UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, 

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

How can you make a difference? 

Information and Communications Technology (ICT) Assistant assist in the operations of telecommunications services in the office. Ensure that all telecoms equipment (i.e., PABX, network backbone, satellite phones, radio equipment) are fully operational and voice/data services are available.

Assist in overall voice/tele-Communications management of the Office, including user and Help Desk support.

• • Assist in Telecommunications under the guidance of the ICT Officer and within the framework of the office’s ICT plan, including:
  • Assist in overall planning, installation, maintenance, and evaluation of telecoms services in the office.
  • Operation and maintenance of IP PABX, phones, modems, satellite phones.
  • Assist in installation, configuration and maintenance of VHF and HF radios (mobile and hand-held systems), including troubleshooting.

• Assist in satellite communication between the office and other UNICEF offices and overseas:
• Install and configure satellite phones.
• Maintain inventories for all sets.
• Train users in the operation of satellite phones.
• Assist in VSAT maintenance.
• Produce reports on the costs of services and equipment utilized.
• Assist in VHF/HF radio communication, to ensure that:
• All radio infrastructure/equipment are fully supported and maintained for use.
• Software and staff skills are upgraded, as required by ICT guidelines.
• Radio training/refreshers’ courses are conducted, as necessary.
• Assist in cabling maintenance, including:
• Maintain the structured LAN cabling backbone in the office for voice and data.
• Ensure all access points are fully functional for voice/data services.
• Assist in cabling maintenance, including:
• Maintain the structured LAN cabling backbone in the office for voice and data.
• Ensure all access points are fully functional for voice/data services.
• Assist in producing reports on telephony usage and billing, to ensure that:
• Users are notified of personal calls made and bills are generated by system.
• Liaise with Admin and help them prepare the monthly usage report.
• Identify areas where management reviews and decisions will improve overall service delivery and cost effectiveness.
• Ensure that controls recommended are followed thoroughly.
• Assist in any other IT/telecoms issues, as required by the Supervisor

To qualify as an advocate for every child you will have…

Minimum requirements:

Education: 

• Completion of secondary education, supplemented by formal training in computer programming or Diploma in IT/data, radio and telecommunications, or related fields (with training in network cabling an advantage).

Work Experience: 

• Five years progressive work experience in cabling, PABX, telecoms systems and data/telecoms networking in large companies/organizations. Hardware related experience will be an asset. Experience in training, support function is also necessary.

Skills: 

• Good knowledge of UNICEF’s ICT regulations, rules, and procedures as well as systems and applications.
• Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software and other office technology equipment.
• Ability to understand data and effectively use office technology systems for its input and extraction.
• Ability to provide on-the-job orientation to clients.
• Takes responsibility to respond to service needs promptly and proactively.
• Demonstrates a high degree of integrity, reliability and honors matters of confidentiality.
• Ability to handle work quickly and accurately under time constraints.
• Demonstrates courtesy, tact, patience, and ability to work effectively with people of different national and cultural backgrounds.
• Modern application development based on industrial standards.

Language Requirements: 

• Fluency in French, good working knowledge in English.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to achieve impactful results (1)

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable women are encouraged to apply. 

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

Special Notice on UNICEF office relocation:

UNICEF and other UN Agencies will be moving soon to the new United Nations House in Diamniadio, 30 kilometers from downtown Dakar. The name of the duty station for this position will remain Dakar, Senegal.