Temporary appointment – Snr. Human Resources Associate (eLearning), GS-7, (Post 128392), HR Operations, Global Learning Centre, Global Shared Services Centre

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a calling.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre (GSSC) and check this YouTube video.

Amidst fast-changing global context challenges UNICEF is to remain adaptable while constantly evolving to deliver results for children. Therefore, we need a learning platform that can provide a high-quality employee experience to all people throughout their careers at UNICEF and key partners, who must perform at their best. Agora, UNICEF’s Learning Management System (LMS), offers easy, structured and centralized access to learning opportunities for UNICEF staff and partners worldwide.

How can you make a difference?

The Senior Human Resources Associate (e-learning) will advise on and support the design and development of the online platform, self-directed learning programmes as well as integration and management of content on Agora, a system to foster a culture of continuous learning and professional development while providing reliable data for strategic decision-making. 

The efficiency and efficacy of the Senior Human Resources Associate (eLearning), contributes to ensuring that staff within UNICEF develop the skills and knowledge that enables them to effectively tackle their duties and tasks, thus strengthening the capacity and enabling the organization in helping the most vulnerable women and children across the world. 

This is a backfill temporary appointment due to parental leave with an expected contract end date of 31 August 2025.

Key functions, accountabilities, and related tasks:

1. Content creation and management support
2. Testing of platform updates and upgrades
3. Providing guidance and training to content and platform developers, UNICEF and partner offices and administrators
4. Third-tier end-user support
5. E-learning content editing
6. Creation of platform-related communication assets

Please check the detailed Job description for further information.

To qualify as an advocate for every child you will have…

• Completion of secondary education (i.e., high school diploma) is a minimum requirement. University Degree in Instructional Design, Adult Education, Human Resources, Public/Business Administration or any other relevant field is considered an asset.
• Minimum of 7 years of relevant practical work experience in system administration, curriculum design and development, e-learning development is required. (A completed BA degree from an accredited institution qualifies as 3 years’ experience and will be counted towards work experience requirements.)
• Experience and knowledge of a wide array of Microsoft 365 applications is required.
• Experience in developing user guidance & how-to guides is required.
• Experience with Learning Management Systems (e.g. Moodle, Totara) is required.
• Customer service orientation is required.
• Professional training design and delivery expertise is an asset.
• Experience using PowerBI Pro is an asset.
• Fluency in English (both spoken and written) is required. 
• Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset.

Applicants must be nationals of EU countries or in possession of valid Hungarian work permits allowing full-time employment. Please attach a copy of your work permit to your application submission.

Requirement for internal applicants 

Internal applicants (holders of fixed-term, continuing contracts) from the GSSC are required to complete their Learning Paths corresponding to their current level before application. Additionally, they must attach a snapshot of the completed path to their applications. Applications that do not meet this requirement will not be considered. For further details on learning paths, please visit the L&D portal

As an advocate for every child, you will receive…

• UNICEF offers an attractive remuneration package including a tax-free net base salary starting HUF 698,221 per month. Please check SalCalcLocal (undp.org) for simulation.
• Holidays and leave, including 18 days of annual leave per year
• Parental leave
• Dependency allowance
• United Nations sponsored medical insurance plan
• United Nations pension system
• Optional life insurance plan
• Access to professional development and learning programs, online learning and learning path
• Access to staff well-being support
• Access to career development support

Please visit our Compensation and Benefit site on the UNICEF Career page

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Remarks:

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate Ministry of Foreign Affairs accreditation for locally recruited staff.

UNICEF appointments are subject to medical clearance.   Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met within a reasonable period, regardless of the reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.