UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, hope

The Philippine Country Office is a medium-to-large size country office with its base in Manila and a regular field office in Cotabato City. Moreover, the office is situated in a country that is highly exposed to natural hazards. It has its own Private Fundraising & Partnerships (PFP) team which raises funds for its different programs, including emergencies.

The Corporate Fundraising Team under PFP is at a critical stage of its development with the Philippines Economy projected to be a middle to upper income country by 2025. There is major fundraising opportunity for corporate partnerships in CPD 9 and beyond. 

Visit this link for more information on Philippine Country Office: https://www.unicef.org/philippines/

How can you make a difference? 

Under the supervision of the Fundraising Officer – Individual Giving, the incumbent will contribute to the design and coordination of multi-channel campaigns that inspire and retain donors, playing a vital role in advancing the growth and sustainability of UNICEF’s individual giving programme.

1. Campaign Strategy and Execution

• Support planning, implementation, and daily management of donor acquisition, retention, and legacy campaigns across multiple channels—phone, email, SMS, social media, and web.
• Collaborate with fundraising and marketing teams to design audience-centric journeys that integrate telemarketing with digital and offline touchpoints.
• Apply segmentation strategies (behavioral, demographic, psychographic) to tailor messaging and engagement across platforms.
• Ensure backend systems and fulfillment processes are ready to support new initiatives and product testing.

2. Donor Engagement and Experience

• Support the transformation of donor engagement platforms by integrating insights from omnichannel interactions.
• Promote donor satisfaction through personalized, consistent, and timely communication across all channels.
• Contribute to strategies that enhance donor lifetime value and deepen relationships through meaningful engagement.

3. Marketing and Brand Alignment

• Work with the Marketing team to train fundraising staff and partners on brand messaging, campaign goals, and audience engagement techniques.
• Ensure all communications reflect the organization’s tone, values, and strategic objectives, using attractive and compelling language.
• Develop entry-level marketing messages that resonate with diverse donor segments and drive action.

4. Quality Assurance and Performance Monitoring

• Assist in the development and monitoring of quality assurance processes for fundraising channels, including telemarketing, email, and digital platforms
• Monitor campaign performance metrics (e.g., conversion rates, engagement, ROI) and ensure targets are met.
• Provide regular reports and actionable insights to optimize campaign effectiveness and donor experience.

5. Operations Oversight

• Coordinate with agencies, contractors, and suppliers involved in fundraising operations, ensuring timely communication and support as directed by the supervisor.
• Recommend operational improvements in collaboration with internal stakeholders to enhance efficiency and impact.

6. Donor Support and Customer Service

• Oversee inbound donor support services across phone, email, chat, and social media.
• Ensure high-quality, end-to-end customer service, addressing inquiries, requests, and complaints promptly and professionally.
• Escalate complex issues to appropriate teams and ensure resolution aligns with donor care standards.

If you would like to know more about this position, please review the complete Job Description here:  TOR_Omnichannel_Officer - Copy.docx.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education:
  • University degree in Marketing, Business, Communications or related fields.
• Work Experience:
  • Minimum of one (1) year of professional and progressive experience in some or all of the following areas:
    • Working with recognized brands or impactful marketing campaigns
    • Exposure to successful fundraising organizations or purpose-driven brands with strong marketing performance is a distinct advantage.
    • Solid grasp of marketing principles, audience segmentation, and customer engagement strategies.
    • Familiarity with digital marketing tools (e.g., CRM platforms, analytics dashboards, SEO basics).
• Skills:
• • Strong interpersonal skills
  • Strong organizational and planning skills
  • Strong communication and presentation skills
  • Analytical thinking
  • Drive for results
• Language Requirements:
  • Fluency in English (verbal and written) is required

Desirables:

• • Leadership and mentoring skills
  • Ability to motivate and inspire others

How to Apply

Qualified candidates are requested to complete an online candidate profile in http://www.unicef.org/about/employ/ by 11 November 2025. Only applications sent through the e-recruitment portal will be considered.

By applying through our Talent Management System (TMS) you agree to our privacy statement which is in line with the Philippines’ Data Privacy Act. You are strongly advised to read carefully through the privacy statement before submitting your application.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact 

(4) Innovates and embraces change 

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically 

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidates irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

UNICEF staff members holding fixed-term, continuing, or permanent appointments who are considered to be on abolished post status may apply for this temporary position and, if selected with a start date before 31 December 2025, may take it up as a temporary assignment, in line with UNICEF guidance on separation due to the abolition of posts or staff reduction. They will retain their fixed-term entitlements but will not hold a lien to their abolished post. For other scenarios where a Temporary Assignment may be possible, please refer to Additional guidance on IP to IP temporary assignments after completion of the full TOD.pdf (accessible to UNICEF personnel only).

The conditions of a temporary assignment, including relocation entitlements, will depend on the status of the staff member’s original appointment and may be limited in accordance with applicable UNICEF policies, procedures, and practices in force.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.