UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. 

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. 

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. 

Visit our website to learn more about what we do at UNICEF. 

For every child, a Champion

The Rome Common Services Center (CSC) will be newly established following the relocation of several UNICEF HQ Divisions to Rome, where they will be co-located with WFP HQ. The Rome CSC will play a critical role in delivering operational support to all UNICEF Divisions based in Rome as well as coordinating closely with WFP on the services provided to UNICEF. 

Under the supervision of the ICT Officer (P2) who manages Digital Infrastructure in the Rome CSC, the incumbent will support the management and maintenance of the network and cloud infrastructures and related devices and services that form the office’s digital backbone of the office, ensuring reliable and efficient information processing and data flow to support business operations, communication and growth as well as for emergency preparedness. 

How can you make a difference....   

1. Technical Support and Logistics Coordination  

• Providing on-demand technical assistance for network connectivity, and audio-visual (AV) equipment to prevent downtime and resolve issues in real-time for internal and external meeting support.
• Managing the technological aspects of event logistics, such as digital floor plans, check-in systems (e.g., QR codes, RFID), and communication systems among staff and attendees.  
• Implementing technologies like live streaming, virtual platforms, and live captioning to make events and meetings accessible to a broader, potentially global, audience and accommodate diverse needs.  
• Delivering first-line support, resolving hardware/software issues, and assisting user with network access, all through service calls and escalation 

 2. Providing Emergency telecoms support  

• Providing and maintaining digital services over network such as cloud printing, etc.  
• Providing mobile devices setup, maintenance, as well as tracking.
• Providing internal and external meeting support.

3. Network & Infrastructure Maintenance

• Monitoring network performance, cloud resources capacity, and ensuring the safety and security of systems.
• Protecting sensitive data from unauthorized use, modification, loss, or release. This includes securing mobile core networks, signaling systems, and user data. 
• Verifying that data is accurate and not tampered with, while verifying the identity of users and devices accessing the network. 

4. Operational Efficiency 

• Coordinate with WFP-TEC team for level 3 support 
• Support WFP TEC services, SLA and change management  
• Handle fixed and mobile usage and data for cost recovery  

5. Security, Continuity, and Compliance  

• Supporting the implementation and enforcement of security policies, conducting regular audits and coordinating penetration tests.
• Ensuring all systems comply with relevant policies and rules to safeguard sensitive data from cyber threats.
• Ensuring network services remain operational, resilient, and accessible to prevent disruption from attacks like ransomware or malware. 
• Meeting organization’s policies and industry standards in protecting sensitive data such as Personal Identifiable Information (PII) to build trust in the digital ecosystem. 

To qualify as a Champion for every child you will have… 

 Education : 

• Completion of secondary education is required.
• Professional and/or university courses related to computer science or technical courses on Microsoft network, VMWare, Citrix, Cloud Computing, in addition to networking and system administration is an asset.  
• ITIL Foundation Certificate or equivalent customer support certification is an asset. 

Experience: 

• A minimum of 6 years of working experience in the IT field, preferably as a Local Systems Administrator in IT Services Management framework, connectivity, networking, system administration and hardware/software, requiring systematic methods of troubleshooting and problem solving is required. 
• Working experience on mobile hardware, architecture, protocols, and OS fundamentals is an asset. 
• Working knowledge of Active Directory, Microsoft Entra, HP Storage systems, VMWare, Cisco OS, Citrix XenApp and relevant administration tools and techniques, is required.   
• Experience in managing and maintaining cloud services such as Infrastructure, Platform, etc. as a Service, is an asset.   
• A global concept of the functioning of ICT and UN/UNICEF experience is an asset. 
• Strong analytical and problem-solving skills are essential. 
• Good knowledge of Microsoft suite such as MS365, MS Sharepoint, MS Teams, MS Copilot etc. is an asset. 

Language Requirements :

• Fluency in English is required.  
• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.  

For every Child, you demonstrate... 

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values 

The UNICEF competencies required for this post are... 

• Nurtures, Leads and Manages People (1) 
• Demonstrates Self Awareness and Ethical Awareness (1) 
• Works Collaboratively with others (1) 
• Builds and Maintains Partnerships (1) 
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1) 
• Drives to achieve impactful results (1) 
• Manages ambiguity and complexity (1) are required. 

Familiarize yourself with our competency framework and its different levels. 

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status. 

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance. 

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially. 

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled. 

Remarks: 

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. 

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce.  

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.  

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information. 

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates. 

General Service Staff are recruited locally. Only suitable and eligible candidates with valid work permits, or EU nationals or Citizens of the country where the position is advertised should apply. 

Additional information about working for UNICEF can be found here.