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For every child, Health

This position will play specific role in managing the Community Feedback Mechanism (CFM) component for the Cash Implementation Unit  all programmes. In April 2021, UNICEF Sudan Country Office (SCO) launched a new Mother and Child Cash Transfer Plus (MCCT+) in two eastern states of Kassala and Red Sea States and now expanding to additional States , with the funding support from KfW/BMZ. MCCT+ is an integrated social protection programme for pregnant women and children during the first 1,000 days of life. MCCT+ builds on UNICEF’s ongoing support to primary health care (PHC) facilities which serve as the platforms for an integrated package of services and support to vulnerable women and children.The programme is expected to contribute to a reduction in child and maternal mortality and malnutrition through improved family practices and access to essential services for to first 1,000 days of life. MCCT+ was originally designed as a government programme implemented by the Ministry of Social Development, the ministry responsible for social protection in Sudan, with UNICEF technical and financial support. In light of the October 2021 military takeover, the programme is being reoriented as a nexus programme implemented by UNICEF with support from frontline workers including social workers, midwives and health and nutrition staff.

With the commitment of UNICEF SCO for AAP generally and specifically under L3, UNICEF SCO has launched a whole-of-office complaints and feedback mechanism and interagency and system through different Community Feedback Mechanism channels, as one tool to achieve AAP mainstreaming. This Community Feedback Mechanism will safeguard a safe, accessible, dignified communication channel with people UNICEF serves and to ensure that UNICEF has the ability to consult, engage, listen, inform and respond to needs and queries. In this regard, UNICEF SCO is recruiting a Community Feedback Mechanism Associate  to support the cash implementation unit in managing the Community Feedback Mechanism component as for awareness raising, sensitization, coordination with all stakeholders with the focus of case management and handling the queries, complaints and feedback. The associate will be responsible to coordinate with the country office Community Feedback Mechanism on all cash related queries as ensuring team has up-to-date information, focal points assigned, case quality assurance, referral pathways while safeguarding the CFM SOP implementation as guidance and case flow. The associate will be responsible on the data managing of referred Community Feedback Mechanism, following-up on all cases with assigned focal points within the unit and with other sections; the regular reporting showing progress, needs, trends, recommendations.

The Community Feedback Mechanism associate will be responsible of the coordination with the country office Community Feedback Mechanism and maintaining strong coordination with all sections to safeguard proper referral pathway, case handling and up-to-date information sharing.

Within the delegated authority and under the given organizational set-up, the associate may be responsible for all or most of the following areas of major duties and key end results for Community Feedback Mechanism of the Cash Implementation Unit.

How can you make a difference? 

Summary of key functions/accountabilities:

Contribute and support in the complaints and feedback mechanisms of the cash implementation unit aligned with the country office mechanisms

• Support the design of action plan and requirements for CFM of the unit channels in coordination with relevant sections and organizations.
• Support with drafting the CFM SOPs, annexes and technical documenation   including guidance, monitoring tools and annexes of the cash implementation unit
• Maintain coordination with different stakeholders with updated Q&As, referral pathways ,  updated list of focal points, categorization and counseling lines
• Ensure proper coordination with country office CFM, information management team to resolve and troubleshoot  technical issues

Planning and coordination:

• Support with conducting a contextual needs assessment and CFM sensitization, printing and distribution of IEC materials in close coordination   with country office CFM.
• Support with drafting regular reporting, trends analysis, TORs and action plans as per requirements.

Implementation of Complaints and Feedback mechanism SOP

• Integration of CFM into all unit activities
• Capacity building of all stakeholders on CFM
• Co-manage the different channels such as the community help desks with social workers, community focal points operating the cash activities in the field
• Handle the case management from acknowledging receipt, analysis of the case, second referral to focal points, ensuring feedback back to CO CFM, ensuring case flow is accomplished from end-to-end with case closure with country office CFM
• Safeguard proper and lose follow-up on all cases
• Reporting on all the CFM of CIU in coordination with country office CFM
• Support the overall implementation of Complaints & Feedback Mechanism

Conduct field missions during the implementation of cash activities and exercises in the field. 

Any other activities and tasks assigned by the Management.

To qualify as an advocate for every child you will have…

Minimum requirements:

Education: Completion of secondary education is required, preferably supplemented by technical or university courses related to the work of the organization.

Experience: A minimum of six years of administrative or clerical work experience is required.

A bachelor’s degree from a recognized academic institution in a field relevant to the position may replace three years of related work experience. A master’s degree may replace an additional two years

Language Requirements: Fluency in English is required. Knowledge of Arabic is mandatory.

Desirables:

• Prior experience in programme support functions and AAP/CFM is an asset.
• Relevant experience in a UN system agency or organization is considered as an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to achieve impactful results (1)
• Manages ambiguity and complexity (1)

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer category.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.