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For every child, Health 

Polio eradication remains one of UNICEF’s highest organizational priorities, declared a Level 3-like emergency by the Executive Director in 2024. With its Global Polio Eradication Initiative (GPEI) partners, UNICEF has produced a considerable amount of knowledge and tools that must be made available and actively shared with internal and external audiences through its knowledge storage platforms. Furthermore, colleagues working in Social and Behaviour Change (SBC) for polio in countries responding to outbreaks and endemic settings must capture and share lessons learned and best practices around new approaches and successful responses to everyday challenges to improve program effectiveness. The HQ Polio SBC Knowledge Management Strategy was developed in 2020 to build an enabling environment where colleagues at country offices, regional offices, and HQ level learn from and support each other in resolving complex social barriers to reach more children with the polio vaccine. The Polio SBC team seeks an experienced Knowledge Management (KM) Specialist to continue implementing its Knowledge Management Strategy. The KM Specialist will be responsible for various activities related to identifying, managing, capturing, and sharing critical information to advance technical SBC practice and provide colleagues with the tools they need.

How can you make a difference? 

The KM Specialist will be responsible for strengthening the KM Strategy to ensure 1) its activities meet the knowledge generation and sharing needs of the Polio SBC colleagues at HQ, regional, and country level, 2) the strategy is aligned with UNICEF’s Global Knowledge Management Strategy and 3) activities leverage any new approaches or tools available at UNICEF, which involves staying up to date with new approaches in KM, at UNICEF as well as connecting with other KM colleagues and polio SBC colleagues across UNICEF.

Scope of Work:

1. Implementation of NYHQ Polio SBC Strategy for Knowledge Management 

• Ensures that the existing mechanisms for implementation of the Strategy are well understood and properly applied by all programme staff.
• Drives the identification of existing knowledge gaps on polio SBC and prioritizing of actions to close them.
• Provide quarterly monitoring and evaluation updates on the impact and reach of Knowledge Management Strategy implementation. Stay informed of KM activities and offerings across UNICEF, including the recent UNICEF Global KM Strategy.  

2. Knowledge capturing 

• Develops analytical summaries, synthesis, fact sheets, and briefs, based on completed reports by the RO/COs, for use by a broad range of stakeholders in collaboration with the respective regional and country offices. 
• Produce four knowledge products (e.g. best practices, case study or lessons learned) from an actively supported country or regional programme.

3. Knowledge organizing and sharing 

• Manages UNICEF Polio SBC SharePoint sites and public-facing knowledge platform (www.poliokit.org) while timely curating and adding resources and content.  
• Identifies and supports innovative ways and tools to best serve UNICEF's polio SBC knowledge needs through sharing of existing knowledge, specifically through sharing experiences across communities of practice and networks to promote peer learning as well as HQ-RO and CO exchanges. 
• Develops in collaboration with regional offices Polio SBC global newsletter and share it with the global Polio SBC staff and consultants showcasing country, regional and global updates.   
• Coordinates annual update of global mailing lists in Outlook and Mailchimp for all personnel working in Polio Eradication Programme.  
• Supports digital delivery of training events by serving as event host/producer, providing administrative support, managing trainee engagement, and sharing resources.   

Work Assignments Overview	Deliverables/Outputs	Timeline
Supporting the organization of knowledge sharing and capacity building initiatives on Knowledge Management (KM) among Polio SBC NYHQ, ROs, COs, Partners, and Donors	Development and Dissemination of Quarterly Global Polio SBC Newsletter (4 newsletters): Coordinate with regional and country offices to gather content, facilitate translations, design, create and disseminate the Global Polio SBC Newsletter on a quarterly basis (March, June, September, December)	Quarterly (Mar 2025, Jun 2025, Sep 2025, Dec 2025)
	Creation of KM Tools Presentations (2 presentations): Develop two comprehensive presentations providing guidance on effective use of KM tools for SBC teams in ROs and COs. The tools to be covered include Microsoft SharePoint, Slack, Confluence, Google Workspace, Trello, and Zoom. Ensure suitability for both online and offline training.	By December 2025
	Facilitation of Webinar Sessions (6 webinars): Organize and host six webinar sessions to facilitate discussions on country-specific approaches, global challenges, emerging issues, and new global methods/tools impacting the Polio SBC program. The webinar topics will be picked up from the list below in consultation with the supervisor and the team. 1) Implementing Behavior Change Strategies in Polio Eradication, 2) Understanding and Overcoming Vaccine Hesitancy, 3) Leveraging Community Engagement in SBC, 4) The Role of Communication in SBC, 5) Effective Use of KM Tools in SBC, 6) Monitoring and Evaluating SBC Programs, 7) Addressing Misinformation and Rumors in Health Campaigns, 8) Designing SBC Messages that Resonate, 9) Innovation in SBC: Emerging Trends and Tools, 10) Case Studies of Successful SBC Campaigns	Bi-Monthly Feb 2025, Apr 2025, Jun 2025, Aug 2025, Oct 2025, Dec 2025
	Management of UNICEF Polio SBC Online Platforms (updated weekly): Oversee the operation of the UNICEF Polio SBC SharePoint sites and public-facing knowledge platform (www.poliokit.org); weekly curate and add new content/resources; update homepage monthly addressing essential SBC work themes and emerging issues. Weekly update the website.	By Dec 2025
Provide regular monitoring and evaluation updates on the impact and reach of Knowledge Management activities.	(2 KM M&E reports) 1. Yearly 2025 Knowledge Management M&E Report: Collect data from main KM activities (Newsletters, Webinars, Poliokit.org) to evaluate their reach and impact; generate an end of year KM M&E report and presentation of the results.	By 15th December 2025
	2. Mid Year 2025 Knowledge Management M&E Report:  Collect data from main KM activities (Newsletters, Webinars, Poliokit) to evaluate their reach and impact; generate a mid year KM M&E report and presentation of the results.	By 15th June 2025
Contribute to capturing internal knowledge on UNICEF Polio SBC programmes through documentation of experiences, in collaboration with other sections and country offices.	Capturing and Documenting Internal Knowledge (4 KM products):  Produce four (4) knowledge products from an actively supported country or regional office, and include these in the quarterly Newsletters and/or publish them on PolioKit (Example products: Case Studies, Best Practices, Lessons Learned, Technical Guides Infographics, Videos, Fact Sheets, Blogs or Articles)	2 products by June 2025 and 2 products by Dec 2025
	Capturing and documenting Internal Knowledge (2 documentations):  Document two (2) SBC related global, regional, or country events for knowledge sharing purposes and advocacy of SBC work for polio eradication.	1 by Jun 2025 and 1 by Dec 2025

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To qualify as an advocate for every child you will have… 

Education: A first university degree in knowledge management, organizational learning, international development, public health, international affairs, or another relevant discipline.

Experience:

• A minimum of two (2) years of progressively responsible and relevant work experience and demonstrated understanding of knowledge management principles and capacity to deliver knowledge management and/or organizational learning activities.
• Experience working in disease outbreak like Polio is highly desirable.
• Demonstrated experience in designing, implementing and editing SharePoint sites and websites for development-specific subjects and assets.
• Experience in developing and organizing capacity-building activities/events/projects would be an asset.
• Demonstrated experience in documenting cases/experiences/lessons learned is required.
• Ability to link content development and engagement strategies that facilitate timely, useful delivery of information through knowledge platforms and activities.
• Excellent facilitation, program/activity management, written and oral communication skills.
• Understanding of UNICEF systems and procedures.
• Working experience within UNICEF or other UN entities would be an asset.
• Fluency in English and French are required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset. 

For every Child, you demonstrate… 

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

To view our competency framework, please visit  here. 

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. AtIn UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.