UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, opportunity

Since 1950, UNICEF has supported the most important transformation for children and adolescents in Brazil. UNICEF Brazil with its main office in Brasília and nine field offices UNICEF works in close partnership with national and sub-national government, corporate partners, youth, and civil society organizations. For information of the work of our organization in Brazil, please visit our website: UNICEF Brazil.

How can you make a difference?

Under the supervision of the Data and Analytics Officer, the Fundraising Associate (Salesforce Development) will be responsible for  leading the evolution and stability of the fundraising CRM (Salesforce) acting as strategic bridge between business needs and technical solutions in Salesforce and related products (Sales & Marketing Cloud, Partner Community), middleware platforms, and connected systems which include telemarketing applications, acquisition applications, Payment Gateways, Payment Service Providers, financial institutions, SMS tools, WhatsApp, and others.

Furthermore, as Product Owner s/he will guarantee the platform's integrity, scalability, and security (aligned with PCI standards) by coordinating internal teams and external vendors to maximize return on investment, process automation, and operational efficiency.

This position is critical to advancing fundraising goals by:

• Driving Operational Efficiency: Maximizing the value of the CRM ecosystem through workflow automation, reduced manual processes, and strengthened data quality, enabling fundraising teams to focus on strategic, high‑impact work.
• Ensuring Business Continuity: Coordinating internal teams, vendors, and middleware partners to maintain a stable, reliable, zero‑downtime fundraising platform.
• Upgrading Security & PCI Compliance: Enforcing data‑security standards, conducting continuous assessments, and ensuring full compliance to protect donor data and organizational reputation.
• Leading Innovation: Guiding the technological roadmap by identifying emerging trends and implementing tools that enhance acquisition, retention, and collection results.

The main functions/accountabilities are:

Product Ownership

• Serve as the strategic link between stakeholders and technical teams, identifying business needs and proposing technology‑driven solutions to advance fundraising goals.
• Analyze and document business requirements, translating fundraising objectives into clear technical specifications and user stories.
• Coordinate development progress with the supervisor and internal/external partners, ensuring alignment with priorities and providing timely status updates.
• Plan regional releases with the Data & Analytics Officer and oversee the full development lifecycle in coordination with global and local teams.
• Validate functional deliveries (QA), ensuring they meet acceptance criteria and contribute to donor acquisition and retention.
• Support the design of scalable data structures across Salesforce and integrated systems, ensuring platform integrity.
• Assist in budget management for Sales, Marketing, and Experience Cloud platforms, ensuring cost‑efficient licensing.
• Contribute to the exploration of emerging technologies to enhance fundraising operations.

 Sales Cloud & Marketing Cloud Administration

• Manage platform security, licenses, and access governance in compliance with data policies.
• Customize Salesforce (objects, fields, rules) to align with evolving fundraising processes.
• Oversee environment management and deployment pipelines, maintaining system stability.
• Ensure data integrity between Sales Cloud and Marketing Cloud and support complex audience segmentation for acquisition and retention strategies.
• Advise on external vendor needs and manage the lifecycle of technical issue resolution.

Fundraising Middleware Platform Coordination

• Monitor the health and performance of fundraising platforms and integrations, preventing disruptions.
• Coordinate technical solutions with development partners and oversee incident management from diagnosis through resolution.
• Support Agile practices and lead middleware integration efforts to ensure secure, efficient data flow.

Administrative and Operational Support

• Support quotation and billing processes, manage daily coordination with development partners, maintain documentation, and perform other tasks as required by fundraising operations.

To qualify as a champion for every child you will have:

Education

• Completion of secondary education required; preferably supplemented by university studies in one or more of the disciplines relevant in the following areas: project management, business analytics, science/engineering, or information technology, or software engineering, or professional work experience in business intelligence and Salesforce development.

 Experience

• A minimum of 7 years of relevant professional experience is required. A bachelor’s degree from a recognized academic institution in a field relevant to the position may replace three years of related work experience. A master’s degree may replace an additional two years of experience.
• At least 3 years of experience in managing, developing, and implementing Salesforce Sales Cloud, Marketing Cloud, Service Cloud and Community Cloud.
• At least 3 years of working experience in Project Management, Business Analyst, Business Intelligence.
• Proven experience in API architecture.
• Experience leading and coordinating functional and technical teams.

 Desirable:

• Experience applying Agile methodologies.
• Experience in Fundraising Operations, payment gateways, PCI compliance and payment platforms.

Knowledge and skills

• Project Management and people skills.
• SQL or SOQL knowledge 
• Proven ability to effectively manage relationships with internal and external stakeholders.
• Certifications as Sales Cloud and Marketing Cloud administrator courses are an asset.

 Language Requirements

• Fluency in English and Portuguese required.
• Knowledge of Spanish will be considered as an asset.

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS). Get acquainted with Our Values Charter: https://www.unicef.org/careers/get-prepared#Vals

The UNICEF competencies required for this post are...

• Demonstrates Self Awareness and Ethical Awareness (1).
• Works Collaboratively with others (1).
• Builds and Maintains Partnerships (1).
• Innovates and Embraces Change (1).
• Thinks and Acts Strategically (1).
• Drive to achieve impactful results (1).
• Manages ambiguity and complexity (1).

CHILD SAFEGUARDING

Child safeguarding involves proactive measures to limit direct and indirect collateral risks of harm to children, arising from UNICEF’s work, UNICEF personnel or UNICEF associates. The risks may include those associated with physical violence (including corporal punishment); sexual violence, exploitation or abuse; emotional and verbal abuse; economic exploitation; failure to provide for physical or psychological safety; neglect of physical, emotional or psychological needs; harmful cultural practices; and privacy violations.

Certain UNICEF positions present elevated child safeguarding risks (“elevated risk roles”) and candidates and/or incumbents may be subject to more rigorous vetting and training. Roles may be elevated risk roles because of significant unsupervised direct contact with children, their data, having a role in responding to safeguarding incidents, or being otherwise assessed as presenting an elevated risk. This position has been identified as an assessed risk role.

Click here to learn more about UNICEF’s values and competencies. During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for people with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children.

 

Remarks:

Government employees that are considered for employment with UNICEF are required to resign from their government before taking up an assignment with UNICEF.

UNICEF appointments are subject to medical clearance. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). UNICEF reserves the right to withdraw an offer of appointment, without compensation, if medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable from diverse populations (afro-descendants, indigenous, LGBTQIA+ and other minorities) are especially encouraged to apply. We are committed to supporting inclusion and diversity within UNICEF Brazil.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.