Contract Duration:  1 Year

Working arrangement: Office Based

 

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

                                                         TERMS OF REFERENCE

The Global F2F Strategy recommends that markets mitigate donor acquisition risk by reducing dependency on external fundraising agencies and strengthening sustainable in-house fundraising capacity. UNICEF Thailand is committed to advancing these global recommendations by strengthening and scaling its in-house Face-to-Face (F2F) fundraising operation. Since launching its in-house F2F programme in 2018, UNICEF Thailand has built important internal capability and operational experience; however, the operation now requires sharper strategic focus and performance acceleration to address productivity gaps, strengthen donor quality, improve operational efficiency, and increase contribution to overall acquisition and income targets. To support these objectives and the strategic priorities of the 2026–2027 Individual Giving programme, UNICEF Thailand requires a Face-to-Face (F2F) Donor Acquisition Consultant to provide specialized expertise to diagnose key operational barriers, strengthen systems and processes, improve leadership and team capability, and support implementation of a clear performance turnaround roadmap for the in-house F2F operation. The long-term objective of this assignment is to support UNICEF Thailand in establishing a high-performing, scalable, and sustainable in-house F2F fundraising operation that serves as a primary driver of donor acquisition growth, delivers strong donor quality and retention outcomes, improves productivity and Cost Per Acquisition (CPA), and strengthens leadership, accountability, and operational decision-making across the channel throughout the 2026–2027 strategic period.

Scope of Work:

The consultant will work closely with the Individual Giving Manager to assess current performance, identify the root causes of underperformance and growth constraints, and design and support implementation of a practical turnaround and scaling plan for the in-house F2F operation. The assignment will focus on improving productivity, donor acquisition quality, Cost Per Acquisition (CPA), leadership effectiveness, workforce planning, and operational governance, while strengthening performance management, change management, and collaboration with external fundraising agencies and partners. The consultancy is expected to combine strategic analysis, field-based observation, coaching, and structured performance review to ensure sustainable and measurable improvement.

Key Activities/Tasks:

1. Conduct a structured diagnostic of the in-house F2F operation, including performance, productivity, donor quality, workforce capability, team structure, location and event strategy, agency contribution, and operational bottlenecks.

2. Develop a prioritized turnaround and scaling roadmap with clear recommendations, milestones, accountabilities, and decision points to improve performance and sustainability.

3. Lead the strategic development and scaling of UNICEF Thailand’s In-House F2F Fundraising Programme to drive sustainable donor acquisition growth and improve overall fundraising performance.

4. Strengthen donor acquisition quality and operational effectiveness through data-driven decision-making, market intelligence, and the adoption of fundraising best practices.

5. Provide strategic oversight of budgets, Cost Per Acquisition (CPA), and financial performance to ensure cost efficiency, compliance, and long-term sustainability. Human Resources United Nations Children’s Fund

6. Develop organizational capability and talent pipelines through workforce planning, leadership development, coaching, and succession planning initiatives.

7. Build the leadership and management capacity of the F2F management team, enabling greater operational independence, accountability, and strategic decision-making.

8. Enhance performance management and change management frameworks to improve productivity, employee engagement, operational governance, and continuous improvement.

9. Strengthen the management of fundraising agencies and external partners through performance oversight, stakeholder coordination, and partnership optimization. 10. The consultant will need to undertake in-country travel, if required.

 

If you would like to know more about this consultancy, please review the complete Terms of Reference here:  Terms of Reference TMC0003930.pdf

Minimum requirements:

• Education:

Bachelor’s degree in business administration or social work

• Work Experience:

5 Years

• Language Requirements:

Fluency in either English and Thai is Required

• Knowledge/Expertise/Skills:

Strategic thinking and goal development. - Coaching/advisory skills – the ability to help others in

achieving fundraising and career goals. - Strong leadership – the ability to inspire, motivate, and drive

the team towards success. - Clear communicator with excellent interpersonal skills – the

ability to build relationships with team members and internal

stakeholders and communicate effectively. - Critical thinker and problem solver – the ability to ask clear

probing questions and drive solutions quickly. - Proactive – the ability to take initiative and work with

minimum supervision. - Intermediate data and financial literacy – the ability to derive

insights from performance dashboards and financial reports

(profit and loss statements, monthly financial reports).

• Desirables:

Working experience in Asia-Pacific region

 

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

 

Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System):

• An up-to-date TMS profile and curriculum vitae (CV)
• Cover letter
• A separate financial proposal (only acceptable in the format of the linked template)  Financial proposal TMC0003930.xlsx

Remarks:  

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found here.