Dissemination of outputs.	7 days
4.7 Integration scoping and assessment: Developing a programme driven use case for an interoperability project. Documentation of data flows, roles, objectives, mapping required to implement the integration. Support to develop the TOR for the project as needed.	7 days
	96 TOTAL DAYS

 

Duration of Contract:   15 August 2025 – 23 January 2026

Duty Travel: No travel is anticipated during this consultancy.

To qualify you will have…

• Minimum of a bachelor’s degree (Social Sciences, Information Management Systems)

• 5-8 years of professional experience in a related field (information management systems, Child Protection development and/or humanitarian programming)

• Demonstrated experience in the implementation of information systems to support case management

• Experience working with government systems and inter-agency coordination mechanisms

• Experience working in East Asia and Pacific

Candidates must possess an undergraduate degree (at a minimum), and at least 5-8 years of related professional experience. Candidates must have proven experience supporting the implementation of information case management systems, and proven experience of working with government counterparts and inter-agency coordination mechanisms. Experience working in the East Asia and Pacific region is desirable.

 

Interested candidates are requested to submit their CV, and a cover letter outlining how they meet the requirements of consultancy, full contact information of a minimum of three references, availability, and proposed daily professional fee in USD by 30 July 2025.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit here.

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UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants. Consultants are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.