UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a champion….

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the Organization does — in programmes, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action.

 

How can you make a difference?

Purpose of the job

Information and Communications Technology (ICT) Associates perform procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

 

Summary of key functions/accountabilities:

General ICT / Office Support:

ICT Associates at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.

 

Activities include:

• Providing first-level support that includes receiving, processing and logging service requests.

• Managing lifecycle of ICT incidents assigned to him/her in service management tool.

• Providing support in conferencing with ICT and audiovisual equipment as and when requested.

• Creating and assigning work orders.

• Maintaining and updating files (electronic and paper) and internal databases.

• Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.

 

Minimal ICT Administration:

ICT Associates are accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.

 

Activities include:

• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.

• Assisting in routine operation and monitoring of server systems.

• Providing second-level user support/troubleshooting.

• Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.

• Performing backups of servers following standard backup procedures.

• Assisting in the generation of computer reports.

• Providing on-the-job orientation for users in the use of ICT systems.

 

To qualify as an advocate for every child you should have:

 

Education

Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.

ITIL Foundation Certificate or equivalent customer support certification is an asset. 

 

Work Experience and Requirements:

A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.

A bachelor’s degree from a recognized academic institution in a field relevant to the position may replace three years of related work experience. A master’s degree may replace an additional two years.

Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.

Practical experience in providing technical and business Customer Support and Services is required.

Practical experience and working knowledge of various computer platforms and applications is required.

 

Skills

• Good knowledge of UNICEF’s ICT regulations, rules and procedures as well as systems and applications.

• Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software and other office technology equipment.

• Ability to understand data and effectively use office technology systems for its input and extraction.

• Ability to provide on-the-job orientation to clients.

• Takes responsibility to respond to service needs promptly and proactively.

• Demonstrates a high degree of integrity, reliability and honors matters of confidentiality.

• Ability to handle work quickly and accurately under time constraints.

• Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.

 

Language Proficiency

Fluency in French is required as well as a working knowledge of English. Knowledge of a local language is an asset.

 

Female candidates are highly encouraged.

 

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS). Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues  

 

UNICEF competencies required for this post are…

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to achieve impactful results (1)
• Manages ambiguity and complexity (1)

 

 

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: here.

 

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

 

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable Congolese national professionals are encouraged to apply.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.