UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, Advocate!

In an increasingly evolving context, UNICEF strives to equip its staff across the globe with relevant, high quality learning and development interventions and human resources strategies that are aligned with organizational goals and priorities.

The Talent Development team in the Division of Human Resources (DHR) is responsible for global learning and career programmes and strategies covering core learning and management, career development, leadership , and HR capacity development. The team builds organizational capacity through the delivery of these programmes and strategies to ensure UNICEF meets its strategic directives. In 2024, the team is focusing on the following priorities: building a culture of continuous learning, peer-to-peer learning through mentorship and facilitated conversations, enhancing workplace culture, monitoring, evaluation, reporting and communication on learning and career initiatives and their related impact, coordination and partnerships through the development of a learning eco-system, and HR capacity strengthening. Moreover, as part of the ongoing transition and transformation initiatives at DHR and UNICEF, the team is working to strengthen its provision of agile, global learning and career solutions to equip staff to effectively respond to the evolving context and demonstrate UNICEF’s core values.

How can you make a difference?

With a shift towards peer-to-peer learning, including mentorship programmes, an HR Officer (Mentorship & Engagement) is required to support the Talent Development team in strengthening user experiences and global engagement with mentorship and other learning programmes.  The HR Officer will also work to enhance communication, evaluation and reporting of various learning initiatives, to achieve agreed objectives. The HR Officer will also contribute to the design and development and support the implementation of learning programmes.

Overall direction, vision and strategy for the work and the contribution of this role will be provided by the HR Manager of Management & Core Learning, Talent Development team.

Key Functions/Accountabilities

• Work with offices globally and relevant consultants to ensure that the mentorship programme learning content (including digital content) is engaging and designed to result in identified learning expectations, utilizing a range of resources to enhance understanding and impact.
• Ensure that user-friendly, appealing and informative peer-to-peer virtual learning collaboration spaces are in place for learning participants
• Support the UNICEF Global Mentoring Initiative and act as the Global Coordinator for selective corporate mentoring streams. Develop products to strengthen on-the-job learning and learning transfer, including infographics, videos and digital workbooks.
• Provide guidance on and contribute to the development of evaluation and report products.
• Support the promotion of learning programmes through targeted digital communications and marketing strategies, to increase participation/engagement and highlight UNICEF’s diverse career paths and learning options for staff.
• Support the development of content for Talent Development communication initiatives, including articles, factsheets, and online content.
• Supporting in the scheduling and organization of programmes.
• Contribute to the design and development, and support the implementation of learning programmes.
• Other activities as required.

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: First level university degree (Bachelor's) in Communications, Graphic Design, Digital Media, Digital Learning or instructional design. 
• Work Experience: At least two (2) years of progressively responsible experience in graphic design, and communications is required.
• Experience in developing digital, virtual and online learning materials.
• Professional experience and expertise in graphic and multimedia design including and developing engaging learning materials and reports.
• Professional experience in digital communications and marketing including developing, implementing and monitoring digital communications strategies and campaigns.
• Knowledge of and practical experience with social media.
• Excellent English writing and verbal communication skills.
• Proven experience with digital and online communications software, including Adobe Creative Cloud, SharePoint, MailChimp, SurveyMonkey and digital community platforms.
• Proven ability to research, analyze, evaluate and synthesize information.
• Strong project management skills.
• Strong interest in human resources and experience in staff capacity development.
• Language Requirements: Fluency in English (written & verbal) is required.

Desirables:

• Experience in working with learning platforms would be considered an advantage.
• Experience with UNICEF communications, branding and multimedia is an asset.
• Experience in an international development and/or a nonprofit organization is an asset.
• Developing country work experience and/or familiarity with emergency. 
• Knowledge of another official UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drives to achieve impactful results (1)
• Manages ambiguity and complexity (1)

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.