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Digital Impact Officer (Customer Support), (P-2), FT, #136788, Rome Common Services Center (CSC), Rome, Italy at Italy
Under the supervision of the Digital Impact Specialist (P3), the incumbent will ensure the efficient and high-quality delivery of ICT technical services and support by overseeing support staff, managing ticket lifecycles, and tracking performance metrics. The main purpose is to maintain high customer satisfaction, optimize service workflows, act as the escalation point for critical issues, and train staff to meet organization standards. The role will also provide a general guidance and supervisory role to Digital Impact Associates.
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Digital Impact Officer (Digital Infrastructure), (P-2), FT, #136787, Rome Common Services Center (CSC), Rome, Italy at Italy
Under the supervision of the Digital Impact Specialist (P3), the incumbent will design, build, manage, and monitor the essential hardware (firewalls, routers, switches, etc.) and related software (security, operating systems, etc.) that form an organization's digital backbone, ensuring reliable, secure, and efficient data flow to support business operations, communication, and growth. The incumbent will keep the digital environment running smoothly by handling everything from initial setup and configuration to ongoing performance monitoring, security enforcement, troubleshooting, and planning for future needs. The role will also provide a general guidance and supervisory role to a Digital Impact Associate.
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Digital Impact Associate (User Devices and Access), (G-6), FT, #136790, Rome Common Services Center (CSC), Rome, Italy at Italy
Under the supervision of the ICT Officer (P2) in the Rome CSC who manages customer services, the incumbent will ensure that the right people and devices have the appropriate access to the right resources at the right time, thereby securing organizational data, maintaining regulatory compliance, and enhancing operational efficiency. This role is a vital component of the UNICEF Rome’s overall cybersecurity posture, acting as a gatekeeper for digital identities.
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Digital Impact Associate (Content, Event and Meetings), (G-6), FT, #136791, Rome Common Services Center (CSC), Rome, Italy at Italy
Under the supervision of the ICT Officer (P2) who manages customer services in the Rome CSC, the incumbent will ensure the seamless and efficient use of technology in planning, executing, and evaluating events and meetings. This role is vital for maximizing engagement, streamlining operations, managing content effectively, and minimizing technical disruptions.
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Long-Term Agreement (LTA) for Engagement of Individual Consultants for Multimedia Production (3 years, home-based, remotely), PS Communication and Engagement, PFP, Geneva at Switzerland
UNICEF’s Private Fundraising and Partnership (PFP) aims to deliver on income, influence, and brand recognition. A key driver of increased income is a strong brand and a key strategy to deliver that is through engaging, quality content, to both build the brand and engender support. Therefore, the provision and management of compelling content materials aligned to UNICEF’s brand guidelines and qualities is essential to achieve UNICEF goals on income and influence. The Supporter Content team in the Private Sector Communication and Engagement (PSCE) section seeks the services of experienced, creative, and multi-talented content production professionals to support on a range of content production activities and projects. The consultants will work across a range of content projects and engagement activities including the production of compelling content during emergencies, in particular sudden onset emergencies which require a quick turnaround of material for multiple audiences, as well as milestone moments relating to protracted emergencies and critically underfunded emergencies. The consultants will also research and produce Impact stories – showing the difference UNICEF makes for children over time which will be used by multiple channels by the private sector. The consultants will produce content which supports the acquisition and stewardship of high value donors, including content PFP’s global and bespoke Virtual Experiences – engaging and interactive online live or pre-recorded television-like productions that showcase UNICEF’s work for children around the world.
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