Consultancy: Technology for Development Community Manager- ICTD Digital Centre of Excellence (DCOE) - remote, 9 months
Job no: 576702
Position type: Consultant
Location:
Division/Equivalent: Operations
School/Unit: Information and Communication Technology
Department/Office: Digital Core - CIO Office
Categories: Information Communication Technology
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, a digital future
How can you make a difference?
Month |
Tasks |
End Product/ Deliverables |
Month 1 |
Advisory services for Real Time Monitoring products |
Flows built for RapidPro advisory |
Ongoing user support and troubleshooting for user community |
Summary of user support issues handled in the last 1-2 months |
|
Grow user community and increase product sustainability by creating case studies for website, proposals and newsletter |
Content calendar for newsletters, community updates, viva engage posts and other activities |
|
Ensure the community has access to necessary resources such as tutorials, FAQs |
Updated documentation as requested by user communities or support help desk |
|
Month 2 |
Advisory services for Real Time Monitoring products |
Updated flows for advisory project |
Ensure the community has access to necessary resources such as tutorials, FAQs |
Community support clinic |
|
Draft and release quarterly newsletter for DCOE managed RTM products |
Real time monitoring product newsletter |
|
Grow user community and increase product sustainability by creating case studies for website, proposals and newsletter |
Product adoption and sustainable growth plan for 2 UNICEF T4D products |
|
Ongoing user support and troubleshooting for user community |
Implement a system for collecting community feedback on product and new feature suggestions |
|
Month 3 |
Monitor and share data on platform use |
Quarterly dashboard and community growth and user engagement KPI updates |
Ensure the community has access to necessary resources such as tutorials, FAQs |
2 template forms & flows for RTM tools |
|
Ongoing user support and troubleshooting for user community |
Summary of user support issues handled in the last 1-2 months |
|
Month 4 |
Advisory services for Real Time Monitoring products |
Updated flows for advisory project |
Draft and release quarterly newsletter for DCOE managed RTM products |
Real time monitoring product newsletter |
|
Ensure the community has access to necessary resources such as tutorials, FAQs |
1 template form & flow for RTM tools |
|
Ensure the community has access to necefssary resources such as tutorials, FAQs |
Updated documentation as requested by user communities or support help desk |
|
Month 5 |
Advisory services for Real Time Monitoring products |
Updated flows for advisory project |
Ensure the community has access to necessary resources such as tutorials, FAQs |
Self-guided onboarding package for T4D product |
|
Grow user community and increase product sustainability by creating case studies for website, proposals and newsletter |
Report on cross divisional activities for monitoring digital products |
|
Month 6 |
Monitor and share data on platform use |
Quarterly dashboard and community growth and user engagement KPI updates |
Ensure the community has access to necessary resources such as tutorials, FAQs |
Community support clinic |
|
Draft and release quarterly newsletter for DCOE managed RTM products |
Real time monitoring product newsletter |
|
Grow user community and increase product sustainability by creating case studies for website, proposals and newsletter |
Report on new countries onboarded to real time monitoring products |
|
Ongoing user support and troubleshooting for user community |
Summary of user support issues handled in the last 1-2 months |
|
Month 7 |
Monitor and share data on platform use |
Quarterly dashboard and community growth KPI updates |
Ensure the community has access to necessary resources such as tutorials, FAQs |
4 multimedia products for user support, training and onboarding |
|
Grow user community and increase product sustainability by creating case studies for website, proposals and newsletter |
Report on new countries onboarded to real time monitoring products |
|
Month 8 |
Ongoing user support and troubleshooting for user community |
Summary of user support issues handled in the last 1-2 months |
Ensure the community has access to necessary resources such as tutorials, FAQs |
Community support clinic |
|
Draft and release quarterly newsletter for DCOE managed RTM products |
Real time monitoring product newsletter |
|
Month 9 |
Grow user community and increase product sustainability by creating case studies for website, proposals and newsletter |
User engagement survey sent out to T4D users |
Ongoing user support and troubleshooting for user community |
Summary of user support issues handled in the last 1-2 months |
|
Monitor and share data on platform use |
Quarterly dashboard and community growth and user engagement KPI updates |
|
Ensure the community has access to necessary resources such as tutorials, FAQs |
Self-guided onboarding package for T4D product |
To qualify as an advocate for every child you will have…
- Bachelor’s degree in English, Journalism, Communications, or a related field.
- A minimum of five years of relevant professional experience in communication and writing for an external audience
-
Experience producing detailed technical product documentation
-
Outstanding writing skills in the English language with demonstrated ability for logical and analytical writing as well as ‘de-jargoning’ technical language for a wider audience
-
Digital relationship/community building
-
Attention to detail, research skills and the ability to work under strict deadlines is a must.
-
Effective interactive communication
-
Client service and people-oriented
- Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
For every Child, you demonstrate…
UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).
To view our competency framework, please visit here.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.
According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.
UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.
Remarks:
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.
The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.
Advertised: Greenwich Standard Time
Application close: Greenwich Standard Time
Apply now